Support worker
Role profile
Support worker
Role profile
Job title: / Support workerDepartment: / Housing & Support
Reports to: / Team Manager or Team Leader
Location: / Croydon, Kensington and Chelsea
Hours: / 37.5 hours comprising of shifts with a rolling rota.
Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
Early - 7am - 3pm
Mid - 10am - 6pm or 11am to 7pm
Late - 2pm - 10pm
Weekends - 2 weekends off in a 6 week rota
Job description
Overall aim
Supporting and empowering our customers to increase their life skills, self management and confidence to successfully sustain independent living.
This aim will be achieved through the provision of individualised support, tailored to the specific needs of homeless adults and young people. This position will work with high needs drug and alcohol users and requires experience of working with and training in this field.
Key responsibilities
1Service delivery
›Holding a caseload of customers and co-ordinating their support packages.
›Actively promoting customer involvement at all times.
›Working with customers to assess and identify their support needs, agreeing support plans, recording outcomes and reviewing progress towards achieving their goals.
›Establishing supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
›Ensuring customers are supported to achieve independent living through proactive support and building positive links with relevant agencies.
›Liaising with external partners, including accessing appropriate statutory and voluntary services.
›Ensuring fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
›Ensuring customers are supported to raise complaints, comments and suggestions.
2Housing Management
›Ensuring all voids are advertised and lettings made promptly.
›Supporting customers to pay their rent, including providing advice on benefits and debt management.
›Being accessible and responsive at all times to customers’ concerns and requests for information.
›Supporting and advising customers on any matters relating to their occupancy agreements.
›Dealing with breaches of occupancy agreements sensitively and efficiently, in accordance with warnings and appeal procedures
›Responding in a decisive and proactive manner to customer and neighbour disputes.
›Producing and monitoring records including rent, Supporting People monitoring information and CORE reports within required deadlines.
›Reporting repairs and maintenance in accordance with policy and procedure.
›Supporting colleagues to remove items and make rooms ready for new occupants, where required
3Health and Safety
›Ensuring customers have up to date information on Health and Safety, and supporting them to manage their environment.
›Being fully aware of, and working within Health and Safety legislation.
›Carrying out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.
›Undertaking risk assessments for each customer and reviewing them regularly.
4Administration
›Keeping accurate records, including logbooks, service user files, monitoring information etc.
›Providing written reports and information as requested.
›Maintaining clear and concise records of all key working sessions.
›Being aware of, and adhering to, all relevant financial procedures.
›Maintaining personal records on the HR database.
5General
›Ensuring Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
›Attending and fully participating in supervision and appraisals, team meetings and all training provided.
›Engaging with colleagues and management to fully support the effectiveness of the team.
›Working across other locations, and attending training and meetings on other sites, as required.
This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.
Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.
Please turn to the Person Specification on the next page.
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Support worker
Role profile
The experience, qualifications, knowledge and skills required for this role are set out below.For job applicants, they will be tested via the application or at interview, or both, as indicated in the columns on the right.
Please therefore ensure that all the relevant sections are addressed as part of your job application. / Assessed
via Supporting Statement / Assessed via Interview Process
Experience & qualifications / ›Experience of supporting vulnerable people to achieve independent living. / /
Knowledge / ›An understanding of the reasons why people become homeless and the needs and challenges they face. / /
›Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits. /
Skills and Abilities / ›Ability to take on a caseload with responsibility for key working a group of customers, co-ordinating support packages, and proactively ensuring all necessary tasks and activities are completed. / /
›Ability to document clear records and to evidence outcomes achieved with customers. /
›Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback. / /
›Ability to manage time and multiple priorities effectively. /
›Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English. / /
›Computer literate, and competent in the use of Microsoft Office applications. /
Personal specification
Support Worker
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