The Maine Association for
Healthcare Quality
Maine Hospital Association Summer Forum
June 22, 2017
Samoset Resort,
200 Warrenton Street, Rockport, Maine
AGENDA
7:30amRegistration
8:00 – 8:15Summit Welcome and Opening Remarks: Peter Sirois, Chair, Maine Hospital Association and CEO of Northern Maine Medical Center (Rockland/Rockport Rooms)
8:15 –9:45Thriving vs. Surviving: Enhancing Caregiver Resilience: J. Bryan Sexton, PhD, Associate Professor and Director of Patient Safety Research and Training at Duke University Health System (Rockland/Rockport Rooms)
9:45 – 10:00 Break
10:00 – 11:00Advocating for the Patient: Using My Story to Improve Patient Safety: Regina Holliday, author, artist, speaker, patient advocate and founder of the Walking Gallery (Rockland/Rockport Rooms)
11:00 – 12:00Train as You Fight, Fight as You Train and Lead by Example: Keni Thomas, former United States Army Ranger, author and country music artist (Rockland/Rockport Rooms)
12:00 –1:30Twenty-Seventh Annual Allied Professional Societies Luncheon (Bay Point Ballroom)
1:30 – 2:30Understanding the MACRA/MIPS Requirements - Rachel Crowe, RN, BSN MPH Program Coordinator for Maine Healthcentric Advisors
3:00 – 3:30Closing remarks and evaluations
SPEAKERS
J. Bryan Sexton, PhD
J. Bryan Sexton, PhD, is one of the country’s leading authorities on caregiver burnout and resilience. As Associate Professor of Psychiatry at Duke University School of Medicine and Director of the PatientSafety Center at Duke University Health System, Dr. Sexton has captured the wisdom of frontline caregiversthrough rigorous assessments of safety culture, teamwork and workforce resilience. His researchinstruments have been used around the world in over 2500 hospitals and in 20 countries. He has studiedteamwork and safety practices in high-risk environments such as the commercial aviation cockpit, theoperating room, and the intensive care unit, with funding from NASA, AHRQ, Robert Wood JohnsonFoundation, Swiss National Science Foundation, and the Gottlieb Daimler and Karl Benz Foundation.
With specializations in organizational assessment, teamwork, survey development and quantitativemethods, he spends his time teaching, mentoring, conducting research, and finding practical ways ofgetting busy caregivers to do the right thing by making it the easy thing to do. He has found that theteamwork and safety culture results across industries, work settings, shifts, professions, and countrieshighlight a great deal about reliability in high-risk environments – specifically, “you are better offchanging the situation, than trying to change human nature.”
Regina Holliday
Regina Holliday is a Maryland-based patient advocate and artist known for painting a series of muralsdepicting the need for clarity and transparency in medical records. This advocacy mission was inspiredby her husband Frederick Allen Holliday II and his struggle to get appropriate care. Afflicted with kidneycancer, Fred suffered poor care coordination, a lack of access to data and a series of medical errors, andultimately lost his battle. During Fred’s 11 weeks of continuous hospitalization in five facilities, Hollidaylearned that she would have to wait 21 days and would be charged 73 cents per page for Fred’s medicalrecords. In addition to already expensive care, the many necessary pages would have cost hundredsof dollars. These institutional flaws spurred Holliday to try to improve care for her husband, as well as
other patients, and Fred’s death inspired Holliday to use painting as a catalyst for change. With her passion for patient advocacy, her artwork became part of the national healthcare debate. Reported on in the mainstream press, as well as in such journals as BMJ and APA, Holliday has earned aplatform to push for legislation that would provide electronic healthcare records to patients. Continuingher advocacy through art, she also started the Walking Gallery movement, where more than 350 volunteermembers don business suits or blazers with either their story or their loved one’s story painted ontheir backs to attend public meetings. The jackets, which were painted by Holliday or one of 42 artists,
depict a patient story. Members of Walking Gallery attend medical conferences with a powerful visualstory painted on their back, giving the meeting a human touch. In addition, Holliday is a publishedauthor. The Walking Wall: 73 Cents to the Walking Gallery, her first work, is devoted to the stories thatcomprise her Walking Gallery campaign. Holliday has received many awards for her trailblazing visionand perseverance in advancing the adoption of health IT, innovation and best practices to improvehealthcare. Backed by her own patient and caregiving experiences, she now travels the globe heraldingher message of patient empowerment and inclusion in healthcare decision making, and offering guidance
on crowd funding in healthcare. She fearlessly stands before officials and practitioners demandinga thoughtful dialogue on the role patients play in their own healthcare.
Keni Thomas
In the summer of 1993, Sergeant Keni Thomas was deployed to Mogadishu, Somalia with the 3rdRanger Battalion as part of an elite special operations package called Task Force Ranger. Their missionwas to find and capture a criminal warlord named Mohammed Farrah Aideed. On the 3rd of October,Keni and his fellow rangers distinguished themselves in an 18-hour firefight that would later be recountedin the highly successful book and movie “Blackhawk Down”. Nineteen Americans gave theirlives and 78 were wounded in the worst urban combat seen by US troops since WWII.
After Mogadishu, Sergeant Thomas volunteered for one more enlistment in the Army. He became anassistant team leader for a six-man ranger reconnaissance team. He earned his master parachutistrating with over 400 military free fall jumps. He completed the Special Forces Combat Diver course,became an Advanced EMT and was one of ten Americans to complete the Belgium Commando Course. Keni left the Army to pursue his music career and now works full-time as an award-winning countrymusic recording artist and songwriter in Nashville. He and his band, Cornbread, were featured in themovie “Sweet Home Alabama” and his music can be heard on country stations nationwide. Kenicontinues to serve our troops with regular tours to Iraq and Afghanistan and is most proud of hisappointment as a national spokesman for the Special Operations Warrior Foundation, which providescollege educations to the children of our special operations personnel killed in combat or training. Keni Thomas is a graduate of the University of Florida, and the recipient of the bronze star for valor.
Rachel Crowe, MPH, BSN, RN
Rachel Crowe is the Program Coordinator for Medication Safety for the New England QIN-QIO in the state of Maine. Prior to joining Healthcentric Advisors, she worked in a rural, Federally Qualified Health Center as a Registered Nurse and Clinical Quality Coordinator. She gained valuable experience in practice transformation and Patient Centered Medical Home, quality/data reporting including Meaningful Use, UDs and NCQA programs, and population health management using a variety of HIT strategies. In addition, Rachel is passionate about utilizing her clinical skills to educate and engage both colleagues and patients across the care continuum. Rachel is a graduate of the Bachelor of Science in Nutritional Biochemistry from the University of Connecticut, a Bachelor of Science in Nursing from the University of Southern Maine as well as a Masters in Public Health from the University of New England.
Summer Forum Goals
- Identify the prevalence and severity of burnout among healthcare professionals and acquire the tools necessary to enhance resilience;
- Discover strategies for improving the quality of healthcare delivery from the perspective of the patient and patient advocate;
- Recognize core concepts about human error in complex systems and identify things leaders can do to create a high reliability performance culture; and
- Discuss leadership strategies to facilitate success in challenging times;
- Understand the MACRA/MIPS program requirements.
Continuing Education Credit:CPHQ CEU Hoursapplication submitted, pending approval*
Criteria for successful completion of this continuing education activity includes attendance at the entire event/session and completion of the evaluation form.
Travel Directions –
Directions to Samoset Resort
• Driving Directions from Bangor, ME:
1. Follow Route 1A South to Route 1 South.
2. Follow US-1 South to Rockport, ME
3. Turn left onto Warrenton Street just past the Glen Cove Rest Area.
4. Follow Warrenton Street for one mile. The Samoset Resort entrance will be on the right.
• Driving Directions from Boston, MA and Portland, ME:
1. Follow Interstate 95 North to Exit 52. US-1/Falmouth/Freeport
2. Merge onto US-1 North
3. Follow Coastal US-1 North through Rockland
4. Turn right off US-1 onto Waldo Avenue. The Samoset Resort entrance is 1/2 mile on the right.
REGISTRATION FORM - Please print out this form, complete and mail with payment to:
MAHQ
c/o Felicia G. Hagan, CPHQ, BA
Senior Quality Analyst, Ambulatory Care
Quality & Patient Safety Department
Mercy Hospital
40 Park Road
Westbrook, Maine 04092
Telephone 207-879-3327
Fax 207-822-2486
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Cell phone (if any last minute contacts need to be made prior to the meeting)______
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Please check one:
___ MAHQ Member $80.00
___ Program registration & New MAHQ Membership $80 + $50
___ Program Registration & MAHQ Membership Renewal (if MAHQ & NAHQ Member) $80 + $35
Registrations will end on Friday May26, 2017 and
No refunds will be made on cancellations after Tuesday, May 31, 2017.
Reminder – MAHQ memberships expire on 12/31/2017.