APS6
Service Delivery Project Officer
External Candidate Information Kit (EXT_SD_734_16)
Number of positions / Several
Locations / The positions may be filled in the following sites:
Brisbane CBD, Canberra, Chermside, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Upper Mount Gravatt
Working arrangements / Full-time
Type of employment opportunity / Ongoing / Non-ongoing
Security classification / Pre-engagement check
Email /
Job closing / 11 July 2016, 5:00pm AEST
UNCLASSIFIED | EXTERNAL / ATO | Working for all Australians
The team
The Australian Taxation Office (ATO) is changing the way we work with our clients, staff and partners to deliver the best possible experience. This is your opportunity to be part of that journey.
The Service Delivery team is usually the first point of contact between taxpayers and the Tax Office and plays a vital role in shaping our clients’ views of our operations.
Service Delivery plays a critical role in administering Australia’s taxation and superannuation systems, underpinned by maintaining the integrity of the client register and account.
We provide taxpayers with tools and systems to understand and meet their obligations as easily as possible and deliver a positive client experience, ensuring our services and interactions are professional, contemporary and tailored to take into account individual client circumstances.
The position
An APS6 Project Officer is accountable under limited direction to deliver results to support project outcomes in accordance with work area, team and project requirements. They are accountable to undertake a range of complex project work with the opportunity for reasonable autonomy and accountability. They will have an extensive understanding of the requirements of the position, as well as the legislative, regulatory and compliance frameworks that underpin its activities.
The APS6 Project Officer may provide specialised advice on project management matters and the resolution of complex problems and assist in strategic planning, program and project management and/or policy development. They may liaise with a variety of stakeholders in order to progress and achieve project outcomes.
The APS6 Project Officer may lead a team and is expected to be capable of reviewing the quality of work undertaken by others within a work group. They will have an in-depth knowledge of the role and functions of the agency and an understanding of how these relate to project outcomes. They are accountable for organising their own workflow, and for making decisions in relation to their work area and team plans to support project and team outcomes.
What you will do
· Be accountable for managing allocated project resources, setting work area priorities, managing workflows, developing strategies and evaluating project outcomes
· Be accountable for accurate completion of project work within timeframes and quality requirements; provide advice and technical expertise in areas of project activities; share own expertise with others and guide and mentor less experienced employees
· Prepare briefs, project and work plans detailing measurable milestones and outcomes; monitor project and work progress and manage priorities
· Maintain knowledge and keep others informed of the strategic objectives and broader impacts and implications of project activities
· Analyse, interpret and apply established technical, operational, professional and administrative procedures, practices and project management methodologies
· Engage with stakeholders on complex and/or sensitive issues in order to provide or obtain information or to influence them to recognise a particular situation
· Work collaboratively, consult and share information with own team and seek input from others to achieve business outcomes
· Modify activities and processes affecting how work is performed, in compliance with legislative, policy and regulatory frameworks
· Address issues in the work environment, devise action plans and advance new approaches
· Frequently resolve problems using knowledge and experience, identify and develop ideas and analyse alternative courses of action and their implications
· Be actively involved in influencing and convincing others in the pursuit or achievement of project objectives. Research and analyse business processes and new concepts to identify and capitalise on opportunities for improvement
Position requirements
· Demonstrated ability to undertake or lead a variety of business projects
· Proficiency in project methodologies for project design and analysis
· Solid understanding of research methodology, data analysis and interpretation.
· Highly developed stakeholder engagement and consultation skills to establish and maintain relationships with stakeholders at all levels across the business
· Demonstrated ability to work collaboratively, lead teams, empower others and manage resources effectively to ensure achievement of project objectives
· Highly developed verbal and written communication skills to engage, influence and present to a broad audience
· Expertise in the Microsoft suite of products and web based applications
What we are looking for
· People who support and engage with the future direction of the ATO
· Customer focused people who will put our clients at the centre of everything they do
· Flexible and adaptable people to meet immediate needs and future challenges
· Passionate people who are committed to serving and delivering the right outcomes to our community
· Team orientated people who have energy and have determination to succeed in everything they do
· People who can make reasonable decisions and exercise judgment
· People who are open and accountable and of high integrity
For further information visit Reinventing the ATO
What we offer
We value our staff and encourage our employees to be adaptable
· Our organisation offers a culture that is customer focused and future oriented
· We are a diverse organisation that offers a diverse range of opportunities
· We offer career development and excellent working conditions
· We offer attractive salary ranges and superannuation as well as a range of other benefits
Further information about pay and conditions ATO Enterprise Agreement
Selection steps
/ Preview the application form via ATO Careers.Read the position requirements and then respond to the prompts within the word limit. You will also need to upload a 2 page resume.
Submit your application online via ATO Careers by Monday 11 July 2016, 5:00pm AEST
/ Written applications will be assessed against the requirements of the position to determine the shortlisted candidates. Should you require reasonable adjustment to participate in the process please email
/ Shortlisted candidates are expected to make themselves available to attend an assessment centre for further assessment of their suitability, which will commence early August to late-August and may only be conducted on one day in certain sites.
Should you require reasonable adjustment to participate in the process please email
/ Referee checks may be conducted.
/ The final employment decision will be made by the Vacancy Delegate and a merit list may be established to fill subsequent similar vacancies over the next 12 months.
** Positions may not be available in all sites and merit lists may be established to fill similar vacancies should they become available.
Eligibility to apply
Special Measures
The filling of some (but not all) of the job vacancies that are being advertised through this recruitment initiative is intended to constitute a Special Measure under section 8(1) of the Racial Discrimination Act 1975. Special Measures positions are open only to Australians of Aboriginal and Torres Strait Islander descent.
To be eligible for consideration for Special Measures positions, applicants will need to provide evidence that they:
· are of Aboriginal and/or Torres Strait Islander descent
· identify as Aboriginal and/or Torres Strait Islander; and
· are accepted by their community as being Aboriginal and/or Torres Strait Islander.
You can find more information about the application of Special Measures for the employment of Aboriginal and Torres Strait Islander Australians on the Australian Public Service Commission website.
RecruitAbility
RecruitAbility applies to this vacancy. RecruitAbility offers you the opportunity to progress to further assessment stages in an APS recruitment exercise for a vacancy advertised under the scheme if you:
· declare you have a disability
· apply and opt in to the scheme and
· are assessed as meeting the minimum requirements of the vacancy
More information is available at APSC RecruitAbility Applicant Guide.
Need more information?
· Learn more about the ATO
· Applying to work at the ATO for the first time, visit ATO Careers for more information
· Using e-Recruitment for the first time or having trouble, click e-Recruitment help
· Stay up to date with the process by visiting the Candidate Hub.
UNCLASSIFIED | EXTERNAL / Page 2 of 8