Acknowledgements

Thanks to the following individuals for their contributions to this book:

Dr. Charles Bimmerle, Consultant to Management, for his comments on several chapters.

Mr. Richard Dalton, MBA student, SamHoustonStateUniversity for his assistance in writing the instructor’s manual.

Dr. Jo Ann Duffy, Professor of Management, SamHoustonStateUniversity for her ideas about strategic quality management.

Dr. Frank Fair, Professor of Philosophy, SamHoustonStateUniversity for his ideas about creativity.

Dr. Gerald Kohers, Professor of MIS, SamHoustonStateUniversity for creating the Gauge R & R template.

Ms. Melissa Loy, MBA student, SamHoustonStateUniversity for her assistance in writing the instructor’s manual.

Dr. Hank Maddux, Assistant Professor of Management, SamHoustonStateUniversity for his input on making the book more student-friendly.

Ms. Erin Patterson,MBA student, SamHoustonStateUniversity for her assistance in writing the instructor’s manual.

Mr. Enrique Topete Martin, Ph.D. student, Universitat Politecnica de Catalunya,for his comments on Chapter 11.

Dr. Ross Quarles, Professor and Chair of Accounting, Sam Houston State University for his ideas on cost of quality and the use of ERP in a COQ system in Chapter 12.

Dr. Pam Zelbst, Assistant Professor of Management, SamHoustonStateUniversity for her comments on several chapters.

Thanks to the following students for being the “guinea pigs” for the draft version of this book and for their many questions, suggestions, and comments which improved the quality of the book.

Michael Anzaldua / Branson Fowle / Erin Patterson
Jamie Buntin / Jason Frederick / Amanda Pierce
Timothy Cobb / Chris Galyen / LawrencePowell
Rich Dalton / Harry Golden / Joshua Ragsdale
Mikael Dandy / Jim Gregory / Ned Robinson IV
Tony Davilla / Mamie Hall / Julie Siebers
Jamie Dockery / JJ Hawthorne / Kent Vest
Malcolm Evans / Hadyn Hughes / James Young
Ishme Allah / Robin Krzesienski / Courtney Pickens
Leah Baucum / CrystalLakey / David Riggs
Amy Burrell / Melissa Loy / David Rodriguez
Alisha Fowler / Ryan Mader / Martin Scott
Kevin Grimm / Hollie Martin / Natalie Tobias
Edward Jackson / Sharon Matchett / Laura Whatley
Katherine Johnson / Matthew Munsell / Ryan Wilcox
Bryan Karasek / Andrew Owens
Darryl Adams / Jennifer Henderson / Elizabeth Ozaine
David Barnes / Daniel Hirsch / Josh Snow
Byron Basker / Danna Long / Tiffany Suess
Aimee Beridon / Arica Loving / Brandon Trube
Mario Brown / Pamela Mallory / Emilie Zabel
Isela Cervantes / Amanda Martin
Harold DeWalt / Scott McJunkin

Portions of this text were previously published in Sower, V., M. Savoie, and S. Renick. An Introduction to Quality Management and Engineering. Upper Saddle River, NJ: Prentice Hall, 1999.