THE AYLESBURY PARTNERSHIP
G85012
Patient Participation Group
Annual General Meeting
Monday 11th February 2013
Present: Josephine Cherrill, Charles Cherrill, Carol Vincent, P A Pyle, Theresa Haynes, Clare Haynes, Hannah Sarkoh, Dr A Zeineldine (GP), Clare Simmons, Jaward Malik, Alison Pisani, Lorraine Weatherman, Sharon Coleman
Voted during the meeting
Chair: Abimbola Puddicombe
Secretary: Alison Pisani
Vice Secretary: Carol Vincent
Locality Meeting: Charles Cherrill
1. AP tabled constitution for groups to review voting took place and a new chair was voted in Ms Puddicombe’s absence.
Discussion followed:-
In the future we may have virtual meetings via computer. Charles Cherrill expressed concerns. AP said we were encouraging younger patients to be involved.
· PRG will have right to vote.
· Annual Practice report.
· NHS SEL 111.
2. Patient survey
Tabled. As a result of survey we have introduced new initiatives particularly in relation to access appointments. Response to survey was good. See survey and patient comments.
Comparison to last year can be made available.
Telephone consultations being publicised more.
Access on the day service provided. Surgeries open from 7.00 am. Late surgeries from 8.00 pm. The group looked at percentages of each section. It was noted that patients can tick more than one box.
AZ addressed group on different ways to make an appointment or contact your Doctor.
Practice has low score on seeing Clinician of choice but scores high on access of appointments.
Example tabled of an ordinary morning surgery.
AZ said in looking at the types of appointments requested by patients we have reviewed our system to introduce:
· Regular appointments (can be booked up to four weeks in advance)
· Access appointments morning 8.00 am afternoon 2.00 pm
· Child access appointments
· Telephone access appointments booked on the day
· Telephone consultations offered daily
AZ identified each type of appointment.
Practice provides 96 walk-in appointments daily across three sites. Enables us to use capacity better.
Normal Surgery Times
Monday to Friday 8.00am - 6.30pm
In addition to our normal surgery times the Practice will be offering patients the choice of
either early or late booked appointments at our Aylesbury Medical Centre site.
Mornings (Mon - Fri) 7.00am - 8.00am
Evening (Tues) 6.30pm - 8pm (2 doctors and 1 nurse)
AZ addressed telephone consultation slots. General discussion followed.
Suggestion – DNA poster needs to be in focal point for patients to be seen.
On occasions the Practice has written to patients who DNA.
Practice will carry out audit to see how our current appointment system fares.
Carol Vincent was concerned that there was no Saturday surgery. It was explained that the take up was poor so it was not cost effective.
3. NHS 111
Goes live on 18th February 2013
Call 111 when its less urgent than 999
NHS 111 is being introduced on 18th February to make it easier for the public to access urgent healthcare services. The free to call 111 number is available 24 hours a day, every day.
What is 111?
The free to call 111 number is available 24 hours a day, seven days a week, 365 days a year to respond when:
· You need medical help fast, but its not a 999 emergency
· You don’t know who to call for medical help or you don’t have a GP to call
· You think you may need to go to A&E or another NHS urgent care service
· You require health information or reassurance about what to do next
Calls will be answered by a fully trained NHS Direct adviser, supported by experienced nurses. They will ask questions to assess your symptoms using a system called ‘NHS Pathways’. You will then be given the healthcare advice you need or directed to the local service that can help you best. That could be:
· Your own Doctor. If you call during the Surgery opening hours and are assessed as needing a GP you will be advised to contact your GP directly
· An out-of-hours Doctor
· A walk-in Centre / urgent care Centre
· A community service e.g District Nursing, an emergency Dentist or a Pharmacy
· Accident and Emergency (A&E)
· If your case is assessed as a medical emergency an ambulance will be sent without delay
· If you need services outside the scope of NHS 111 you will be signposted to an alternative service
Action: SC to post to patients. From 18th February will be open 365 days per year.
AZ elaborated on service of NHS 111 and how it will differ from SELDOC.
Accident and emergency is strictly for an accident or an emergency. Patients will generally see a junior Doctor in A&E.
NHS 111 will be able to offer sound advice. They will assess symptoms using ‘NHS Pathways’. You will then be given healthcare advice and direct you to the appropriate local service.
999 – real emergency
111 – when you are unwell and not sure how to manage condition
4. Summary Care Records
AZ briefed group on SCR. Lots of good initiatives where records need to be shared; better for care of patients.
AZ commented that a patient voice at CCG meeting needed to push initiative forward. Clinicians across the system need to have summary of patient records (SCR) which is vital to assess and treat patient.
5. Any other business
Group asked for suggestions / topics for future meetings.
Consider changing times of meeting to encourage different age group.
Have open day in the summer.
6. Diary dates
Dates of next meetings:- 3.00- 4.00
10/06/13
20/08/13
28/08/13 open afternoon 3.00 – 5.30
04/11/13
10/02/14
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