Thank You for Expressing an Interest in the Above Post

July 2016

Dear Applicant

Shop Manager - Wombwell

Thank you for expressing an interest in the above post.

Please find attached:

•Information about Age UK Barnsley

•Job Description

•Person Specification

•Application Form

•Equal Opportunities Monitoring Form

We require someone who has a minimum of 2 years previous experience in the same or similar role. The successful applicant will work 5 days out of 6 including Saturdays (every other week).

Please note that we will not accept CVs for this post. In order to be considered for interview, please ensure that you address the points in the person specification & job description when completing the attached application form.

The closing date for this post is Monday 22nd August. Interviews will take place on Friday 2nd September. If you do not receive notification of an interview, please assume that on this occasion your application has been unsuccessful.

If you have any enquiries about the post or would like to visit the Shop please contact me on 01226 776820 or email me at

We look forward to receiving your completed application.

Yours sincerely

Tina Heaton

Business & Finance Manager

Age UK Barnsley (previously Age Concern Barnsley) was set up in 1974 following an initiative from Age Concern England. We are an independent local charity, concerned with promoting the well-being of older people living in the Barnsley Metropolitan District. Age UK Barnsley is a member of the national network of local Age UKs.

The charity’s support and services for older people includes:

•Advice and Information

•Befriending and Visiting

•Health & Wellbeing Centre (Day Centre)

•Together for Health Project

•Men in Sheds project

•A Fire Safety Project

•Learning and Leisure Classes

Our new One Stop Shop in Barnsley town centre (31-33 Eldon Street) is the place to go to find out more about what is available for older people, browse a selection of our information booklets and get information about our own products and services.

One of the ways in which we raise funds for our work is through the sale of insurance products and independent living products such as mobility scooters, personal alarms and stairlifts. Our three nearly new shops also raise vital funds to support our work. Our shops are in Barnsley town centre (31-33 Eldon Street), Cudworth and Wombwell. All profits go in to the charity to support our work with older people in Barnsley.

Our work depends on the contribution and commitment of a large number of volunteers - currently around 130. There is a wide and varied range of volunteer roles, which include working in one of our shops, visiting an older person or helping with one of our social groups, becoming an adviser or information assistant or helping in the office. Enquiries about our wide range of volunteer roles are welcome.

More information about our work can be found on our website

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Registered Charity Number 1144123

ROLE DESCRIPTION

Job Title: / Shop Manager
Charity: / Age UK Barnsley
Location: / Wombwell
Hours / 33.75 per week
Type of role / People Manager
Contractual Status of Role: / Permanent
Job Title of Line Manager: / Business Manager
Responsible for: /

Assistant Manager
Sales Assistant (volunteers)

Job Purpose:
To manage an Age UK Barnsley shop, ensuring efficient and effective management of staff, premises and stock to provide a high quality retail service in relation to agreed performance targets. To ensure all appropriate standards of security and health and safety are met.
Main Responsibilities:
Income / Sales
Maximise donated / new stock to develop shop income and achieve agreed financial performance targets including production targets, pricing and stock rotation.
Actively promote Gift Aid, sign up donors and achieve performance targets.
Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition
Implement the highest standards of customer care and service

Managing Resources

Train, support and co-ordinate the work of Assistant Manager and volunteers.
Conduct performance reviews with all direct reports
Encouraging an active interest in the shop and the work of Age UK Barnsley.
Ensure that the shop is adequately staffed at all times and establish an appropriate work rota for staff and volunteers.
PremisesEnsure shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner.
Ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations.
Hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary.

Stock

Accept, sort, price and display stock in accordance with guidelines,
Responsible for stock control, including disposal of unsold or unwanted donations at the best possible return.
Control Brought In Goods (BIG) in line with procedures e.g. stock take, security and display.
Community Engagement – promote stock donations by building a rapport with local businesses/schools etc

Public Relations

Work with the Business Manager to assist the charity (where appropriate)
Publicise the shop, enhance the Age UK Barnsley image through a professional retail service, ensuring that all queries about Age UK Barnsley are answered promptly and information held in the shop is up to date.
Maintain good relations with the public, trade councils, landlords and neighbouring retailers.

Administration

Ensure that all Age UK Barnsley shops administrative and financial procedures are followed including banking, weekly returns, performance returns, van collection and volunteer records.
Ensure security of stock and cash on the premises report any shortfalls to the Business Manager.
Accurately input required data into IT equipment within agreed timescales

Other Responsibilities

Work closely with the Business Manager to ensure any problems in the shop are resolved quickly and effectively.
Undertake any other appropriate duties as directed by the CEO & Business Manager to achieve performance targets and realise the full potential of the shop.
Travel within the region where required in the performance of the job, to provide cover in another shop, or for training activities or company meetings.
Confidentiality
Maintain absolute confidentiality with regard to all company information.

Person Specification

ESSENTIAL Criteria:
Experience
At least 2 years previous experience in a similar retail role & environment.
Previous people management skills with performance management and teamwork
Previous experience of communicating with a wide range of people from a variety of backgrounds and ethnic origins.
Knowledge & Skills
Ability to motivate, inspire and to work as part of an effective team
Literate and numerate with good administrative and organisational skills. Ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
Ability to understand and interpret financial information to manage shop performance outcomes.
Strong communication and interpersonal skills with the ability to relate to a wide range of people and resolve problems with firmness and fairness
The ability to recognise the importance of attractive presentation and stock potential to generate income
Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks
Requirements
Flexible approach to work required. Occasional requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
Processing stock deliveries regularly requires carrying and moving heavy bags of stock. Essential to undertake reasonable lifting duties
On occasions may be required to work on own within shop in accordance to the Lone Working Policy
DESIRABLE Criteria:
Knowledge & Skills
Clean driving licence
Notes:

This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder.
In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Form AP2H(A)

PRIVATE & CONFIDENTIAL

Return this form to:

Age UK Barnsley

36a Queens Road
Barnsley
South Yorkshire
S71 1AR
POSITION APPLIED FOR ______Ref No: ………
Title: / Schools Qualifications
gained
Surname:
Forename(s):
Address:
Postcode:
E-mail address:
Tel. Nos (please include code):
(Home)
(Work)
(Mobile)
Current driving licence? Yes/No
Groups: Expiry Date:
Details of any endorsements: / College/university Qualifications
gained
NI No.
Are there any restrictions on you taking up work in the UK? Yes/No(If yes please provide details) / Other relevant training

OTHER EMPLOYMENT

Please note any other employment you would continue with if you were to be successful in obtaining this position.

EMPLOYMENT HISTORY (Please complete in full using a separate sheet if necessary, starting with your most recent employment and give reasons for any gaps in employment)

Name & Address of employer / Job Title & Duties / Dateof employment to/from
Mth/Yr / Salary on
leaving / Reason for leaving
`

OTHER INFORMATION

Please detail how your knowledge, skills and experiences meet the requirements of this role (as summarised in the person specification). Please use a separate sheet if necessary.

REFERENCES

Please provide details of two referees who can provide information relating to your competency in a caring role, one of whom must be your present or most recent employer. If you are a student, please give an academic referee. If you are applying for a post which requires unsupervised access to children/vulnerable adults, we reserve the right to approach any past employer for a reference.
1. / Name: / 2. / Name:
Position: / Position:
Organisation: / Organisation:
Address:
Postcode: / Address:
Postcode:
Tel No. / Tel No.
May we approach the above prior to interview? Yes/No / May we approach the above prior to interview? Yes/No

DECLARATION (Please read carefully before signing this application)

I confirm that the above information is complete and correct and that any untrue or misleading information will give my employer the right to terminate any employment contract offered.

Should we require further information and wish to contact your doctor with a view to obtaining a medical report, the law requires us to inform you of our intention and obtain your permission prior to contacting your doctor. I agree that the organisation reserves the right to require me to undergo a medical examination. In addition, I agree that this information will be retained in my personnel file during employment and for up to six years thereafter and understand that information will be processed in accordance with the Data Protection Act.

I agree that my previous employers may be approached for references. I understand that should the reference not be satisfactory, any offer of employment may be withdrawn or my employment terminated.

Signed: …………………………………………………………………………………………..
Date: ……………………………………………………………………………………………..

Registered Charity Number 1144123

April 2016

AGE UK BARNSLEY

Equalities & Diversity Monitoring Questionnaire

Confidential

Monitoring the diversity of our applicants and staff is an essential part of Age UK Barnsley’s commitment to Equalities and Diversity. Please complete this form and return it with your application form. It is entirely confidential and will not be made available to those involved in short listing or the selection process, or for any other purpose other than monitoring and statistical reporting.

1.Date of birth: ………………………………………………………………

2.Gender:………………………………………………………………

3.Ethnicity -Please tick the most appropriate box below to describe your ethnic origin. (This question helps us to identify the ethnic diversity of those applying for vacancies within the organisation. The classifications are those used in the 2001 census, and are recommended by the Commission for Racial Equality).

WHITE:MIXED:

BritishWhite and Black Caribbean

IrishWhite and Black African

Other WhiteWhite and Asian

Other Mixed

ASIAN OR ASIAN BRITISHBLACK OR BLACK BRITISH

IndianBlack Caribbean

PakistaniBlack African

BangladeshiOther Black

Other Asian

CHINESE OR OTHER ETHNIC GROUP

Chinese

Other Ethnic Group

4. Do you consider yourself to have a disability? (Age UK Barnsley is committed to ensuring that people with disabilities are supported and encouraged to apply for

employment with Age UK Barnsley and to achieve progress in that employment. This question helps us to assess our success in achieving this aim).

YesNo

If you wish to provide any additional details please do so below:

………………………………………………………………………………………………

NB. The Disability Discrimination Act 1995 defines a disability as:

“a physical or mental impairment which has a substantial and long-term (lasting more than 12 months) adverse effect on your day to day living.

If you wish you may disclose information about yourself in this section:

Religion: …………………………………………………

Sexual Orientation: …………………………………….

Is there anyone who relies on you for day to day care and attention? (This question is recommended by the Equal opportunities Commission and will help us to review our flexible working policies)

YesNo

If Yes, are they:

a) Children:aged0.-5 Date(s) of Birth: ………………………

6-11Date(s) of Birth: …………………………………………..

12-18Date(s) of Birth: …………………………………………..

and/or

b)A family member / partner (please specify): …………………………

This information will be used solely by the HR Department for monitoring purposes and will be treated as confidential.

Thank you for your co-operation

Registered Charity Number 1144123