Support Worker Swansea Tenancy Support

Dear Applicant,

Support Worker – Swansea Tenancy Support

Gofal is a mental health and wellbeing charity providing a range of services to support people who are experiencing or who have experienced mental ill health – something that will affect 1 in 4 of us in our lifetime.

Thank you for your interest in this opportunity within Swansea Tenancy Support Service. Please find enclosed the following:

1) Information on the post

2) Role Expectations, Person Specification and Competency Framework

3) Application Form

4) Equal Opportunities Monitoring Form

The closing date for receipt of your application is 9am Monday 1st September 2014. Please email your application to ensuring it is received by this date and time. Gofal cannot be responsible for any applications received late and any applications that arrive after the deadline will not be considered.

Applications will be considered against the person specification and shortlisted candidates invited to interview. We therefore recommend that you read our guidance notes available on the recruitment page of our website before you complete your application.

We will contact you as soon as possible via telephone or email to inform you of the outcome.

Interviews will be held on 8th/9th August 2014.

Once again, thank you for your interest in the post and we look forward to receiving your application.

Yours sincerely,

Jo Thomas

HR Officer

Support Worker

Swansea Tenancy Support Service

Location:Swansea office base – currently Britannic House, Coed Darcy, Llandarcy, Neath.

[with requirement for travel throughout Gofal areas of operation]

Salary:£15,000 per annum.

Hours:37 hours per week.

Holidays:26 days annual leave plus bank holidays.

Holidays increase by 1 day for each year of service up to a maximum of 30 days.

Pension:Pension in the form of a money purchase pension scheme:

- 4.5% non-contributory employer contribution

- 5.5% paid if employee contributes 1%

- 6.5% paid if employee contributes 2% of more

Subject to change in line with the Government pension auto enrolment requirements.

Other Benefits:Income Protection

Life Assurance

Employee Assistance Programme

Opportunities for flexible working

Training and personal development opportunities

The Service

The current vacancy is within our Swansea Tenancy Support Service providing support on a wide variety of issues to people in their own homes to enable them to manage their own mental health and to maintain their tenancies.

The role will also provide support around debt management, budgeting and claiming benefits, as well as daily living skills, accessing education, training, employment and leisure opportunities and improving physical wellbeing. The aim of the service is to promote recovery and enable independence.

ROLE EXPECTATIONS

Post: Support Worker

Accountable to: Project Co-ordinator

Location:Swansea office base

Date:August 2014

Job Purpose:● To assist in or provide social, emotional and practical support to people with mental health and associated problems

● To work alongside Case Workers, ensuring support plans are properly implemented.

● To comply with and maintain all necessary administrative and report systems

Role Expectations:

Support Work

1.To provide a range of social, emotional and practical support as outlined in support plans.

2.To provide information to and work with Case Workers/line manager in reviewing progress and support plans.

3.To ensure a smooth handover of information on allocation of service user either following initial assessment or as support is drawing to a close.

4.To regularly assist in carrying out and reviewing risk assessments as and when necessary due to the changing needs of the service user.

5.To involve service users in the development, running and evaluation of the service and the support they receive

6.To support service users to access information and advice in order that they are able to make informed choices in matters that affect them.

Team Working

1. To seek advice and support from Project Co-ordinator and Case Workers as necessary in delivery of support
2. To accompany Case Workers on joint visits where need is identified in the support plan or risk assessment.

1. To liaise with other agencies with and on behalf of service users as part of planned support, including participation in joint meetings and case reviews.
2. To discuss issues of changing need or risk with the Case Worker to determine appropriate action.
3. To attend and participate in team meetings

Administrative Requirements

1. To keep accurate notes of all support provided.

2.To ensure all information is kept up to date and accurate.

2.To ensure all relevant information is shared with colleagues.

3.To ensure that IT systems are used effectively and in line with organizational procedures – e.g. – use of e-mail and database systems.

4.To provide all relevant information to head office and external organizations as required.

Organisational Expectations

To carry out all duties in a manner that reflects Gofal’s Aspirations:

1. Work with integrity and dignity
2. Inspire and support people to exceed their expectations
3. Develop a culture that is embracing and respectful of difference
4. Communicate honestly and openly
5. Be an organisation that is ambitious, creative and determined
6. Create environments that are collaborative, supportive and empowering
7. Be respected for our knowledge and expertise.

GOFAL

Person Specification

Post: Support Worker – Swansea Tenancy Support

Applicants for the post of Tenancy Support Worker will be required to demonstrate evidence of competency at level 1; please refer to the Competency Framework below

GOFAL Competencies

Gofal aspires to: Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others

• Maintain appropriate personal boundaries in all interactions with service users, colleagues and external contacts
• Express opinions genuinely and honestly, while being mindful of the impact on others
• Take responsibility for reflecting on own behaviours
• Maintain confidentiality and be trustworthy in relationships with service users and colleagues
• Bring to the attention of line managers, any situations where standards of integrity or dignity are believed to have been breached.
• Make every effort to deliver on commitments made.

Gofal aspires to: Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best

• Role model positive and constructive behaviours to service users and colleagues
• Share knowledge, skills and learning to help others to be at their best.
• Work in a way that supports and promotes the wellbeing of others.
• Participate openly and constructively in team meetings
• Work co-operatively with others, supporting colleagues to deliver their best to service users
• Actively engage in own supervision and appraisal, preparing and participating fully
• Maintain high quality standards in file and record keeping
• Notice and acknowledge great contribution from others

Gofal aspires to: Develop a culture that is embracing and respectful of difference

Level 1: Demonstrate respect of difference in all interaction with others

• Have a reputation for being a great listener
• Demonstrate a commitment to the value of equality and respect for diversity
• Show an awareness of the different needs of people from different backgrounds, cultures and life experiences
• Seek to understand the perspective of service users through genuine interest and questioning
• Demonstrate an open mind with people who may have a different viewpoint.
• Use language which is positive and non-judgmental towards others.

Gofal aspires to: Communicate honestly and openly

Level 1: Communicate in a clear and concise way

• See communication as a two way process, actively seeking out communication, as well as actively listening to the message delivered.
• Use a communication style which is appropriate to the listener
• Use words appropriately, communicating in language which matches the organisation’s values.
• Using observation, be able to judge the listener’s response and adapt communication accordingly.
• Use written and IT based communication to explain key points clearly and effectively, and in appropriate detail.
• Role model honesty and openness in communication with others, using genuine care in the delivery of messages and challenging colleagues to do the same.

Gofal aspires to: Be an organisation that is ambitious, creative and determined

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes.

• Bring energy, passion and excitement into all your work
• Demonstrate dedication and commitment to the team objectives
• Have a commitment to ‘never giving up on a person’, even when they are challenging to you
• Use available time to achieve the best possible outcomes, and be flexible where priorities change
• Stay enthusiastic and remain positive through setbacks
• Work with colleagues and service users to come up with creative solutions
• Face change with a positive and constructive approach
• Ask for help and support where it is needed to ensure own wellbeing
• Use mistakes as a way to learn for the future

Gofal aspires to: Create environments that are collaborative, supportive and empowering

Level 1: Work effectively in partnership with others

• Build strong and constructive relationships with colleagues and service users
• Build and maintain trust with service users and other individuals outside the organisation
• Seek out contacts in other teams within the organisation, to share learning, support and experience
• Be seen as a strong representative of the organisation with external contacts, and actively build networks which can help in delivery of service
• Work positively through difference of opinion to get to the best outcome

Gofal aspires to: Be respected for our knowledge and expertise

Level 1: Regularly discuss own development needs with line manager, and attend training events identified.

• Take responsibility for seeking out knowledge and finding out information to help own learning.
• Take an active part in own development, working with your Line Manager to identify your development needs.
• Attend all training programmes identified, participate fully and discuss the learning with your Line Manager afterwards.
• Reflect on new learning, and how to use it for the best outcome of service users.

Application for the post of: Support Worker – Swansea TSS

Closing date for the receipt of application forms is: ______

This page will be removed from the application form before shortlisting, to enable us to shortlist candidates anonymously. Therefore please avoid using your name, elsewhere on the application.

PERSONAL INFORMATION

REFERENCES

At least one of your references should be a present or most recent employer, tutor, volunteer work supervisor etc. If your most recent employer is not in a similar field but you have worked with a vulnerable client group within the last 5 years then we will also require a reference from this organisation. References will be requested after interview and Gofal reserves the right to contact any previous employer.

Wellbeing

Are you subject to any restrictions which would prevent you from taking employment in the United Kingdom? (Documentary Evidence will be required) YES/NO (please delete as appropriate)

If YES please provide details:

CRIMINAL CONVICTIONS

ADDITIONAL INFORMATION

EDUCATION

(Including secondary, further and vocational education)

OTHER TRAINING ATTENDED

EMPLOYMENT

SUPPORTING STATEMENT

Please use this section to provide your supporting statement which should address the criteria outlined in the person specification. The information provided in this section helps us to determine who to invite for interview. Before completing it you may find it useful to read our Guidance Document for Applicants available on the recruitment section of our website

Please attach additional sheets if required.

Please note that we do not accept CV’s in place of this section.

DRIVING

Do you hold a current driving licence? YES/NO

Do you have your own transport, which you would agree to maintain and insure for work purposes?

YES/NO

WELSH LANGUAGE

Do you speak: Welsh as a 1st language  2nd language  do not speak Welsh 

Thank you for completing the application form, please return by post or e-mail by the stated closing date.

By post:

HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN

Or by e-mail to:

Gofal is striving to ensure equality in its employment policies and as part of this; we are monitoring our recruitment practices. This will help us to identify areas of under-representation in our work force and to assess areas where action is required.

Your co-operation in completing this form would be greatly appreciated. We should stress that any information you give will be strictly confidential to the personnel section.

If you do not wish to answer any question (s) this will not affect your application in any way.

Post Applied For………………………………………… Date……………………….

Where did you see this post advertised…………………………………………..………………

Thank you for your time and co-operation in completing this form.

1. SEX

Are you :-

 Male

 Female

 Prefer not to say

1a. GENDER IDENTITY

Is your gender identity the same as the gender you were assigned at birth?

 Yes

 No

 Prefer not to say

Do you live and work full time in a gender opposite to that assigned at birth?

 Yes

 No

 Prefer not to say

1. AGE

My age is:-……………………….

 Prefer not to say

1. RELATIONSHIP STATUS

Are you:-

 Single

 Married

 Divorced

 Widowed

 Co-habiting

 Civil Union

 Domestic partnership

 Prefer not to say