2007-08
Student Affairs (SA)
DIVISIONPLAN
PREFACE
Tri-CountyTechnicalCollege’s mission, vision, values and its priorities for 2005-2008 are as follows:
MISSION:
Tri-CountyTechnicalCollege is a public, two-year community college dedicated to serving as a catalyst for the economic and lifelong development of the citizens of Anderson, Oconee, and Pickens counties through outstanding programs and unparalleled service. An open admissions institution with primary focus on teaching and learning, the College serves approximately 6,000 to 7,000 students through both on-campus and distance learning courses. The College grants certificates, diplomas, and associate degrees in technical, career, and transfer programs. The College also offers certificates in continuing education programs.
VISION:
Tri-CountyTechnicalCollege will be the role model for community college education through dedication to high standards, a nurturing environment, community alliances, and innovative leadership.
VALUES:
Integrity: Respect for the dignity, equality, and potential of self and others in personal and professional
Interactions
Responsibility: Accountability in personal, professional, community, and fiscal affairs
Accessibility: Equal opportunity to advance professionally and personally in a clean, safe, stimulating,
and aesthetically pleasing environment
Collaboration: Partnerships among students, faculty, staff, and community to promote open and
effective communication, decision-making, and implementation of ideas and processes
Learning: Facilitation of intellectual and technical growth through commitment to continuous
improvement and innovation
PRIORITIES:
Enhance Opportunities for Student Success
Promote a Collegial and Diverse Environment*
Promote Professional Development and Personal Enrichment of Employees*
PromoteEconomic and Community Development*
Optimize Use of Resources*
Improve the Physical Environment
Expand Educational Opportunities
*Priorities modified or added for 2006-07 and 2007-08
2007-08STRATEGICPLANNING
STUDENT AFFAIRS (SA) DIVISIONPLAN
Dan A. Holland, Vice President for Student Affairs
Table of Contents
SECTION I: COLLEGE STRATEGIC PLAN – Division-related Activities
CSP Priority 1: Enhance Opportunities for Student Success...... Page 4
CSP Priority 2: Promote a Collegial and Diverse Environment...... Page 5
CSP Priority 3: Promote Professional Development and Personal Enrichment of Employees...... Page 6
CSP Priority 4: Promote Economic and Community Development...... Page 7
CSP Priority 5: Optimize Use of Resources...... Page 8
CSP Priority 6: Improve the Physical Environment ...... Page 9
CSP Priority 7: Expand Educational Opportunities ...... Page 9
SECTION II: DIVISION SPECIFIC Priorities, Initiatives, and Activities
SA Priority 1: (Not Specified)...... Page 10
SA Priority 2: (Not Specified)...... Page 11
SA Priority 3: Enhance Opportunities for Seamless Transitions into the College...... Page 12
SA Priority 4: Enhance/Improve Customer Service...... Page 12
SA Priority 5: (Not Specified)...... Page 13
SECTION I: COLLEGE STRATEGIC PLAN – Division-related Activities
CSP Priority 1: Enhance Opportunities for Student Success
1AStudent Learning Initiative: Establish the essential foundation elements for becoming a LearningCollege.
Activities:
1A.1 Implement the first phase of the Learning Excellence Initiative. (VPAA) N/A for 2007-2008 (SA Division)
1A.2 Establish the Institutional Effectiveness Committee and appropriate work mechanisms to support LearningCollege principles. (VPs)
N/A for 2007-2008 (SA Division)
1A.3 Continue and expand communications with the campus community regarding LearningCollege initiatives and accomplishments.
1A.3.1 Send teams of faculty and staff to at least one key learning conference; present summaries of experience during Coffee Talks or other
college-wide forums. (VPs) N/A for 2007-2008 (SA Division)
1A.4 Establish mechanisms to more specifically tie a “Culture of Evidence” approach to student learning outcomes. (Executive Staff)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
1A.4.1 / Implement enrollment and retention service teams comprised of a representative from Admissions and Financial Aid. / Vice President for Student Affairs / Spring 2008
1A.4.2 / Obtain feedback from student organization leaders regarding learning outcomes related to funded activities. / Dean of Student Development / Ongoing / P
Comments****:
*Type = [D]evelopment (new) or [P]rocess Improvement (result of outcomes assessment) or [B]oth
**Funding = Amount of institutional funding required beyond current budget allotments
***Results = Measurable outcome (information provided at the end of the planning period)
****Comments = Additional information regarding outcomes or conditions affecting outcomes. (Information provided at the end of the planning period.)
1B Student Retention Initiative: Improve the programming and services that impact student retention.
Activities:
1B.1 Conduct a study of student perception regarding the “Tri-CountyTechnicalCollege student experience” (students enrolled full-time in day classes on the Pendleton Campus) and identify gaps in relation to the model designed by the Student Experience Task Force in 2007. (VPSA)
N/A for 2007-2008 (SA Division)
1B.2 Complete an analysis of changes needed in order to support an effective transition to mandatory placement process. (VPAA, VPSA)
N/A for 2007-2008 (SA Division)
1B.3 Review and improve the “admitted-to-advised-to-registered” process for new and/or continuing students. (VPAA, VPBA, VPSA, VPIA)
1B.3.1 Improve student ratings on the Noel-Levitz Student Satisfaction Survey for item 63 (“I seldom get the ‘run-around’ when seeking information
on this campus”) from a gap score of 1.14 in 2006 to a gap of .55 or less in 2007-2008 through an increase in student satisfaction ratings.
(Executive Staff)
Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
1B.3.1.a / Review and revise the specific admit-to-registered process for dually enrolled students; develop related procedures / Director of Collaboration,
Director of Admissions,
Registrar,
Director of Financial Aid / June 30 / P / None
Comments****:
1B.4 Improve student retention of first-time postsecondary students for Fall 2007 to Fall 2008 from baseline of 47.7 percent (fall 2004 to fall 2005 graduated or retained) to 53 percent. (VPs)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
1B.4.1 / Retain Student Support Services (SSS) program participants not graduating or transferring from one year to the next. / Director of TRiO and SSS Program Coordinator / June 30, 2008 / P
1B.4.2 / In relation to the student experience project, conduct interviews with full-time day student representatives (at least 3) from each Division and compile/analyze results. / Dean of Student Dev. / May 2008. / D / 1,000.00
Comments****:
CSP Priority 2: Promote a Collegial and Diverse Environment
2AOrganizational Culture Initiative: Foster an organizational culture that encourages open and full participation of all employees and students in the life of the College.
Activities:
2A.1 Use results of organizational culture survey administered in April 2007 to identify two strategies for improvement and begin implementation of those strategies. (Executive Staff) N/A for 2007-2008 (SA Division)
2A.2 Publish an Employee Handbook. (VPBA) N/A for 2007-2008 (SA Division)
2B Diversity Initiative: Increase diversity of the campus community.
Activities:
2B.1 Develop a diversity recruitment plan.
2B.1.1 Analyze strengths/weaknesses of current marketing and outreach initiatives. (VPBA, VPSA, VPIA, VPED)
N/A for 2007-2008 (SA Division)
2B.1.2 Identify data/reports available to analyze minority recruitment and hiring processes; identify benchmarks for minority recruitment and hiring.
(VPBA) N/A for 2007-2008 (SA Division)
2B.2 Research ‘best practices” in promoting diversity on college campuses; identify strategies appropriate to Tri-County’s needs. (VPAA, VPBA, VPSA, VPIA) N/A for 2007-2008 (SA Division)
2B.3 Achieve 100% participation of full-time employees in the National Coalition Building Institute (NCBI) training and implement procedures in each institutional division to ensure that new full-time employees also complete NCBI training. (Executive Stafff) N/A for 2007-2008 (SA Division)
CSP Priority 3: Promote Professional Development and Personal Enrichment of Employees
3A Professional Development Initiative: Provide mechanisms to build awareness, develop skills, and expand perspectives of employees through professional development.
Activities:
3A.1 Document and publish procedures for a coordinated system to promote and offer professional development activities that support the College mission, vision, values, and priorities. (VPAA, VPBA) N/A for 2007-2008 (SA Division)
3A.2 Provide appropriate support for professional development. (Executive Staff)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
3A.2.1 / Case Managers will attend two professional conferences. / Director of WIA / December 2008
Comments****:
3B Personal Enrichment Initiative: Encourage employee participation in personal enrichment experiences.
Activities:
3B.1 Define processes and conditions needed to support employee participation in personal enrichment experiences. (Executive Staff)
N/A for 2007-2008 (SA Division)
3B.2 Increase employee participation in personal enrichment experiences. (Executive Staff) N/A for 2007-2008 (SA Division)
CSP Priority 4: Promote Economic and Community Development
4A Collaborations Initiative: Increase mutually beneficial collaborations between the College and the community and between the College and other institutions of higher education.
Activities:
4A.1 Enhance current collaborative projects with the Town of Pendleton and/or initiate a similar outreach project with another community within the service area. (VPs)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
4A.1.1 / Insure that VPED is aware of WIA programs and offerings, and that the VPED utilizes this knowledge in his interactions with potential business and development opportunities. / Director of WIA / December 2008
4A.1.2 / Convene TRiO Advisory Committee to aid in supporting program initiatives. / Director of TRiO / June 30, 2008 / P
Comments****:
4A.2 Review and refine procedures associated with the Bridge to Clemson program. (VPAA, VPBA, VPSA)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
4A.2.1 / Review the intake process for Bridge to Clemson program and refine as necessary / Director of Collaboration / May 2008 / P / None
4A.2.2 / Review the orientation process and refine as necessary / Director of Collaboration,
Academic Liaison for Bridge to Clemson / May 2008 / P / None
4A.2.3 / Investigate the need for and feasibility of creating a Bridge to Clemson office / Academic Liaison for Bridge to Clemson, Director of Collaboration / May 2008 / D / None
Comments****:
4A.3 Develop at least two new 2+2 articulation agreements with ClemsonUniversity and/or other senior colleges. (VPAA, VPBA, VPSA)
N/A for 2007-2008 (SA Division)
4B College Image Initiative: Define the desired image of the College and implement programs and activities to achieve the desired image.
Activities:
4B.1 Develop and implement a brand communication strategy. (VPs) N/A for 2007-2008 (SA Division)
4B.2 Coordinate the design and roll-out strategy for the new mascot with the defined College image and brand communication strategy. (VPIA, VPSA)
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New
Funding Required** / Results***
4B.2.1 / Develop and implement mascot roll-out plan. / Dean of Student Development / Dec. 2007 / P / 500.00
Comments****:
4C Economic Development Initiative: Initiate economic development programs and partnerships in the service area.
Activities:
4C.1 Develop a comprehensive plan to launch a Center for Entrepreneurship & Economic Development to be located in the Easley area. (VPED)
N/A for 2007-2008 (SA Division)
4C.2 Obtain funding for the creation of the Center for Entrepreneurship & Economic Development. (VPED) N/A for 2007-2008 (SA Division)
4C.3 Initiate and facilitate a forum to discuss community and rural economic development in the three-county area. (VPED)
N/A for 2007-2008 (SA Division)
CSP Priority 5: Optimize Use of Resources
5A Initiative: Enhance processes to optimize use of fiscal and human resources.
Activities:
5A.1 Review outcomes of Cost Savings program; identify and implement process improvements and communicate new procedures to the campus community. (Executive Staff) N/A for 2007-2008 (SA Division)
5A.2 Establish a minimum of two channels in the new College portal that provide essential information regarding campus resources and promote use of those resources in an efficient and timely manner. (Executive Staff) N/A for 2007-2008 (SA Division)
5A.3 Establish target goals and timeframe to attain better regional competitive alignment of salaries for faculty and staff. (Executive Staff)
N/A for 2007-2008 (SA Division)
5A.4 Complete final phases of improved business practices to achieve a break-even point for Continuing Education programs. (VPAA, VPBA)
N/A for 2007-2008 (SA Division)
5A.5 Promote sustainability in renovation and building projects to reduce environmental impact and enhance cost savings over time. (VPBA)
N/A for 2007-2008 (SA Division)
CSP Priority 6: Improve the Physical Environment
6A Physical Environment Initiative: Provide a physical environment that enhances student learning and employee satisfaction.
Activities:
6A.1 Develop an integrated instructional and facilities plan as the foundation for the new College Master Plan. (VPs) N/A for 2007-2008 (SA Division)
6A.2 Solicit campus-wide input to the preliminary findings of the Student Life Center Committee as published in 2005; refine early recommendations for the design plan. (VPBA) N/A for 2007-2008 (SA Division)
6A.3 Implement a new portal system that supports the information needs of the College community. (VPBA) N/A for 2007-2008 (SA Division)
6A.4 Publish a revised Campus Safety and Security Manual; implement a comprehensive communication/awareness and training program for employees. (VPBA) N/A for 2007-2008 (SA Division)
CSP Priority 7: Expand Educational Opportunities
7A Educational Opportunities Initiative: Expand educational opportunities that effectively meet the economic and personal goals of all segments of the service area.
Activities:
7A.1 Increase the number of credit students who benefit from Tri-County’s learning environment to 5200 for fall 2008 or 9.4% over the fall 2006 baseline of 4,753 students. (Executive Staff) N/A for 2007-2008 (SA Division)
7A.2 Establish credit programs that are unique to the Anderson Campus. (VPAA) N/A for 2007-2008 (SA Division)
7A.3 Increase the number of students enrolled in credit programs at the Anderson Campus to 400 for the Fall of 2008. (VPAA, VPSA)
N/A for 2007-2008 (SA Division)
7A.4 Increase enrollment in the evening program on the Pendleton campus to 875 credit students for the Fall of 2008 or 23% over the Fall 2006 baseline of 711 students. (VPAA) N/A for 2007-2008 (SA Division)
7A.5 Implement the LPN program at the HamiltonCareerCenter and evaluate the processes needed to support the program’s continued success. (VPAA) N/A for 2007-2008 (SA Division)
SECTION II: DIVISION SPECIFIC Priorities, Initiatives, and Activities
SA Priority 1: (Not Specified)
SA-1A (Initiative):
Activities:
SA-1A.1 Implement Federal student and parent loan programs.
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-1A.1.1 / VisitLanderUniversity to review their process and gather information. / Director of Financial Aid/Financial Aid Office Manager / September 2007
SA-1A.1.2 / Meet with and set up contracts with Electronic Loan Management (ELM). / Director of Financial Aid/Financial Aid Office Manager / November 2007
SA-1A.1.3 / Set up Mapping Your Future Loan Entrance and Exiting Counseling. / Financial Aid Office Manager / November 2007
SA-1A.1.4 / Work with IT to set up data flow through ELM. / Director of Financial Aid/Financial Aid Office Manager / November 2007
SA-1A.1.5 / Collaborate with the Business Office to set up Electronic Funds Transfer. / Financial Aid Office Manager / November 2007
SA-1A.1.6 / Hire and train new Financial Aid Counselor to manage the student loan program. / Director of Financial Aid/Financial Aid Office Manager / November 2007
SA-1A.1.7 / Test system. / Director of Financial Aid/Financial Aid Office Manager / February 2008
SA-1A.1.8 / Go Live. / Director of Financial Aid/Financial Aid Office Manager / March 2008
Comments****:
* Type = [D]evelopment (new) or [P]rocess Improvement (result of outcomes assessment) or [B]oth
** Funding = Amount of institutional funding required beyond current budget allotments.
*** Results = Measurable outcome (information provided at the end of the planning period)
**** Comments = Additional information regarding outcomes or conditions affecting outcomes. (Information provided at the end of the planning period.)
SA-1A.2 Improve communication to students regarding financial aid.
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-1A.2.1 / Review and revise all correspondence to students and will use staff, public relations, and a small student group to evaluate effectiveness. / Director of Financial Aid/Financial Aid Counselor / January 2008
SA-1A.2.2 / Work toward using e-mail to students as well as paper to request missing documents. / Financial Aid Office Manager / January 2008
SA-1A.2.3 / Keep faculty and staff informed of important deadlines. / Director of Financial Aid / January 2008
Comments****:
SA-1B (Initiative):
Activities:
SA-1B.1 Set up cross training program in financial aid.
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-1B.1.1 / Develop written procedures for every process in the financial aid office. / Financial Aid Counselor / March 2008
SA-1B.1.2 / Develop schedule of cross training of all financial aid employees. / Financial Aid Counselor / April 2008
Comments****:
SA Priority 2: (Not Specified)
SA-2A (Initiative): Improve programming and services that impact student retention
Activities:
SA-2A.1
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-2A.1.1 / Implement and use online transcript request. / Registrar / Fall 2007 / P
SA-2A.1.2 / Implement and use Banner EDI component. / Registrar / Summer 2008 / P
SA-2A.1.3 / Continue the implementation of the automated transfer credit evaluation module in Banner. / Registrar / Spring 2008 / P
SA-2A.1.4 / Train faculty/staff on the use of CAPP for advising for registration and clearing students for graduation. / Registrar / Spring 2008 / P
Comments****:
SA-2A.2 Promote economic and community development.
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-2A.2.1 / Develop a plan to award credentials to students upon successful completion of degree, diploma, or certificate when the credential is 1) in the student’s field of study and 2) not specially applied for on a graduation application. / Registrar / Summer 2008 / B
Comments****:
SA Priority 3: Enhance Opportunities for Seamless Transitions into the College
SA-3A (Initiative): Enhance opportunities for secondary students to seamlessly transition into post-secondary majors through career pathways.
Activities:
SA-3A.1 Work with Division Deans and school district faculty in developing career pathways and appropriate related publicity materials. (DOC)
SAPriority 4: Enhance/Improve Customer Service
SA-4A (Initiative): Increase student awareness of services
Activities:
SA-4A.1 Increase use of online services
Activity/Task # / Description / Responsibility / Expected Completion Date / Type* / Amount of New Funding Required** / Results***
SA-4A.1.1 / Implement online application for all TRiO programs. / Director of TRiO / P
SA-4A.1.2 / Develop and implement the online application. / Director of Recruitment and Admissions / Fall 2008 / D / $600 for travel
SA-4A.1.3 / Admissions staff will monitor the information received before the data is uploaded. / Director of Recruitment and Admissions
Comments****:
SA-4B (Initiative): Improve communication for better delivery of services.