ESA GMES: TerrafirmaService Level Agreement

GMES


ESRIN/Contract no. 19366/05/I-EC

Terrafirma Product

UTILITY REPORT

V4

30th August 2005

Richard Burren and Ren Capes (NPA)

Copyright NPA and Terrafirma collaborators 20041

ESA GMES: TerrafirmaUtility Report Version 4

Terrafirma UTILITY REPORT

Introduction

Each ‘Utility Report’ documents the complete use and life-cycle and impact of Terrafirma products and services delivered to a single end-User-organisation over a fixed period of time. Users must comment on the whole Terrafirma service, not just the PSI product, with ‘Champion’ quotes and value statements, ideally 1600 words of in-depth discussion of the pros and cons of Terrafirma from recipients. Sections have boxes to guide content.

This document provides the template for the Terrafirma Utility Report.

As a guideline, the Utility Report should include:

  • Cases studies of utilisation
  • Account of integration with other information sources
  • Examples of user end-products (e.g. assessments reports, forecasts, warnings).
  • Assessment of impact and benefit – This shall include consideration of the following elements:
  • What is the nature of the impact or benefit? E.g. more cost-effective approach to meeting organisational mandate, unique enabling support to achieving organisational mandate, critical part of response to new mandate
  • How critical is this impact or benefit?
  • What is the contribution of the product or service provided to realising this benefit
  • Critical analysis of utility for end-user-organisation – This shall include consideration of at least the following elements:
  • Perceived value of service performance level against level required to generate identified benefits
  • Conformance or compliance of product / service delivered with working practices, operational standards, information validation procedures and reporting requirements.
  • Ease of integration with additional information sources
  • Comparison with alternative services and information sources including:
  • Identification of divergences in service performance levels and capabilities
  • Assessment of the impact of the performance variations between the service network and alternative providers on user capacity to meet operational mandate and reporting requirements
  • Recommendations for:
  • service improvements, including coverage, response time, latency time
  • product improvements, including expanded information content and enhanced validation
  • Record of complaints, problems, resolutions
  • Value statements

IMPORTANT!

So-called 'value-statements' from recipients are immensely useful for demonstrating to politicians and those that decree the future of Terrafirma that these services are actually useful in real-life situations and should receive wider funding. Therefore, please ensure to record and include any 'value statements' regarding the Terrafirma service. These statements will be used in a second version of the Terrafirma Atlas (collection of results, interpretations and value statements). Please see the first Terrafirma Atlas for examples of such statements.

Ren Capes and Richard Burren (NPA)

August 20061

ESA GMES: TerrafirmaUtility Report Version 4

Utility Report TEMPLATE

A – Case studies of Terrafirma product integration
Case Study / Description / Value of Terrafirma Product
B – Integration with other information sources
Data used to evaluate products received:
Data Type / Used / Established by / Scale / Format
Topographic data / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Geology / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Lithology / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Superficials thickness / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Mineralogical properties / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Local borehole data / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Quarries / Underground Works / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Geotechnical properties / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Water Table / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Soil Moisture deficit / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
temporal and spatial / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
rainfall distribution / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Spring lines / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Extraction records / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Well locations / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Drainage Patterns / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Hydrogeoligical properties / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
RS Optical Images / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
- please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Seismicity / projects under construction / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
Others (please specify)
…
…
… / - please choose -none> 1 / 10 0001 / 10 0001 / 25 0001 / 50 0001 / 100 0001 / 250 0001 / 500 0001 / 1 000 000< 1 / 1 000 000 / - please choose -noneAnalogic (2D)Raster (2D)Vector (2D)Vector (3D)
C – Potential Ground displacement mechanisms
Mechanisms / Suspected / Confirmed
Mining
Surface Mineral workings
Oil, Gas or Brine extraction
Ground water extraction
Dissolution
Landslide
Erosion
Waste Disposal
Underground construction
Superficial construction
Seismic
Volcanic
Groundwater recharge
Other(please specify)
…
…
…
D – Potential additional end users
N° / Name and Contact / Contacted / Interested
1
2
3
4
5
E – Assessment of impact and benefit
What are the benefits of the Terrafirma (TF) products for your existing service?:
Applications / Benefits
For what applications would you use Terrafirma products?
E.g. Monitoring structural stability, verifying insurance claims / What are the practical benefits of Terrafirma products?
E.g. I can now identify unstable areas at a glance and send out structrural engineers accordingly / What decision making processcould it help?
E.g. the data could be used to better define a housing management plan / How much could you save by using Terrafirma products?
E.g. x km² could now be monitored with more detail, this is equivalent to x of our current measurements every 2 years, Using Terrafirma products could save one day a month in the field which is equivalent to 700 Euros/month
F – New opportunities
What new opportunities might the unique attributes of Terrafirma bring to your organisation? (E.g. I can now measure stability of entire town, not before possible):
G – Critical analysis of utility for end-user-organisation
H – Comparison with alternative service and information sources
Methodology / Existing / Available / Comparison
Conventional Ground Levelling / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
Ground metrology (please specify / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
Airborne LiDAR Levelling / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
GPS continuous levelling / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
Factual Data e.g. visible cracks / signs of ground deformation on buildings / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
Others (please specify)
…
…
… / - please choose -yesnounknown / - please choose -yesnounder investigation / - please choose -goodfairbadunder processnot possible
I – Recommendations for service improvements
J – Recommendations for products improvements
K – Record of complaints, problems, resolutions
L – General Value Statement - please choose -Perfectly fills my needs Partially fills my needs Does not fill any of my needs Judgement reserved (needs further investigation) and write details

August 20061