Technical & Sales Support

The Role

The primary objective is to support the technical, sales and marketing teams to secure & progress strong RIW specifications with Architects and Structural Engineersand represent the RIW Brand, products and deliver our services. The successful candidate, reporting directly to the National Sales & Marketing Manager, would be responsible for key activities such as:

Technical enquiry co-ordination

This will involve supporting the Technical Manager in providing Architects, Engineers and Contractors with a high level of technical advice including;

  • Receive and progress customer enquiries (telephone & email / web) of a technical nature to the satisfaction of the customer and within a specified timescale.
  • Preparation of technical correspondence / reports, CAD drawings, sectional details and specifications.

Identification and pre-qualification of early stage construction projects

This will involve establishing a need for RIW products, identifying the project decision makers, contract type, program and value of the projectto RIW and will include:

  • Proactively identifyingearly stage projects from sources such as Barbour ABI project leads, trade journals and national press.
  • Make contactwith Architectural and Engineering practices to identify whether an opportunity exists and monitor the projectuntil appropriate for the involvement of the field based Technical Advisors

Specification development / maintenance

  • Offeringappointments for the Technical Advisors to visit customers to develop and secure the specificationat the appropriate time
  • Recording all relevant information on our ACT Database, setting activities and conducting ‘follow-up calls’ when appropriate
  • Monitoring, developing and maintaining projects added to the ACT database whilst liaising with the Technical and Commercial departments and the appropriate Technical Advisor

Customer Services

  • Working closely with the Technical Advisors to guarantee customer satisfaction
  • Sending correspondence on behalf of the Technical Advisors following customer meetings when appropriate
  • At all times promoting a positive and highly professional company image to the market place
  • Conducting specific telemarketing campaigns as agreed with the Marketing Department
  • Undertaking some administrative duties to fulfil the above and as directed by the National Sales and Marketing Manager.

Candidate Profile

The role requires a technically minded, highly motivated, conscientious, pro-active and organised professional with a desire to succeed in a challenging technical / specification sales environment. The ability to understand architectural drawings, building construction techniques / sequencing, waterproofing principles, specifications is essential. The candidate must be comfortable on the telephone talking to Architects, Engineers and Contractors and understand the importance of promoting a positive and highly professional company image to the customer at all times.

Full product and industry training program will be provided, tailored to the candidate’s requirements.

Key Skills

  • Ability to understand technical concepts and principles in building construction
  • Experience of using AutoCAD, in a professional working environment
  • Organised, task oriented and with good time management skills
  • Enthusiastic and gregarious personality with an infectious telephone manner
  • Professional and positive attitude to telecommunications and customer services
  • Ability to ask questions, think laterally and have an eye for an opportunity
  • Awareness of sales strategy
  • Team Player

Qualifications and experience

Either anArchitectural, Structural / Civil Engineering or Building Construction qualification or experience of the construction industry would be preferable.

Salary

Negotiable based on age and experience.

Other Benefits

20 days annual leave, profit related bonus scheme, company pension and life assurance.

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