Tammy D.BISHOP

TammY D.BISHOP

objective
To obtain a challenging and rewarding career opportunity which utilizes my leadership and motivational skills to contribute in a teamwork atmosphere
Qualifications
Accurate, precise, and dedicated to effective priority management to meet immediate and long-term goals
Self-motivated, reliable, and able to work independently and/or as part of a team
Devoted to impeccable customer service and promoting harmony amongst co-workers
Able to work comfortably and effectively with all levels of supervision and management
Experience
Aug 2007 – present Carilion / Carilion Labs Roanoke
Human Resources Assistant
Posting all job openings on Carilion’s website and create job folders
Scheduling interviews for Managers and assist HR Consultant with Exit Interviews
Completing Reference and Backgrounds checks on all new hires
Creating Job Advertisements for various newspapers and on-line
Coordinate new hire orientations to include all new hire paperwork
Various reports to Payroll, Managers and Security of new hires information
Responsible for Kronos (System of reported work hours and PTO for employees)
Various reservations for travel including hotel, airfare, rental car etc.
Tracking Recruiters monthly expenses
Responsible for completing interview and moving expense reimbursement forms to Accounting
Variety of Administrative and HR Support functions including various projects as needed
Aug 2006- Aug 2007TranscoreClifton Forge, VA
Resource Manager
Manage all aspects of new customer service center floor operations to include resolving
technical issues, managing call queues, etc
Mediate and resolve escalated customer complaints
Assist in developing new processes for Team Leads and Supervisors
Provide daily support and motivation to Customer Service Representatives, Team Leads, and Supervisors by resolving questions and issues
Provide feedback to Customer Service Director for process improvements
Work closely with Human Resources Manager to track, forecast, and report on call center employee attendance by monitoring and managing electronic timekeeping software
Attend performance reviews with Supervisors and provide performance evaluations
Analyze data to improve scheduling and staffing levels as necessary to meet company’s service level goals
Responsible for distribution of daily and weekly reports of call statistics and call center service levels
Created monthly performance report for Site Manager including all calls center statistics and employee absence, tardiness, and approved time off
2001-2006General ElectricSalem, VA
Customer Service Lead/Supervisor
Customer Service Representative for all field engineers resolving daily problems and managing schedules.
Daily interaction with the Field Resource Manager to coordinate jobs and handle all escalated customer issues
Liaison for new hires making certain all paperwork is complete and accurate, resolving any problems with payroll or benefits directly with Human Resource Management
Responsible for set-up of all programs and software, direct contact with helpdesk in India
Train new employees in all areas of Engineering Support to include: Field Service, Warranty Support, Remote Diagnostics, and Basic Accounting
Lead efforts to ensure all purchase orders and other payment arrangements were collected from customers
Perform supervisory tasks to ensure that employee schedules and responsibilities were completed in accordance with GE matrix system
Interviewing and performance reviews to include disciplinary action if necessary
Process reviews and recommendations to Site Manager
Monthly Quality Reviews on all field service cases to include coaching with customer service representatives
1999-2001Hayes, Seay, Mattern & Mattern Inc.Roanoke, VA
F Finance Coordinator
Process supplier invoices and expense reports into Accounts Payable system
Research invoice discrepancies
Provide clerical support for downloading cleared check data from bank and manage outstanding check listing
Assist with identification of any fraudulent activities and/or disbursements
Provide clerical support for month end closing procedure
Assist with cash flow forecasting
Assist auditors in year end verification of outstanding supplier balances
Audit employee expense reports
Review downloads from bank's Corporate Credit Card system
Verify that balances are accurate and input month end closing entries
Test system changes and update work instructions
• e-mail
1495 BONBROOK MILL RD • ROCKY MOUNT, va 24151 • Phone (540) 309-9239
Certifications
Six Sigma / US-VA-Salem
Certification
Green Belt Certified
(2 year Statistics Course including project management)
Notary Republic