Suite 2, Elmhurst, 98-106 High Road South Woodford, E18 2QS
T: 0845 456 8775
F: 0845 456 8776
Email:
Welcome Pack & House Rules for Leaseholders & Tenants of the Axis Mercury Gardens Romford Essex
Introduction and Welcome
We are delighted to welcome you as a leaseholder or tenant of The Axis. In the welcome pack we hope to introduce you to the development and answer some of the most common questions you may have. You may find it useful to keep this guide as a reference tool, and you can also find a copy on the client portal on Visions website and the ARA website
We hope that you will enjoy a happy time living here and if you have any queries or concerns please don’t hesitate to contact me.
Roisin Mahoney
Property Manager
- About your Development
The Axis consists of 229 apartments, gym,concierge, reception office and communal post box area. There are 8 blocks within the development they are: Maxim Tower, Exon, Lexicon, Axiom, Zetex, and Index. (Holly Court is a housing association and consists of 40 units)
The residents have formed a recognised residents association called the Axis Residents Association. If you would like to keep up to date with the association and what is going on at the Axis there is a web site and if you would like to become a member please email .
All members of the board own flats in the block and carry out their duties voluntarily in the interests of everyone. The board meet regularly and communicate with the management company. The board of directors are:
Ian Dowens Apartment 121 Axiom (Chairperson)
Allyson Woodward Apartment 187 Index
Robin Woodward Apartment 187 Index (Secretary)
Ian Chatters Apartment 13 Maxim Tower (Vice Chairperson)
David Crawt Apartment 17 Maxim Tower
Gavin Neil Apartment 173 Index
Sharon Mitchell Apartment 101 Lexicon
Antony Medford Apartment 10 Maxim Tower
Paul Sullivan Apartment 76 Exon
- Our Managing Agent
The managingagents are Vision Property & Estate Management who wasappointed in December 2013. Vision was chosen as they are local to the development and will provide leaseholders with a unique service which offers the leaseholder a transparent and quality service. All leaseholders have access to their website client log on area to view all up to date information pertaining to their block and have access to invoices and statements. If you need to contact Vision on any account or maintenance issues our property manager is Roisin Mahoney and her details are:
Vision PEM UK Ltd, Suite 2 Elmhurst, 98-106 High Road, London, E18 2QS
Email: Tel: 08454568775 website
Roisin also has a property assistantJacqueline Allen and her contact details are:
Email:
- Familiarising Yourself with the Development and estate regulations in accordance with your lease
a)Communal Areas
The estate service costs will be responsible for maintaining and keeping the communal areas neat and tidy. We do ask each resident to not throw litter. We also ask that you do not leave any personal items in the communal hallways or walk ways, any items found on the premises will be removed at the owners cost. We do ask that each resident enjoys all communal spaces however respects noise levels and helps to keep the development to a high standard.
b)Rubbish.
Each block has a designated bin room. Please put rubbish inbin bagsand put inside the bins provided. Please do not over load the bins and if the bins are full please go to the next bin that is not full to capacity. (If recycle bins are full use normal bin)
Please do not leave bulk rubbish. If you do have bulk items please call the local council to arrange for pick up their details can be found on their web page:
charges advertised are :
1 to 10 points / £21.50 (£16 concessionary rate)11 to 20 points / £42.50 (£32 concessionary rate)
21 to 30 points / £63.50 (£48 concessionary rate)
The contact telephone number to call to arrange is: Call StreetCare Contact Centre on 01708 432563 - you can make a debit card payment over the phone.
We do have CCTV monitoring the bin rooms and any bulk items left that has to be removed the identified residents will be liable to pay for any cost incurred for dumping. (£25.00 ++++)
c)Parking
There are 82 private car parking spaces allocated to owners. Cars can enter via a CCTV monitored controlled gate to the rear of the development and operates with a key fob. According to the lease no parked motor vehicle shall exceed 3 tonnes in gross laden weight. There is parking for motor cycles beside bay 18. (respect neighbours do not rev engine unnessicarily)
The parking areas are controlled by PCM and each owner who has a designated parking bay will have a parking permit that must be displayed at all times.
Any car that is parked without permissionat the development and not in a designated parking bay will be issued with a parking ticket. If you continue to park without permission we will log your registration of your vehicle and you will not be allowed to enter via the rear gates.
Please do not park or block any emergency access / exit routes. If you do you will be towed at your cost.
Do not sound your horn if someone parked in your bay this will cause annoyance to ALL residents contact PCM 01604 625631, YOU WILL HAVE TO PARK OFFSITE. To prevent this from happening install a pole.
If you are having contractors coming onsite please give notice to site manager/ concierge at least two days’ notice, we have very limited parking and may have company contractors already booked in, if no space available your contractor may have to park offsite in the Town Hall or Asda.
We allow drop off / pick up equipment.
Residents who do not have a parking bay, management allows drop off/ pick up if exceeding 10 minutes will issue penalty ticket
Please note emergency access maybe needed at any time, Fire / Ambulance / Police
d)Television reception.
The Axis development does have a communal television reception system. No aerials, satellite dishes or any similar telecommunication transmission or reception apparatusallowed to be installed to the exterior of the building, (including balcony area) this is a breach of your lease and will result in legal action and will be removed if installed at your cost.
e)Noise disturbances and neighbour disputes
We want your block to be peaceful environment, and therefore we ask all residents to be considerate with regards to the amount of noise made inside your flat. Please be particularly conscious of the volume of your television, how loud you play music and at what times. If you need to do work to your flat, either because you intend to alter or make repairs, pleasecontacts the managing agent in advance to arrange access. Working hours should be between 9.00am to 6.00pm Monday to Saturday and no works should take place on a Sunday.
No piano, loud speaker systems or other electronic mechanical musical or other instruments. Any complaints will be logged on file and formal warnings will be sent to the resident and owner.
f)Cleaning
Although we employ cleaners to look after the communal areas of the building we ask all residents to keep communal areas as clean as possible.
g)Pest control
Please report to the managing agent if you have a pest problem. High density living means that pests may not be an isolated occurrence and can spread quickly. We do not want a single occurrence to become and infestation.
h)Smoking
We operate a strict no-smoking or vaping policy in the common parts of the block. If you, your visitors or contractors smoke, please only do inside of your flat (taking care that smoke does not escape into the corridors) or outside the building (please make sure you are well away from ground floor windows)please do not put out your cigarettes on the ground, please dispose of in ashtray.
i)Pets
Apart from guide dogs, no pets are allowed without prior written consent of the manager. Please note that consent can be revoked by the manager if the pet does become a nuisance. To not have permission is a breach of your lease and you will be asked to remove the pet. If you do have permission to have a pet please clean up after them and they are not allowed to roam free around the development. Dogs must be on a lead at all times.
TENNANTS ARE NOT ALLOWED TO HAVE PETS / UNDER THE TERMS OF OUR LEASE!
- Common questions about your lease
a)Subletting – you cannot sublet the property without prior written consent of the manager or its agents. Please provide the managing agent the name and contact details of your tenant please give them the house rule pack so they are aware of house rules.
b)Service charges. All flat owners pay a half yearly sum in advance towards the maintenance of the building. You will be sent an invoice from the managing agent informing you how much you need to pay and a budget showing you what you are paying for. Late payment may be met with legal action and you can incur further legal fees if you fail to pay.
- What to do in the event of a fire?
Your property has a stay put policy, if a fire breaks out in your home:
-Leave the room where the fire is straight away, and then close the door.
-Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
-Call the fire service.
The building is designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere. You must leave immediately if smoke or heat affects your home, or if you are told to by the fire service.
- Security in the building
We ask all residents to help maintain the security in the block by being vigilant at all times. Do not leave communal access doors open or unlocked. Do not let anyone into the block who you do not know. Report any suspicious people loitering in or around the block to the managing agent immediately or to the local community police and concierge.
We do hope this has been a helpful guide and if you have any further queries please do not hesitate to ask.
- Register / Post / Keys
We need all residents who live in the development to complete a registration form.
Post box rea is at reception, if you wish concierge to accept parcels on your behalf, you will be required to complete a parcel form. Concierge will not accept any Food / Large / Heavy Parcels we do not have space or a temperature controlled area for these items.
If you wish to leave keys at reception you will be required to complete a key form (If having keys collected by someone else clearly write who the recipient person is.
Residents Renting Complaints/Procedures
If you are a tenant any issues relating to the apartment (internal Demise) please contact you’re letting agent or landlord immediately. If this occurs outside working hours, then please call the landlord or the out of office hours’ emergency line for the agent.
Please note that any issues within the internal demise of the flat, is not the responsibility of the concierge or Vision.
If you have a complaint regarding the development contact your landlord or agent and they will contact Vision Management Direct.
As a tenant you should have a copy of The Axis “Welcome Pack” if not go to and you will see a hyper link click on house rules.
The concierge and other useful numbers are on the phone page.
Landlords Complaint Procedures
In ALL issues regarding your apartment, your property is your responsibility and if an issue occurs it is your responsibility to make good or have professional repairs carried out. You must meet all Health and Safety requirements that are required to let out your flat. We also ask that you maintain your flat internally in a good state of repair and inspect all internal pipe work frequently to avoid any leaks from one flat into another. If there is a problem that could affect other apartments, please contact the flat owner and if you cannot get in connect with them contact Vision on 08454568775, and they will attempt to contact the owner for you. This is not a concierge matter to deal with.
If you have a complaint regarding the development, please contact the site manager or concierge and they will give you an “incident report form” (complaint form) to complete and a copy will be sent to Vision if site manager cannot resolve.
If a complaint occurs outside management hours contact concierge who will give you an “incident report form” and site manager will attempt to resolve when starting next shift, If not, will forward to Vision for them to resolve. You should have a copy of The Axis “Welcome Pack” if not go to and you will see a hyper link click on house rules.
The concierge and other useful numbers are on the phone page.
In cases of an EMERGENCY please contact concierge who will then contact Vision, if Anti-social behaviour phone 101. If you hear an alarm outside of The Development and are concerned, contact fire brigade or contact Site manager for him to investigate, if outside site managers hours if you are concerned that an alarm has gone off example, Asda or The Mall contact concierge as The Mall have been instructed to contact concierge when an alarm has gone off. The concierge will not leave the site, will check on their next patrol and contact resident via intercom
If an incident occurs that requires CCTV footage recovery, please contact Vision management, making sure (Time, Date and Area where the incident took place are correct).
*Vision has an out of hour’s emergency service, leave message on answer phone 08454568775*
*Site managers hours Monday – Thursday 9am – 3pm*
Holly Court Residents
In ALL cases contact Swan Housing
Holly Court residents should only access the bin room between Holly Court and Index; they have been issued a welcome pack by Swan Housing.
Residents from Holly Court should not be using main entrance or walk way area.
Residents from Holly Court should not be using vehicles on The Development unless renting a parking bay (if so must display a valid permit).
No Holly Court contractors are permitted onsite unless they have been given permission by Vision Management.
Vision Property & Estate Management UK Ltd
Registered in England & Wales
Registered office: Suite 2 Elmhurst, 98-106 High Road, London, E18 2QS
Company no: 07057049