Suppliers

(Providers of the required resources) / Inputs
(Resources required by the process) / Process
(Top level description of activity) / Outputs
(Deliverables from the process) / Customers
(Anyone who receives a deliverable from the process)
Engineering
/ As Built
Configurations
Application
requirements
HW & SW to
Develop
Applications
Data requests / DOC-Contracts Established
Data Source Control
Data Solicitation
Data Collection
Data Analysis
Data Entry
Data Validation / Applications:
Security
Analytical tools
SW Support
Application Dev
Rel tracking SW
IS Education
IS Training
General access to
data / Internal:
Product Focus
Engineering
R&O
Enterprises
Marketing & Sales
Customer Focus
ATL’s, FSE’s
Technical Publications / S/B Applicability
CMM’s
IPL’s / Data Computation
Reporting
Publication/Library
Post Reports
Application Development
Application Maintenance
Application Training
DOC- Performance Compared To Established Contracts / Future:
Non Aerospace
data
Market share
Analysis
Market forecasts
Brand X tracking
Cost analysis
Potential
Performance
Analysis
Airline
Reliability
Exceptions
Product
opportunities / Supply Chain
Program Office
Contracts&Pricing
Legal
Warranty
Forecasting
MSA/MSP
Honeywell
Repair Shops, Airlines,3rd party / Shop findings
Configurations
Work scopes / Airline customer
differentiators
(maintenance) / External:
OEM
OEM-Boeing
Operator’s
/ Field data, EOR’s, GAS & Removal data /

Event Data:

FSE metrics
GAS reports
Removal rates / OEM-Airbus
Operators
Reporting
OEM’s
/ OPS summaries
Utilization, Delays
Cancellations, Utilization / Provisioning
IP MTBUR / Non-Reporting
Governments
Military
Service Centers
FSE, CSE and ATL Reporting / Field data, EOR’s, GAS & Removal data / GAS
Subscription Services / Operator Usage Data
ACAS, ARS / Airplanes/Engines:
Part usage rates
A/C usage/invent.
Cust. Info. Del/cancel
Maint. Forecasts
Management / Data requests, Schedules, Sales Data / Workshop Data:
APU Reliability
Failure trends
S/B compliance
Shop findings &
summaries
Reliability Council & PIPS Steering Committee / Direction & Planning
Terms and Definitions---Unofficial, for info only.
  • CMMComponent Maintenance Manual AKA Overhaul Manual
  • IPL Illustrated Parts List AKA Illustrated Parts Catalog
  • EOR Engine Operator Record, document used to collect field data in the GOAL system.
  • GOALGarrett Operator Aircraft Listing, part of MERIT-used to collect util/mx event data on GA/BA.
  • MERITMaster Engine Related Information Tracking, mainframe data system.
  • GASGarrett Aviation Services, a 3rd party repair and overhaul facility (sold by AlliedSignal).
  • AvsoftA software application development and Aircraft Utilization Database provider based in England.
  • ACASAirCraft Analytical Support. A utilization data subscription service product from Avsoft.
  • ARSAviation Research Support, previous name for Avsoft Ltd.
  • AR Aviation Research, a company supplying subscription Title Service/Registration data to GOAL.
  • S/B Service Bulletin
  • OEMOriginal Equipment Manufacture.
  • DOCDepth Of Coverage, document defining scope of PPD data collection.
  • PPDProduct Performance Data acquisition & analysis, dept 67-32.AKA PPDAA
  • IP Initial Provisioning, identity, quantity, and lead time of spare parts being bought by airline.
  • MSAMaintenance Service Agreement
  • MSPMaintenance Service Program
  • R&ORepair and Overhaul, group doing Engine/APU/Component repairs.
  • FSEField Service Engineers
  • ATLAccount Team Leader

Reference Notes

Future Outputs-Related Notes

  • Non Aerospace Data
  • Market Share Analysis
  • Brand X Tracking, reliability tracking of non-Honeywell products. Cost of tracking is mainly in the application structure as opposed to the input process. Providing there is a market we are in a good position to track non-Honeywell component un-scheduled removals. Joe Casper.
  • Cost Analysis
  • Potential Performance Analysis
  • Airline Reliability Exceptions, the collection, analysis, and reporting of Airline “exceptions” as opposed to “data”. This system would capture and store exceptions such as Component Over-alerts, Delay and Cancellation drivers, Pilot Report Drivers. The thought being that with finite resources it may make more business sense to track exceptions as opposed to tracking data/developing exceptions. Joe Casper
  • Product Opportunities
  • Airline Customer Differentiators (Maintenance). Storing select airlines, select components scheduled maintenance requirements. E.g. American Airlines, soft time shop-visit of MD11 Thrust Reverser System LRUs at C check with threshold of 24, 000 FHs. This information aids in understanding why Airline “X” reliability differs from Airline “Y”. Assists Honeywell engineering in developing optimum workscopes and facilitating maintainability studies. Storing this type of information also cuts down on ad-hoc requests to Airlines. Joe Casper