The BUSN 370 Exam Will Cover Chapters 6, 7, 8, 9, 10, 11, 12, 13 and 14 of the Bidgolitext

MIS 370Spring 2012

ex2Exam 2 Review1 of 6

The BUSN 370 exam will cover chapters 6, 7, 8, 9, 10, 11, 12, 13 and 14 of the Bidgolitext plus the Excel assignments and readings.

The exam may consist of 50 to 100 multiple choice questions and several short answer questions.

You will need an optical exam answer sheet available from the bookstore, at least one number 2 pencil and a good eraser.

Any material covered in class, in the assigned readings or related to the homework assignment(s) is fair game.

For each chapter you should know all of the terms that are listed in bold type in the text, the terms listed in the sidebars, and/or terms indicated as Key Terms at the end of the chapter.

It is always a good idea to answer the Problems, Activities, and Discussions section at the end of each chapter. In the past I have been known to include some of these questions on the exam.

Some specific things that you should know from the readings and lecture are given below.

Chapter 6

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the components of an data communication system.

Know the differences between a LAN and a WAN.

Know the basic network topologies.

Know the major networking concepts.

-Skip the two-tier architecture.

-Skip the N-tier architecture.

Know the wireless and mobile networks advantages and disadvantages.

Know the techniques for wireless network security.

Understand the differences between centralized and decentralized processing and databases.

Chapter 7

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know how the Internet works:

-The role of IP addresses and routers

-The role of TCP/IP

-The role of the URL and the Domain Name Server (DNS).

-The role of top level domain names and the Top Level Domain Name Servers (TLDNS)

-Who controls the Internet

-Who owns the Internet

Know the varous Internet services.

Know what intranets and extranets are and how they differ from the Internet.

Know what the Internet2 is.

Acrynoms to know from Chapters 6 & 7:

LAN, WAN, ISP, DNS, IP, TCP/IP, URL, TLD, WWW, HTML, VoIP, XML, ARPNET

Chapter 8

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the bacis principles of e-commerce and the major categories of e-commerce.

Understand the e-commerce supporting technologies:

-Know the various types of electronic payment systems

-Know the termonlogy of web marketing

-Know the concepts and goals of search engine optimization.

Acrynoms to know:

C2C, B2C, G2C, C2B, B2B, G2B, C2G, B2G, G2G, SEO

Chapter 9

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the requirements ofa global information system.

You do NOT need to know each of the the organization structures described in this chapter.

Know the obstacles to using global information systems.

Acrynoms to know:

Global Information System - GIS

Chapter 10

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Understand and be able to describe the two basic approaches to systems development. Know the strengths and weaknesses of each approach.

Be familiar with the different types of feasibility.

Understand what the Service-Oriented Architecture (SOA) is.

Acrynoms to know:

SDLC, SOA, CASE, RFI, REP, JAD

Chapter 11

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the basic concepts of Suppy Chain Management (SCM).

Know what Customer Relationship Management (CRM) systems are and how they are used in business.

Know what Enterprise Resource Planning (ERP) systems are and how they benefit a business.

Acrynoms to know:

SCM, EDI, CRM, ERP

Chapter 12

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the different activities (decision making types) that managers engage in.

Know how/why the information needs differ for the different levels of management.

Know the phases of the Decission-Making Process developed by Herbert Simon.

Understand the characteristics of the following information systems:

-Transaction Processing System (TPS)

-Management Information System (MIS)

-Decision Support Systems (DSS)

-Executive Information Systems (EIS)

Know what group support systems (GSSs) are and their advantages and disadvantages.

Know what a Geographic Information System (GIS) is and some of its uses.

Acrynoms to know:

DSS, EIS, GIS, GSS, MSS, MIS. TPS

Chapter 13

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Know the components of an Expert System

Know when to use and not use an Expert System

Know what an Intelligent Agent is and know the examples of Intelligent Agents.

Know what Fuzzy Logic is.

Know what an Artificial Neural Network (ANN) is.

Know what Natural Language Processing (NLP) is and how it is different from voice recognitation.

Acrynoms to know:

ANN, CBR, AI, KBMS, NLP

Chapter 14

Review the Key Terms listed at the end of the chapter. Know the concepts covered by the questions in the Problems, Activities, and Discussions section at the end of the chapter. Know the key terms and concepts bolded in each section and/or presented in the sidebars and figures.

Understand the differences between push and pull technologies.

Understand how the following relate to cloud computing:

-Applicaton service provider (ASP)

-Sofware as a service (SaaS)

-Infrastructure as a service (IaaS)

-Platform as a service (PaaS)

-Utility (on-demand) computing

Know the differenent types of Virtual Reality (VR) and virtual environments, and know the terms associated with each.

Know what Radio Frequency Identification (RFID) technology is and have an understanding of how it can be applied.

Know what Biometrics are and how they may be applied.

Be familiar with the technologies presented in the Trends in Networking section

Understand the concept of grid computing.

Acrynoms to know:

ASP, CAVE, RFID, SaaS

Excel spreadsheets

Generally be ready to write Excel formulas at the level required in the Excel homework assignments. If you actively participated in developing each the homework assignments you should have no trouble with the questions that I will ask. If you “watched” someone else complete the assignments and/or you limited your participation to a narrow section of the assignments you should review the assignments prior to the exam.

Know how to write Excel equations at the level required for the homework assignments.

Make sure you understand the Excel IF statement and how to implement logical ANDs and ORs in IF statements.

Be sure that you understand both one-variable and two-variable data tables.

Know how to use the following Excel functions:

DATE, DAY, MONTH, YEAR

PV, NPV, NPER, RATE, FV, IRR, XNPV, XIRR, SLN, DB

PMT, PPMT, IPMT, CUMIPMT, CUMPRINC

OFFSET, VLOOKUP, HLOOKUP

Know the growth and cost formulas used in the ss4 assignment.

Know how solver works and how to create a solver model.

Note: on the exam you will be given a list of functions and their parameters, e.g.

SLN(cost,salvage,life)