EDWARD SSERUWOOZA
ABU DHABI, UNTITED ARAB EMIRA
+971528860584
HUMAN RESOURCES
Dear sir / madam,
I am applying for the advertised post of housekeeping. I feel well suited to this role having acquired over three years’ experience as housekeeping with in the hospitality and leisure industry.
Presently am working as housekeeping room attendant in Khalidiya Palace Rayhaan within a fast moving and high pressurized environment, delivering excellent service to customers, ensuring smooth operations and customer satisfaction at all times.
Working in customer service generated my knowledge and skills required to meet customer satisfaction standards. My current position and experience of three years as a housekeeping has also increased and improved my relations with customers knowing that a customer is always my top Boss and always right. The job has added a great improvement on my communication skills, people skills, time management skill and multi-tasking skills teaching me how to listen and carefully not all what they say as a way to understand so as to serve them satisfactorily.
I am energetic and hard working with a real passion for delivering the highest standards of customer satisfaction. I am reliable, with excellent communication and interpersonal skills.
My three years’ experience in customer care services gave me the opportunity to honor excellent organization and leadership skill, ability to meet customer satisfaction and meet competitive deadlines. Working at your prestigious hotel would be an honor and an ideal stepping stone for me in my upward career progression. I believe my skills and experience make me a suitable candidate for the vacant position. I hope therefore that in appraising my resume, you will find confidence in my ability to perform well at your hotel. Meanwhile look forward to hearing from you at earliest convenience.
Yours sincerely, Edward Sseruwooza
EDWARD SSERUWOOZA
MOBILE: +971528860584
EMAIL:
PERSONAL DETAILS
NATIONALITY: UGANDAN
PASSPORT No: B0488739
VISA STATUS: RESIDENCE
LANGUAGES: ENGLISH
SEX: MALE
DATE OF BIRTH: 24/10/1984
OBJECTIVE
To be a Housekeeping who will find a challenging position to meet my competences, skills, experience in the field of hospitality service and allows me for advancement. I never stop seeking out new experiences and taking responsibility for my own personal development both on the job through attainment of qualifications.
PERSONAL PROFILE
I am an energetic, motivated and highly dynamic person with a proven ability to work. A proactive person able to generate new ideas to improve efficiency and a key member in any team developing and executing to improved performance
CAREER SUMMARY
More than three years of servicing food and organizing of parties
Experience of holding the place of Housekeeping in the Africana Hotel( Uganda), Sofitel Abu Dhabi 5*Hotel( U.A.E) and khalidiya Palace Rayheen Hotel (U.A.E)
Technically sound knowledge of modern computer applications with a fast typing speed
Warm and Friendly voice with fantabulous talking skills which proves to be an asset in the customer service
ACHEIVEMENTS
U. A. E working experience from 26, Jun, 2013 up to date.
Certificate of housekeeping from Sofitel Abu Dhabi Corniche 5*Hotel (U.A.E)
WORKING EXEPRIENCE
COMPANY: Khalidiya Palace Rayheen 5*Hotel (U.A.E)
DESIGNATION: Housekeeping Attendant from 13/july/2015 upto date
COMPANY: Sofitel Abu Dhabi Corniche 5* Hotel (U.A.E)
DESIGNATION: Housekeeping Attendant from 26/jun/2013 TO 26/jun/2015
JOB DESCRIPTION
Cleaning of public areas making sure they’re safe and ready for use.
Vacuuming, Dusting and cleaning of the floor making sure there cleaned to desired standards.
Cleaning of toilets using desired chemicals following right procedures.
Refilling of tissues and soap in different toilets with continuous rotation.
Proper use of chemicals in different areas using right procedures and protective measure.
Maintain the floor dry for the safety of all users.
Maintain a clean safe free hazard work environment.
Work closely with other departments to achieve maximum guest satisfaction
Forwarding lost and found items to security personals and supervisors.
Responding to guest queries in a polite and desired manners
Arrangements of beds laying them in a neat way to desired standards
Cleaning of rooms by vacuuming dust and cleaning
Skills Obtained
I acquired clean skills, working as a team, interpersonal communication skills, handling misfortune situations, shift work experience, working under pressure and dealing with people of various cultural backgrounds.
An unwavering commitment to maintenance service with the ability to build productive relationships, resolve complex issues and win guest loyalty.
EDUCATION BACKGROUND
PERIOD / INSTITUTE / AWARDFeb/10/2004 to Dec/20/2005 / Buganda Royal Institute / Certificate of Merit in Hotel and Catering
2002 – 2003 / ST Mary’s Secondary school Kitende / Uganda Advanced Certificate of Education
1988 – 2001 / ST Mary” Secondary School Kitende / Uganda Certificate of Education
TRAININGS ATTENDED
House Keeping
Fire / Health and Safety
Basic Hygiene
Chemical and Machineries Knowledge
SKILLS
Customer care and Computer skills.
Communication skills and interpersonal relationship
Leadership skills
LANGUAGES:
English
HOBBIES
Swimming and listing to music
Internet searching
Playing Football
Making friends
STRENGTHS
Toil under pressure with minimum supervision
Social and ability to demonstrate hospitality gestures
Fast learner in times of training
Taking of challenges confidently
Ability to meet targets
Quick thinking ability in problem solving
Ability to work hard and smart
Enthusiastic to adjust in new environment
Outstanding loyalty and commitment to the customers
Ability to work for late hours with full efficiency
REFFERENCES
Mr. Logu Housing keeping Manager
+971505366409
Mr. Majo Housekeeping Supervisor
+971509047924
I declare that the above information stated is true to the best of my knowledge and brief. I also fully understand the legal implication of what I have stated above and as such I do accept the legal consequences that may arise out of what I have sated on this form.
THANKS