STUDENT SUPPORT SERVICES
Assessment Report
Please complete and email electronic version to Amanda Phillips at
Division / School / Student AffairsDiscipline or Program/Service / Special Programs, Disabled Student Programs and Services
Course Title (if applicable) / Job Interview Skills
Course Number (if applicable) / DSPS 045C
Assessment Leader(s) / Don O’Loghlin
Assess Sem/Yr / Spring 2011
Analyze, Report and Discuss Sem/Yr / Fall 2011
Dialogue and Implement Changes Sem/Yr / Fall 2011
Next Assessment Sem/Yr / Spring 2013
1a) Student Service/ Learning Outcome(s)
SSOs/SLOs / Students will identify, practice and display competitive job interview skills.
1b) Program Outcome(s) (POs) aligned with course outcome. Select one or more from PO list below. / 1. Self-evaluate knowledge, skills, and abilities.
2. Demonstrate an understanding of ethical issues to make sound judgments and decisions.
1c) Institutional Outcome(s) (IOs) aligned with course or program outcome. / 1. Personal and Professional Development
3. Self-evaluate knowledge, skills, and abilities.
4. Develop realistic goals.
5. Display habits of intellectual exploration, personal responsibility, and physical well being.
6. Demonstrate an understanding of ethical issues to make sound judgments and decisions.
7. Value diverse cultures and populations.
8. Value the feedback of others.
2) Identify Assessment Tool(s) to implement / Students will participate in a video- taped mock interview completed with an human resource professional. Each student will be rated on three categories of interview skills.
3a) Expected level of achievement
(Refer to rubric)
3b) Actual results
/ 80 % of students who complete the assessment of the mock interview will be scored on the rubric as performing at a Satisfactory or better level on the combined three skill areas listed on the rubric.
100% of the students completing the assessment were assessed as having Satisfactorily completed the assessment. Of these 80% scored at an Excellent level and 20% scored at a Good level.
4) Explain how collected data was analyzed and evaluated. / During the mock interviews each of the ten students was recorded by use of a digital camera by the instructor. Each of the individual interviews were then reviewed by the instructor and evaluated using the rubric according to three expected outcomes: 1. Student states skills and responds appropriately to questions during an interview. 2. Student is appropriately dressed and groomed, maintains appropriate eye contact and displays other appropriate nonverbal behavior. 3. Student asks appropriate questions about the job and employer and ends interview in a positive manner.
5) Identify gaps between expected and actual results. / During the mock interviews the students all exceeded the expected Satisfactory level of performance by scoring as Good or Excellent. This likely was the result of increased practice in and out of class as well as this class coming together as a group more than some past classes.
6) Document results and outline needed changes. / 100% of the students completing the assessment of their video taped mock interviews were assessed at a Good to Excellent . This is an improvement from the previous assessed class where students scored 83% at a Satisfactory Level and 17% Poor. The teaching strategy implemented was to conduct a previous mock interview with each student with the instructor during the class prior to the actual mock interview. These were conducted in class and each student was rated by the class and time for feedback was also give. It appears that as the students have more practice in completing job interviews they are less nervous and perform at a higher level. The class coming together as a source of feedback may also have had a greater impact on motivating the students to practice more before their video taped interview.
PROGRAM OUTCOMES (POs) – STUDENT SUPPORT SERVICES (corresponds to 1b above):
1. Personal Development and Responsibility
Students utilizing this program/service will demonstrate an ability to:
1.1. Display habits of intellectual exploration, personal responsibility, and physical well being.
1.2. Develop individual responsibility, personal integrity, and respect for diverse people and cultures.
1.3. Value and accept people with different cultural and linguistic backgrounds and abilities.
1.4. Understand ethical issues to make sound judgments and decisions.
2. Self-Awareness, Self-Understanding, and Self-Advocacy
Students utilizing this program/service will demonstrate ability to:
2.1 Evaluate their knowledge, skills, and abilities.
2.2 Display three components of an effective self-advocate:
2.2.1 self knowledge.
2.2.2 define their own needs.
2.2.3 the ability to get what they need.
2.3 Develop realistic goals.
2.4 Appreciate the value of feedback.
2.5 Adapt to challenging situations.
2.6 Recognize that knowledge is the key to self-advocacy.
2.7 Teach the people around them.
3. Self-Sufficiency and Independent Learning
Students utilizing this program/service will demonstrate an ability to:
3.1 Identify and utilize services, programs, and resources to become life-long learners including, but not limited to:
3.1.1 Study/Learning Labs
3.1.2 Supplemental Instruction
3.1.3 Computer-aided tutorials/instruction
3.1.4 Learning Communities
3.1.5 Student Development Courses
3.1.6 Tutorial Assistance
3.1.7 Counseling Services
3.1.8 Special Programs for Student Success
3.1.9 Admissions and Records
3.1.10 Business Services
3.1.11 Financial Aid
3.1.12 Scholarship information
3.1.13 Career/Transfer Center Resources
INSTITUTIONAL OUTCOMES (IOs) (corresponds to 1c above):
1. Personal and Professional Development
9. Self-evaluate knowledge, skills, and abilities.
10. Develop realistic goals.
11. Display habits of intellectual exploration, personal responsibility, and physical well being.
12. Demonstrate an understanding of ethical issues to make sound judgments and decisions.
13. Value diverse cultures and populations.
14. Value the feedback of others.
2. Scientific Inquiry
1. Identify components of the scientific method.
2. Collect and analyze data. Skills of data collection include an understanding of the notion of hypothesis testing and specific methods of inquiry such as experimentation and systematic observation.
3. Predict outcomes utilizing scientific inquiry: using evidence and assertions determine which conclusions logically follow from a body of quantitative and qualitative data.
4. Analyze quantitative and qualitative information to make decisions, judgments, and pose questions.
5. Recognize the utility of the scientific method and its application to real life situations and natural phenomena.
3.Aesthetics
1. Apply and relate theories of aesthetics to everyday life.
2. Utilize the creative process to explain universal values such as beauty and truth.
3. Apply imagination to artistic expression.
4. Value appearance in terms of how pleasing it is in movement, form, and function.
4.Critical Thinking and Communication
1. Apply principles of logic to problem solve and reason with a fair and open mind.
2. Compose and present structured texts in a variety of oral and written forms according to purpose, audience, and occasion with implementation of thesis, supporting details and idea development.
3. Apply standard conventions in grammar, mechanics, usage and punctuation.
4. Appreciate diversity as it is expressed in multiple disciplines and across various cultures through reading, speaking and writing.
5. Conduct research, gather and evaluate appropriate information, organize evidence into oral and written presentation, using proper MLA, APA, and other discipline-specific formats to cite sources.
6. Summarize, analyze, and interpret oral and written texts, with the ability to identify assumptions and differentiate fact from opinion.
7. Utilizing various communication modalities, display creative expression, original thinking, and symbolic discourse.
5.Global Citizenship
5a.Scientific & Technological Literacy
1. Synthesize, interpret, and infer, utilizing information, data, and experience to solve problems, innovate, and explore solutions.
2. Utilize quantitative expression in a variety of contexts. These would include units of measurement, visual representations, and scales and distributions.
3. Produce oral and written information in various modes and media, using technology such as computers, the Internet, and library databases.
5b.Ethical Behavior
1. Integrate universally accepted values such as honesty, responsibility, respect, fairness, courage and compassion into judgments and decision-making.
2. Apply ethical reasoning to contemporary issues and moral dilemmas.
3. Appreciate the complexity of global relationships between self and others, as well as self and the environment.
4. Exhibit respect for self and others.
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