The Center for Healthy Interpreting

The Center for Healthy Interpreting

The Center for Healthy Interpreting


Professional Communication: Assertiveness and Diplomacy for Interpreters

Co-sponsored by the University of Maryland

Department of Deaf and Hard-of-Hearing Services

Saturday, January 22nd, 9:00-4:00

(RID: .6 CEUs, Professional Studies)

Location: University of Maryland, College Park, 0114 Shoemaker Bldg.

Accessible from the College Park metro

Instructor: Juniper Sussman, CSC

Workshop description:

Interpreting takes place in a dynamic, multi-lingual, multi-cultural environment. We must skillfully assess these as well as other parameters to ask and/or advocate for conditions that will maximize the quality of our work and ensure the highest level of access for all service recipients.

In addition, we conduct business with multiple entities, each having their own internal structures and cultures. We must know how to interface with these entities in a manner that is efficient and honors current professional standards.

In this workshop we will explore ideas and theories from psychology, sociology, communication, business and interpretation to build a framework of professional communication in which direct communication, unbiased education and genuine listening are the core tools. Participants will be given opportunities to practice these skills first hand during the workshop.

Educational Objectives:

Participants will:

- Be able to describe theories, ideas, and practices from psychology, sociology, communication, business and interpreting that address proactive, effective communication and advocacy.

- Demonstrate an understanding of the above theories and practices through role-play, discussion and a post-test.

- Conduct a personal inventory of professional communication tools.

- Leave with a personal, customized plan for improving their professional communication tools.


Juniper Sussman, CSC, has been interpreting since 1976 with specializations in mental health, interpreting for children and ASL to English production. She has actively dedicated herself to mentorship, believing it to be the key to professional development for both new and seasoned interpreters. In addition to her work as an interpreter and a mentor, she has presented a number of workshops on topics such as message analysis, mentorship, ethics, ASL to English interpreting, cultural mediation, professional communication and diplomacy. Currently, Juniper works at the Laurent Clerc National Deaf Education Center as their lead interpreter and is an adjunct professor in the Department of Interpretation at Gallaudet University, which is also where she earned her interpreting degree in 1982.

Registration and Information

Workshop will be presented in ASL if there are Deaf participants and in spoken English if all participants are hearing. English interpretation will be provided if requested by January 7th.

Cost:Registrations postmarked by Dec. 31st $60

Registrations postmarked after Dec 31st $75

For more information, contact Rhonda at

or (301) 922-5476 v.

Cancellation policy: Cancellations must be received in writing. If received prior to or on December 15th, a full refund will be given. If received December 15th to December 31st, 50% refund will be given. Cancellations received after December 31st will not receive a refund.

RID CEUs: .6 CEUs in the Professional Studies Content Area will be provided. This workshop is appropriate for all experience levels. PCRID is an approved sponsor for the CMP and ACET programs. UMCP Shoemaker Bldg. is wheelchair accessible.

Pleasearrive at least 15 minutes early. Workshop will start and end promptly. Participants must attend entire workshop to earn .6 CEUs.

Professional Communication:

Assertiveness and Diplomacy for Interpreters

Registration Form

Name: ______

Address: ______


E-mail: ______

Pager: ______

Phone: ______V, VP, cell, home

Best way to contact: ______

Please check if you would like to be added to the mailing list. ______

Please check if ASL is needed as presentation language. ______

Please check if spoken English interpretation is needed. ______

Other needs: ______

Workshop fee – amount enclosed ______

Please enclose a check made payable to: Center for Healthy Interpreting

Mail registration to:

The Center for Healthy Interpreting

P.O. Box 5673

Takoma Park, MD 20913

The Center for Healthy Interpreting -

P.O. Box 5673 Takoma Park, MD 20913 - 301-922-5476