Last updated: / 16/11/2017

JOB DESCRIPTION

Post title: / HR Systems Support Officer
Academic Unit/Service: / People and Strategy
Faculty: / Professional Services – Chief Operating Office
Career pathway: / MSA / Level: / 3
*ERE category: / N/A
Posts responsible to: / HR and Payroll System Manager
Posts responsible for: / N/A
Post base: / Office-based
Job purpose
·  To support the HR & Payroll Systems team in delivering the changes required to the HR Systems resulting from the University’s 10 year Plan.
·  Supporting the HR Systems Managers in delivering new systems functionality, upgrades and day to day user support and systems maintenance.
Key accountabilities/primary responsibilities / % Time /
1.  / Support in the planning, testing and delivery of the new University Organisational Structure within all HR & Payroll Systems / 35%
2.  / Support in the planning and testing of HR systems upgrades, patches and fixes and ensure users are adequately informed and trained ready for delivery. / 25%
3.  / Support the further development of HR transactional processes within ServiceNow. / 10%
4.  / Support the further development of the University eRecruitment system (Stonefish). / 10%
5.  / Support the HR Systems Support Team with day-to-day user issues and problems raised via our ticketing system ServiceNow. / 10%
6.  / Ensure all letter and contract templates are maintained in all HR Systems as per business requirements / 10%
Internal and external relationships /
•Liaising with teams and individuals within the Human Resources department, Payroll Department and across Faculties and other Professional Services on a daily basis
•Working closely with software suppliers to ensure systems are fit for purpose,

PERSON SPECIFICATION

Criteria / Essential / Desirable / How to be assessed
Qualifications, knowledge and experience / Experience of using HR Payroll systems and HR processes
Experience of maintaining Organisational structures within HR Systems
Experience of providing a front line systems support to internal customers.
Experience of being involved in testing procedures for system upgrades, maintenance or development work
Good working knowledge of MS Office including Excel, Word, Visio and E-mail. / Experience of using ResourceLink and/or ServiceNow
System admin experience of HR Payroll systems and/or web recruitment software / Application & Interview
Planning and organising / Able to plan and prioritise own workload to ensure deadlines are met. / Interview
Problem solving and initiative / Able to analyse data, identify and solve a range of system queries/problems by reference to established procedures and/or past experience.
Excellent attention to detail.
Ability to use own initiative to provide quality customer service. / Application & Interview
Management and teamwork / Ability to work independently and actively participate as a team member to the attainment of team goals. / Interview
Communicating and influencing / Proven interpersonal and communication skills.
Ability to communicate effectively with staff at all levels across the University.
Able to explain facts, processes and procedures clearly and concisely.
Awareness of the Importance and principles of Customer Care. / Application & Interview

JOB HAZARD ANALYSIS

Is this an office-based post?

☒ Yes / If this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.
☐ No / If this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.
Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.

## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.

ENVIRONMENTAL EXPOSURES / Occasionally
(<30% of time) / Frequently
(30-60% of time) / Constantly
(> 60% of time)
Outside work
Extremes of temperature (eg: fridge/ furnace)
## Potential for exposure to body fluids
## Noise (greater than 80 dba - 8 hrs twa)
## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:
Frequent hand washing
Ionising radiation
EQUIPMENT/TOOLS/MACHINES USED
## Food handling
## Driving university vehicles(eg: car/van/LGV/PCV)
## Use of latex gloves (prohibited unless specific clinical necessity)
## Vibrating tools (eg: strimmers, hammer drill, lawnmowers)
PHYSICAL ABILITIES
Load manual handling
Repetitive crouching/kneeling/stooping
Repetitive pulling/pushing
Repetitive lifting
Standing for prolonged periods
Repetitive climbing (ie: steps, stools, ladders, stairs)
Fine motor grips (eg: pipetting)
Gross motor grips
Repetitive reaching below shoulder height
Repetitive reaching at shoulder height
Repetitive reaching above shoulder height
PSYCHOSOCIAL ISSUES
Face to face contact with public
Lone working
## Shift work/night work/on call duties

Job Description and Person Specification (HR5)4