2 POSTS:
- BOX OFFICE ASSISTANT -28hrs / week
- BOX OFFICE ASSISTANT – Casual (0 guaranteed hours)
Thank you for your interest in the above posts. Please find attached:
- General Information about the Company
- Job Description
- Person Specification
- Equal Opportunities Policy
- Equal Opportunities Monitoring Form
Please apply in writing with the following information:
- Up-to-date CV;
- Which post you wish to apply for (full time or the more flexible zero hours contact) – you may apply for both posts with the same application if you wish
- Covering letter setting out how your skills and experience meet the person specification;
- Names and contact details of two referees
- Completed Equal Opportunities Monitoring Form.
Send your application to:
Eve Gilmour
Royal Lyceum Theatre Company
30B Grindlay Street
Edinburgh
EH3 9AX
Or email
Closing Date for applications:10 February 2017, 12 noon
Interviews:13 /14 February 2017
The Company
The Lyceum Theatre Company is one of Scotland’s premiere producing theatres. Established in 1965 it has gained a reputation for excellence in both classical and contemporary work. As part of Scotland’s national theatre community we are committed to developing the considerable indigenous talents whilst presenting the best of international drama. The Lyceum aims to reach as wide an audience as possible, whatever their age or experience of theatre-going and to enable them to access the richly imaginative world of drama. Over 3,000 season ticket holders come to every show; and approximately 100,000 people come to our plays, workshops and participatory events each year.
With a seating capacity of 658, the building is a magnificent example of late Victorian theatre architecture. Our offices and rehearsal space are directly across the road from the theatre and our scenic workshop and wardrobe-making departments are situated at Roseburn which is a little over a mile away from the theatre.
The Company presents up to eight productions during the period September to July with a six/seven play season, for which we sell season tickets, running from September to May. Outside of this period, we host festivals such as Edinburgh International Festival, Imaginate, the Magic Festival and National Connections - a festival of new writing and young theatre making. The Lyceum Youth Theatre runs Summer on Stage courses in July and in August the theatre is used as an Edinburgh International Festival venue.
The RLTC’s policy is to develop a local, UK and international profile for the theatre that is uniquely Scottish; this includes commissioning new Scottish work, giving second productions to contemporary Scottish plays and producing classics of world theatre with a Scottish cast. The Company aspires to touring successful productions whenever possible.
The theatre employs 50 full time and 30 part time staff. There are two joint Chief Executives, Mark Thomson (Artistic Director) and Alex McGowan (Executive Director). There are 12 Board Directors chaired, since November 2012, by Shonaig Macpherson
The RLTC operates in an increasingly competitive environment where there are around 9,000 theatre seats to be filled every night in a city with a population of 450,000 and, within a catchment area of a 30 mile radius a total population of 750,000.
The Company has an operating turnover of around £3.13 million of which just over £1.6 million is in grant aid from its principal funders, Creative Scotland and the City of Edinburgh Council. The box office income is budgeted at around £1 million. Other income is raised through sponsorship, hires and lettings. The theatre has a trading arm which generates income through the bars, events and rental activities for conferences and meetings. The restaurant is rented to Zucca.
The Royal Lyceum Theatre, workshop buildings and administration buildings are all owned by the City of Edinburgh Council.
ROYAL LYCEUM THEATRE COMPANY-JOB DESCRIPTION
POST:BOX OFFICE ASSISTANT
LINE MANAGER:BOX OFFICE MANAGER OR SUBSTITUTE
PURPOSE OF POST:To work as part of an effective sales team
providing and maintaining a high degree
of customer satisfaction
KEY TASKS AND RESPONSIBILITIES
To provide an efficient box office sales service operating a computerised ticket system (currently Enta).
To answer all enquiries received at the Box Office relating to Royal Lyceum Theatre Company productions and any other production that the Theatre may be involved in selling or promoting.
To maintain and nurture relationships with regular Lyceum Theatre attenders, encouraging casual and new attenders to visit on a more regular basis.
To provide the Communications Department and management with statistics relating to sales, specific offers and promotions when required.
To input and update the database as required.
To reconcile and record transactions on a daily basis.
To adhere to the Company’s Health and Safety policy.
To carry out any other task which may be reasonably required by the Box Office Manager (or substitute) or Communications Manager.
To make a positive contribution to the work of the Box Office team and Company as a whole.
PERSON SPECIFICATION
Essential Skills
Great customer care skills
Excellent telephone manner
Computer literate
Money handling experience
Desirable
Ability to work under own initiative and as part of a team
Ability to work calmly under pressure
Active interest in theatre
Experience of Spektrix ticketing system
Terms & Conditions
Title of post: Box Office Assistant (Full Time)
Salary: £7.20 per hour
Hours: 28 hours per week (exclusive of meal breaks)
Contract type: Permanent, with a three-month probationary period.
Holiday entitlement: 20 days per year, pro rata (increases after three and five years experience), plus such additional or substitute Public or Bank holidays as are decided by the Company from time to time up to a minimum of eight and maximum of ten days (pro rata).
Notice period: 3 Months.
Pension: The Lyceum operates an Auto-enrolment pension policy with a matched contribution of 2.5%.
Title of post: Box Office Assistant (Zero Hours)
Salary: £7.20 per hour
Hours:
No Guaranteed hours but likely 7 – 14 hours a week in 3.5 hour shifts
Minimum 4 hour call
Must be available to work evenings and weekends
Contract type: Zero Hours
EQUAL OPPORTUNITIES
STATEMENT of POLICY
The Royal Lyceum Theatre Company is committed to a policy of equality of opportunity for its staff (existing and prospective) and customers. The aim of this policy is to eliminate unlawful or unfair discrimination on the grounds of sex, marital status, responsibility for dependents, disability (mental and/or physical), sexual orientation, race, colour, ethnicity, nationality, religious belief, politics, social background, part-time employment, age, trade union activity, employment status, HIV status or gender reassignment and to ensure that no person or group is disadvantaged by unjustifiable reasons or conditions.
Employment practices will be operated based on the merits and abilities of individuals and decisions regarding recruitment, selection training and promotion will be based solely on objective, job-related criteria. The Company undertakes to apply employment procedures and practices in such a way as to minimise the possibility of discrimination and to develop means of combating it whenever it arises. The Company will ensure that its Policy is made known to all employees.
This Policy applies to advertisement of jobs, recruitment and appointment, training, conditions of work, pay and every aspect of employment.
RECRUITMENT
Equal Opportunities applies to the advertisement of jobs, recruitment and appointment. The Company will promote equal access to employment opportunities by ensuring contact with the widest possible employment market. The Company will ensure that its Policy is made known to all job applicants.
The imposition of a condition or requirement which disadvantages individuals of a particular race or sex (as they are less likely to be able to comply with a requirement, whether directly or indirectly) will be unlawful unless it can be justified on the grounds of business need. Any questions about this should be addressed to the General Manager.
In addition, the Company aims to ensure that;
- all sections of the local community know about job opportunities in the Company, where appropriate;
- where possible, under statutory rules, members of groups who are under-represented in the workforce will be encouraged to apply for jobs;
- everyone who applies for a job or promotion with the Company will receive fair treatment and will be considered solely on ability to do the job against justifiable selection criteria and unbiased personnel specification;
- all procedures and practices used in recruitment and selection will be reviewed regularly to make sure that there is no unintended bias;
- whilst it is Company practice to employ people between the ages of 16 and 65, any other age limits should only be used if they are imposed by statute or can be shown to be essential for the job;
- all employees including part time staff, will be advised that they have equal access to training and are encouraged to take advantage of such training;
- all areas of the workplace are accessible to all employees. Lifts have been installed in all three buildings to enable access to employees and visitors with mobility difficulties.
MONITORING
The Company will develop a separate policy to monitor the progress of the equal employment opportunities policy in practice. This policy will address all aspects of collecting relevant statistics and information on the composition of the workforce and job applicants.
The composition of the workforce and job applicants will be monitored primarily by means of voluntary self-classification in the following areas:
a)gender
b)marital status
c)disability
d)racial/ethnic origin
e)age
The information collected will be used solely for monitoring purposes. The Company will ensure that arrangements are made to protect confidentiality during its collection and retention.
RELEVANT LEGISLATION
Equalities Act 2010
EQUAL OPPORTUNITIES MONITORING
BOX OFFICE ASSISTANT
The RLTC is committed to equal opportunities for all, irrespective of race, colour, ethnic or national origins, gender, marital status, sexuality, disability or age.
So that we can monitor the implementation of our policy we are seeking your help. It would be of great assistance in pursuing our commitment to equal opportunities if you would complete and return this monitoring slip.
This information will be treated in the strictest confidence and will be used only for statistical monitoring. It is not part of the selection process and will be separated from the application prior to shortlisting.
MaleFemale (Please tick)
African
Asian
Caribbean
Chinese
White European
White other
Other
Please specify below
......
Age band:(Please circle)
18-2425-2930-36
35-3940-4445-49
50-5455-5960+
Disability:Do you consider yourself to have a disability Yes/No
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