Supporter Relations Assistant - Job Profile

1. Basic Details
Job Title: Supporter Relations Assistant / Date Profile Updated: May 2011
Department: Central Services / Location: Westminster
Name of Employer: CARE / Current Job Holder: Vacant
2. Reporting Structure
Reports to: Supporter Relations Manager
3. Job
Purpose of Job:
To provide a responsive and administratively efficient service for CARE’s supporters, staff and external contacts, coupled with a first class office administration and reception service.
Key Accountabilities:
1.  Undertaking all aspects of the receipt, batching, checking and banking of donations to CARE from individuals, churches, trusts and organisations by cash, cheque, credit card and charity voucher.
2.  Undertaking all aspects of the thanking procedures for donations including mail-merging of letters and response logging on the database records.
3.  In the absence of Supporter Relations Manager, issuing ad-hoc non-standard letters in response to supporter communications and legacy notifications.
4.  Ensuring that supporter details and contact histories are updated on the CARE database.
5.  Taking responsibility for the opening and accurate logging of the incoming post for the Supporter Relations team.
6.  Receiving and taking responsibility for dealing with incoming telephone calls directing callers to the appropriate department or individual in an appropriate and effective manner.
7.  Receiving visitors to the CARE office, making them welcome & completing the visitors in/out log.
8.  Managing the post & postal equipment:- distributing incoming post and preparing the dispatch of outgoing post and deliveries.
9.  Managing the Reception & General office areas, including monitoring & servicing CARE’s ‘general’ e-mail accounts, meeting room bookings, weekly itinerary log for Romney Street staff, filing and editing & distributing CARE’s daily e-prayer.
10.  Managing the provision of CARE resources to supporters and events and taking occasional physical stock take of CARE literature and checking it against the computer record.
11.  Providing other support, as required, to the Supporter Relations Manager & Database Manager.


Supporter Relations Assistant - Person Specification

Requirements of the job
Knowledge / Essential:
§  Experience of dealing with customers/clients
§  Familiarity with CARE and its ethos
§  Sound knowledge of Microsoft Office applications and standard office computer software
Desirable
§  Experience of working in an office environment
§  Experience of donation processing
Skills / Essential:
§  Excellent communication skills
§  Excellent telephone manner
§  Self-starter with ability to work with minimum supervision
§  Ability to prioritise multiple demands
§  A natural eye for accuracy and detail
Disposition / Essential:
§  Able to work quickly and accurately under pressure
§  Able to grasp and work with a variety of new concepts and ideas
§  Able to keep paper work up to date
§  Able to follow and monitor the use of procedures and take responsibility for correcting errors
§  Inspired by the work of CARE, supportive of and in full agreement with CARE’s Statement of Faith
§  Willingness to take part in and lead spiritual activity such as contribution to Bible study and staff prayers
§  Willingness to help, when necessary, with practical tasks outside the normal duties

Supporter Relations Assistant – Terms and Conditions

Terms and Conditions
Contract Type
Permanent
Hours
35 hours per week
Holidays
Annual leave entitlement for full time staff is 22 working days per calendar year, rising to 25 days after 2 years’ service. In addition you are entitled to all public and bank holidays and, since all CARE offices will be closed between Christmas and New Year, no holiday allocation need be used for that period.
Non-contributory pension scheme
Permanent staff and staff on Fixed Term Contracts longer than 12 months will receive an employer pension contribution worth 10% of their annual salary.
New staff service
6 month probationary period
Salary
£18,000
CARE reserves the right to amend or add to this job description at its discretion. Changes will be discussed with you in person and notification made in writing within 28 days of addition or amendment.
Closing date for applications is: Monday 13th June

CARE reserves the right to amend this job description at its discretion. Changes will be discussed with you in person and notification made in writing within 28 days of amendment.

CARE is a company limited by guarantee registered in England and Wales at 53 Romney Street, London, SW1P 3RF. Company No: 3481417, Charity No: 1066963, Scottish Charity No: SC038911