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THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

Table of Contents:

Standard 6 – Communication

Standard 7 – Privacy and Dignity

Standard 8 – Fluids and Nutrition

Standard 9 – Awareness of Mental Health, Dementia and Learning Disability

Standard 10 – Safeguarding Adults

THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

Code of Conduct

The Code of Conduct sets the standard of conduct expected of healthcare support workers and adult social care workers. It outlines the behaviour and attitudes that you should expect to experience from those workers signed up to the code. It helps them to provide safe, compassionate care and support. The Code of Conduct is voluntary but it is seen as a sign of best practice.

Skills for Health website: “A sign of best practice”

Code of Conduct for Healthcare Support Workers and Adult Social Care Workers

As a Healthcare Support Worker or an Adult Social Care Worker, you make a valuable and important contribution to the delivery of high quality healthcare, care and support.

Following the guidance set out in the Code of Conduct will give you the reassurance that you are providing safe and compassionate care of a high standard, and the confidence to challenge others who are not. This Code will also tell the public and people who use health and care services exactly what they should expect from Healthcare Support Workers and Adult Social Care Workers in England.

As a Healthcare Support Worker in England you must:

  1. Be accountable by making sure you can answer for your actions or omissions.
  2. Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
  3. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
  4. Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
  5. Respect a person’s right to confidentiality.
  6. Strive to improve the quality of healthcare, care and support through continuing professional development.
  7. Uphold and promote equality, diversity and inclusion.

Click here  to download the full document (13 pages in pdf format).

THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

THE CARE CERTIFICATE WORKBOOK – Standard 6 ActivitiesPage 1

Standard 6 – Communication

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Type: / How and when it could be used
  1. Examples of good communication affecting a work relationship:
  1. Examples of poor communication affecting a work relationship:

  1. Why is it important that you notice the changes in the other person’s reactions?
  1. Why is it important that you respond to the changes in the other person’s reactions?

/ Ways that can help me to establish language needs, wishes & preferences

Touch
/ Communication styles and methods that help to meet needs, wishes and preferences

Barrier to communication / How it can be reduced
Substance misuse / If an individual’s behaviour is affected because of misuse of substances, I need to think carefully about how I will use my communication skills to make sure the individual is supported. If they are frustrated and angry I will need to use a calming tone of voice and relaxed body language but maintain a safe distance.

The example from my place of work I have chosen is:

I could find information and support or services from:

They could help me to:

In my job role as a Health Care Support worker in General Practice, confidentiality means:

Scenario / Action to protect confidentiality
An individual has a blood test. All of the specimens you collect during a morning remain in your room until the end of the session. The blood form has the name of the patient and his condition written on the front.
You answer a telephone in reception and a lady enquires if Mr. Jones, one of your patients, has attended the surgery that morning.
One of your colleagues calls you over to read what the GP has just written in the notes of a patient. There is no obvious reason why this colleague should be reading these notes.
A patient asks you for her prescription to take to the chemist, and enquires if there is anything for her 16 year old daughter at the same time.
Example 1:
Example 2:
Example 3:
People I could ask: / They could help me with advice and support because:

THE CARE CERTIFICATE WORKBOOK – Standard 6 ActivitiesPage 1

Standard 7 – Privacy and Dignity

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Privacy is...

Dignity is...

Situations when an individual’s privacy and dignity could be compromised / Describe how you would maintain the individual’s privacy and dignity in this situation
  1. When taking blood from a patient they will have to expose their arm. Sometimes this will involve them having to remove some of their clothing.

  1. A patient attends with a relative and you have been asked to take an ECG.

  1. One of the GPs has asked you to act as a chaperone for a lady undergoing a gynaecological examination.

  1. A patient attends surgery with their carer. You feel the carer is taking over the consultation and not allowing your patient time to answer for themselves.

  1. A patient attends with his wife. His wife asks if there are any results back from his recent tests.

Health condition / Sexual orientation / Personal history
Social circumstances
Provide as much information as possible

s

  1. How can risk assessment be used to support the right of individuals to make their own decisions?
  1. Why must you ensure that your personal views do not influence an individual’s own choices or decisions?
Would you support the
individual to question or
challenge the decision?
YES / NO
An individual has been transferred to a new service or situation without being informed of the change. / /
An individual has consented to being referred to a speech therapist for support after a stroke. / /
An individual’s diet plan has been changed but they are not sure why. / /

Part i)

Thinking about the statements above, describe why you would need to support individuals to question or challenge decisions made about them by others. Include the following in your answer:

Self-esteem / Confidence / Empower / Person-centred care
State how you would support the individual
to question or challenge the decision / Describe how you would report any concerns
you have to the relevant person (this could include a senior member of staff, carer or family member)
Example 1:
An individual tells you that their medication has been changed and they are experiencing side effects; they think this is because of another pre-existing condition.
Example 2:
One of the individuals you see regularly tells you she has received an appointment for a specialist clinic for people with diabetes. She doesn’t believe she has diabetes.
A young ex-serviceman is being rehabilitated in hospital after receiving significant trauma to both legs. He is soon to return home to his wife and children with support of an occupational therapist to ensure his home is equipped with the correct services to continue his rehabilitation. Prior to sustaining his injuries, he was engaged in many social activities and enjoyed sports such as basketball and surfing.
Explain how you would enable the individual to make informed choices about their lives.
Why is it important to enable the individual to develop skills in self-care?
Why is it important to enable the individual to maintain their own network of friends within their community?
Local organisations who support
active participation could include...

THE CARE CERTIFICATE WORKBOOK – Standard 7 ActivitiesPage 1

Standard 8 – Fluids and Nutrition

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Carbohydrates / Balance / Fibre
Eatwell Plate / Vitamins / Protein
Bodily Functions / Minerals
What is the recommended daily amount of fluid an individual must consume to support good hydration?
litres
How many 150ml glasses would an individual have to consume to reach the minimum recommended amount?
glasses

Signs and
symptoms of malnutrition
.


Signs and
symptoms of dehydration
.

Situation / Action you would take
It is very warm and a patient tells you their fridge has broken down and they are waiting for a relative to come at the weekend to fix it.
An elderly patient who attends for a health check hands you a urine sample that looks very dark and concentrated.
A patient with dementia attends on a very warm day wearing lots of layers of clothing.

THE CARE CERTIFICATE WORKBOOK – Standard 8 ActivitiesPage 1

Standard 9 – Awareness of Mental Health, Dementia and Learning Disability

Click hereto download the Standard 9 work manual

Complete the table below to show your understanding of the needs and experiences of people with mental health conditions, dementia and learning disabilities:

List how someone may feel if they have one of the following conditions
(this can include physical, social or psychological issues):
Anxiety / Depression / Psychosis / Dementia / Learning Disabilities
Explain how each condition may influence a person’s individual care needs:
Anxiety / Depression / Psychosis / Dementia / Learning Disabilities
Negative attitude:
Impacts:

Positive change:
Impacts:
The social model of disability suggests that...
It supports positive attitudes of workers because...
It supports person-centred practice because...
Condition / Actions to be taken / What is it and why it would be useful
Psychosis / Additional training for workers
Depression/
Mood Disorder / Access to information such as helplines
Anxiety / Emotional support provided by workers
Dementia / Access to support groups
Learning Disability / An occupational therapy assessment
Activity Examples / Adjustment
How / Why
Mental health – anxiety
Rashid suffers from an anxiety disorder. His symptoms get worse if he has to wait for any length of time in a surgery waiting room.
Dementia
Paul is due to attend surgery every month but has difficulty remembering his appointments.
Learning disability
Eliza is living with Down’s Syndrome and is finding it difficult to communicate verbally with you regarding her reason for attending the surgery.
Legislation & Policies / Requirements / Influence to individual’s daily experience
The Human Rights Act 1998 / The act sets a number of basic human rights that all people should have including the right to life, the right to freedom from torture and degrading treatment, and the right to respect for private and family life.
Mental Capacity Act 2005 / This act...
This act ensures that those who hold personal information such as organisations and public bodies, keep it confidential, accurate and only as long as necessary.
This act helps to improve individuals’ independence and wellbeing, allowing individuals access to the care they need before they develop into more serious needs and access to information to make informed decisions.
1a. What is meant by the term consent’? / 1b.What is meant by the term ‘informed consent’?

2. Write two examples to show how consent may change depending on the decision that is being made:

(i) / (ii)
An assessment of capacity might need to be carried out where...
Advanced statements are very important and significant for future care because...

THE CARE CERTIFICATE WORKBOOK – Standard 9 ActivitiesPage 1

Standard 10 – Safeguarding Adults

Click hereto download the Standard 10 work manual
Safeguarding adults means... / My own roles and responsibilities are...
Type of abuse / Possible indicators
The surgery safeguarding policy is kept...
The named clinician in the practice with responsibility for overseeing the safeguarding adult’s policy is...
The named clinician at the CCG whom I can also go to for any queries relating to safeguarding adults is...
Why might this increase the likelihood of the individual experiencing harm or abuse?
Being cared for in their own home
Being in residential or institutional care
Experiencing a mental health issue
Experiencing difficulties with communication
Restrictive practice means... / It may be used when...
/ A failure to identify signs of abuse
Source 1: / Source 2: / Source 3: / Source 4:
Type of information: / Type of information: / Type of information: / Type of information:
A care environment that promotes an individual’s dignity and rights...
A care environment that undermines an individual’s dignity and rights...
  • Working with person-centred values
  • Encouraging active participation, and
  • Promoting choice and rights

Explain how to apply the above principles to help individuals to keep themselves safe:

Person-centred values / Active participation / Choice and rights
Managing risk and focusing on prevention could reduce the likelihood of abuse in the following ways...
Relevant
legislation,
policies & procedures

1.
2.

THE CARE CERTIFICATE WORKBOOK – Standard 10 ActivitiesPage 1