The Care Certificate Workbook - Activities

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THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

Table of Contents:

Standard 6 – Communication

Standard 7 – Privacy and Dignity

Standard 8 – Fluids and Nutrition

Standard 9 – Awareness of Mental Health, Dementia and Learning Disability

Standard 10 – Safeguarding Adults

THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

Code of Conduct

The Code of Conduct sets the standard of conduct expected of healthcare support workers and adult social care workers. It outlines the behaviour and attitudes that you should expect to experience from those workers signed up to the code. It helps them to provide safe, compassionate care and support. The Code of Conduct is voluntary but it is seen as a sign of best practice.

Skills for Health website: “A sign of best practice”

Code of Conduct for Healthcare Support Workers and Adult Social Care Workers

As a Healthcare Support Worker or an Adult Social Care Worker, you make a valuable and important contribution to the delivery of high quality healthcare, care and support.

Following the guidance set out in the Code of Conduct will give you the reassurance that you are providing safe and compassionate care of a high standard, and the confidence to challenge others who are not. This Code will also tell the public and people who use health and care services exactly what they should expect from Healthcare Support Workers and Adult Social Care Workers in England.

As a Healthcare Support Worker in England you must:

1. Be accountable by making sure you can answer for your actions or omissions.
2. Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
3. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
4. Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
5. Respect a person’s right to confidentiality.
6. Strive to improve the quality of healthcare, care and support through continuing professional development.
7. Uphold and promote equality, diversity and inclusion.

Click here  to download the full document (13 pages in pdf format).

THE CARE CERTIFICATE WORKBOOK - ACTIVITIES

THE CARE CERTIFICATE WORKBOOK – Standard 6 ActivitiesPage 1

Standard 6 – Communication

1. Examples of good communication affecting a work relationship:

1. Examples of poor communication affecting a work relationship:

1. Why is it important that you notice the changes in the other person’s reactions?

1. Why is it important that you respond to the changes in the other person’s reactions?

The example from my place of work I have chosen is:

I could find information and support or services from:

They could help me to:

In my job role as a Health Care Support worker in General Practice, confidentiality means:

THE CARE CERTIFICATE WORKBOOK – Standard 6 ActivitiesPage 1

Standard 7 – Privacy and Dignity

Privacy is...

Dignity is...

1. When taking blood from a patient they will have to expose their arm. Sometimes this will involve them having to remove some of their clothing.

1. A patient attends with a relative and you have been asked to take an ECG.

1. One of the GPs has asked you to act as a chaperone for a lady undergoing a gynaecological examination.

1. A patient attends surgery with their carer. You feel the carer is taking over the consultation and not allowing your patient time to answer for themselves.

1. A patient attends with his wife. His wife asks if there are any results back from his recent tests.

s

1. How can risk assessment be used to support the right of individuals to make their own decisions?

1. Why must you ensure that your personal views do not influence an individual’s own choices or decisions?

Part i)

Thinking about the statements above, describe why you would need to support individuals to question or challenge decisions made about them by others. Include the following in your answer:

THE CARE CERTIFICATE WORKBOOK – Standard 7 ActivitiesPage 1

Standard 8 – Fluids and Nutrition

THE CARE CERTIFICATE WORKBOOK – Standard 8 ActivitiesPage 1

Standard 9 – Awareness of Mental Health, Dementia and Learning Disability

Complete the table below to show your understanding of the needs and experiences of people with mental health conditions, dementia and learning disabilities:

2. Write two examples to show how consent may change depending on the decision that is being made:

THE CARE CERTIFICATE WORKBOOK – Standard 9 ActivitiesPage 1

Standard 10 – Safeguarding Adults

• Working with person-centred values
• Encouraging active participation, and
• Promoting choice and rights

Explain how to apply the above principles to help individuals to keep themselves safe:

THE CARE CERTIFICATE WORKBOOK – Standard 10 ActivitiesPage 1