JOB DESCRIPTION
Systems & Database Administration Role
Employer: United Christian Broadcasters Limited
Job Title: IT Systems and Database Administrator
Reporting to: Senior Systems Team Leader
Location: United Christian Broadcasters Limited, Stoke-on-Trent
Hours: Full Time, Monday to Friday, hours to be arranged between
8-00am to 6-00pm
Some flexibility will be required, including on-call
General Duties
q Provide a professional point of contact to all service users; both internally and externally, ensuring that work undertaken accurately reflects UCB’s Christian values and ethos
q To support senior management to ensure that industry database and system standards are applied in relation to process, procedure and security.
q To help create systems operating procedures in support of departmental policy.
q To train and support colleagues in systems and database management tasks.
q To advise staff with regard to the technical capabilities of IT and other technical systems or equipment to assist them to achieve particular results
q To train staff members on the safe use of IT hardware as necessary to help improve their job performance.
q To provide 1st, 2nd and 3rd line technical support
Administration
q To help record location of key system objects
q To help maintain a corporate asset register for all IT equipment of a certain value.
q To help maintain patch, fix and upgrade logs including configuration management registers to ensure O/S, database, and application versions are up-to-date.
Monitoring
q To use server utility tools to monitor elements of the system, such as memory, central processing unit (CPU) and program errors generated from a system or software problems
q To monitor business and infrastructure systems and be able to configure, test and apply server monitoring systems to provide proactive monitoring of systems.
q To monitor database performance and optimise as and when necessary.
Provisioning
q To install and configure appropriate operating system and application software on desktop clients, mobile devices and host servers as appropriate.
q To install and configure Microsoft windows operating systems
q To install and configure Microsoft database management systems
q To provide database administration services to existing and new business and infrastructure systems
Maintenance & Support
q To apply system and application patches, fixes or upgrades on a regular basis, and upgrade administrative tools and utilities. Configure or add new services as necessary.
q To upgrade and configure system software that supports applications per project or operational need.
q To maintain operational, configuration, or other procedures.
q To provide periodic performance reporting to support capacity planning.
q To execute ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions etc., as required.
q To provide support for UCB’s application portfolio including critical business systems such as TV, Radio and CRM systems.
q To perform operating system, application database backup and recovery functions.
q To provide assistance and support to other departments that operate and utilise database applications, clients, and servers.
Development
q To be able to develop database and operating system scripts to perform more bespoke administration and application tasks.
q To progress the migration of applications database and web services, to a virtualised environment as part of UCB’s plan for improved service and efficiency.
q To progress the migration of disparate data stores to centralised storage
q To automate the archiving of data to centralised data stores as and when necessary
q To help create systems operating procedures in support of departmental policy.
Security
q To ensure that UCB data held within and outside of UCB’s IT infrastructure including mobile devices is stored safely and securely with the provision of available backup functions.
q To help enforce security procedures in support of UCB’s policies and industry standards
q To help support and improve the security of UCB’s network through the use of manage networks, firewalls, de-militarised zones and proxy services.
q To help enforce security procedures in support of UCB’s policies and industry standards
Knowledge & Skills
q To possess a basic knowledge of systems design
q To possess advanced knowledge of windows server operating systems.
q To monitor database performance and optimise as and when necessary.
q Evaluate an organization's virtualization requirements and plan for server virtualization.
q Install and configure the Hyper-V server role; create virtual machines, create and manage virtual hard disks and work with snapshots.
q Create and configure virtual machine networks in a Hyper-V environment; implement virtual machine movement and Hyper-V Replica
q To support senior management to ensure that industry database and system standards are applied in relation to process, procedures and security.
q To be able to train and support colleagues in systems and database management tasks.
q To be able to work well under minimal supervision and have strong written and oral presentation skills.
q To possess analytical and excellent problem-solving skills
q To be able to manage multiple tasks and prioritize different projects simultaneously.
Person Specification
q The commitment to participate in daily prayer time in order to promote team unity
q Be an Ambassador for Christ and UCB delivering a distinctly Christian service to colleagues and supporters
q Be prepared to witness to the life changing message of Jesus and lead people to Christ as appropriate
q To develop ways of introducing UCBs story in a manner that is relevant and engaging
q High level of confidentiality
q Must enjoy working with people and be able to demonstrate tact and diplomacy with a strong customer focus
q Must be flexible with a positive can do attitude
q The ability to work as part of a team
Dated: Maya 2016
This Job Description does not form part of your Contract of Employment