our ref

your ref

please ask for

direct dial 01473 433402

Dear Applicant

Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:

  • Job Description
  • Person Specification
  • Structure Chart
  • Service Overview

Application Form:

The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.

You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.

References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.

If you have any recruitment queries, please do not hesitate to contact us on 01473 433402. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.

Ipswich Borough Council

Job Description: K10c

Technical Support Officer

Main Purpose of Job

To provide technical support for systems maintained by Waste and Fleetwhile assisting with transport team duties.

Main Duties

  1. Responsible for analysing requirements, developing and maintaining all Waste departments and vehicle management systems to provide appropriate reliability and accuracy. Research new technology and replacement options.
  1. Monitor handheld communications daily, diagnosing faults and finding solutions.
  1. Design, arrange and implement software changes, training appropriate staff and liaising with supervisors where necessary.
  1. Maintain all Waste and Fleet documentation and structure within the integrated management system (QMIS), regularly updating and monitoring it.
  1. To carry out quality procedure audits (QMIS) as per the audit programme.
  1. Generating transport related reports and raising order numbers on Agresso payment system
  1. To provide administrative cover and support as necessary for other officers as requested.
  1. Dealing with driving licence mandates and queries on Licence Check system
  1. Processing insurance,accident forms and generating reports.
  1. Such variations as may be required from time to time without changing the general character of the duties shown above or the level of responsibility entailed.

/ Ipswich Borough Council

Person Specification

TECHNICAL SUPPORT OFFICER

ATTRIBUTES

/

ESSENTIAL

/

DESIRABLE

/

METHOD OF ASSESSMENT

Qualifications

/ GCSE Maths and English or equivalent skills / experience / IT Qualifications / Relevant Certificates/Application Form
Work related experience / job related skills / Knowledge and experience in developing and maintaining IT based systems
Experience of working in an administrative and supporting role / Experience of using Workwise and Sharepoint Systems
Experience of RouteSmart
Experience of working on projects in a Waste environment / Application Form/interview
Application Form/Interview
Application Form/Interview
Specialist knowledge / Knowledge and experience in Microsoft Office Software
Experience of handheld communications devices, troubleshooting and diagnostics. / A working knowledge of quality systems and procedures / Application Form/Interview
Application Form/Interview
Job Related Skills / Knowledge of Microsoft applications
Able to organise and prioritise workload and achieve objectives whilst managing competing pressures
Experience of working in a team to achieve shared objectives / Application Form/Interview
Application Form/Interview
Application Form/Interview
Personal skills / Ability to work on own initiative and also as a team member
Willing to assist and cover other support officer responsibilities
Excellent communication skills / Experience of training members of staff in system operations. / Application Form/Interview
Application Form/Interview
Application Form/Interview
Other / Ability to enter and exitheavy goods vehicles for handheld device operations and attend vehicles on rounds where necessary. / Application form/interview

Ipswich Borough Council

Waste & Fleet

The Waste service area employs 104 people, all of whom are actively engaged in achieving the Council’s corporate objective of providing best value, good quality services to Ipswich businesses, the public and visitors to the town.

The services we provide are:

Waste Management, Recycling and Communications

This team produces waste and recycling policy and continually works towards improving recycling behaviour in Ipswich in order to achieve the council’s target recycling rate. They are a creative team constantly producing new educational and promotional campaigns to increase recycling, reduce littering and change the environmental culture of the town.

Domestic Refuse Collection

The domestic refuse operational teams provide alternate week residual (black bins) and recycling (blue and brown bins) collections from householders and also a bulky waste collection service.

Wastesaver Business

The Wastesaver Business is a wholly owned council business which has contracts with approximately 1500 commercial customers in Ipswich to remove their trade waste, including recyclables. The business comprises a sales team and operational crews collecting a range of bins, bags and skips from schools and businesses across the town.

Street Cleaning

The operational team street cleansing team aim to keep Ipswich clean by providing litter picking, mechanical sweeping, graffiti removal, litter bin emptying and other cleaning services.

Facilities and Support Services

This small team provide facilities management for the Gipping House premises and a range of support services for all those who operate from this depot.