Summary of My Aged Care System Changes19 October 2015

This summary document is intended to assist service providers and assessors to understand the changes that were made to My Aged Care on 17 October 2015. The
My Aged Care quick reference and user guides will be updated to include this information in December.

Changes to My Aged Care will improve the flow of clients through My Aged Care and increase the useability of the system. The changes also respond to some of the feedback that service providers and assessors have provided about the operation of
My Aged Care since 1 July 2015.

The My Aged Care system changes that came into effect on 17 October 2015 are listed in the table below.

Improving My Aged Care provider and assessor portal usability
What? / Why?
Ability to remove inactive outlets / In response to feedback from service providers and assessment organisations, inactive outlets can now be removed.
From the ‘View outlet’ page, select ‘Remove Outlet’.
Please note if you want to create an outlet with the same name as one you have removed, you will need to call the My Aged Care provider and assessor helpline (1800 836 799).

Additional information about how to use the ‘request to change organisation details’ feature / Additional instructions are now provided in the portals about when to use the ‘request to change organisation details’ feature. This change will help ensure that your requests can be dealt with in an efficient manner.

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Improving referrals for services
What? / Why?
Ability to refer people with existing approvals for services / Feedback identified an issue where referrals could not be sent from My Aged Care to Home Care Package or Residential Care providers for people with existing approvals for care. A change has been made to resolve this issue, enabling referrals from My Aged Care to Home Care Package and Residential Care providers in these situations.
Improved accuracy of service referrals / Feedback from service providers identified that searches for services in certain geographic areas were not returning accurate search results. A range of changes have been made to the way funding regions are identified in the system to ensure that referrals are sent to assessors and providers within the correct region.
Improving email notifications
What? / Why?
Additional notification email sent to providers and assessors / As a reminder for providers and assessors to action referrals in a timely manner, service providers and assessors will now be sent a notification within the portal and to the outlet email address if a referral has not been actioned (accepted or rejected) after five days.
The referrer (the contact centre or assessor) will also receive a notification within the portal and to the outlet email address to inform them that no action has been taken. The referrer may contact the assessor or service provider to follow up these referrals.

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Improving the assessment process – for the RAS and ACATs
What? / Why?
Improvements to the printed version of the NSAF Report and Support Plan. / Supplementary Assessment Tool scores will be available in the printed National Screening and Assessment Form (NSAF).
The way the support plan prints out has also been improved. For example, if non-mandatory fields are not filled in, they will not display on the printed plan.
Improvements to the assessor portal to better support the delegate process / Feedback from participants in the Early Implementation Region in Victoria has led to the following changes:
  • Delegates can now see all relevant assessment information in one place before assigning the decision (shown in the screenshot below)

  • Delegates can now approve multiple care types simultaneously
  • Delegates can now approve the recommended care types that they have assessed themselves
  • Delegates can now navigate to the client’s most recent assessment from all screens (shown in screenshot below).

Additional free text box added, to enable assessors to record a summary of the assessment / An additional free text box has been added to the ‘Identified needs’ tab on the ‘Support plan and services’ page to enable assessors to summarise the assessment and reasons behind recommendations for other assessors and delegates.
Assessors will need to select ‘edit’ next to ‘Assessment summary’ to display the free text box. This information will be displayed in the ‘Identified needs’ tab on the ‘Support plan and services’ page for delegates.
Ability to easily change between an assessor and delegate in the portal / People who perform both an assessor and delegate role in the assessor portal will now be able to use a feature in the top right hand corner of their homepage to change the role they are currently performing.

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Improvements to themyAssessor app / Changes to the myAssessor app have been made to enable assessors to download client referrals that do not contain screening information onto the myAssessor app.

Further information

The next system release is scheduled for December 2015.This release will focus on targeting improvements to assessment processes and to the service finders on the
My Aged Care website. The changes planned will continue to improve the useability of the system.

The Department will publish another summary of changes and an updated set of quick reference and user guides in December 2015.

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