STUDENT AFFAIRS DIVISION
STAFF PERFORMANCE EVALUATION
DEFINITIONS OF DIMENSIONS
Dimensionpage #ExemptNon-Exempt
Adaptability2XXX XXX
Attendance & Performance Stability3 XXX
Attention to Detail4 XXX
Collaboration and Teamwork5XXX XXX
Communication6XXX XXX
Creativity/Innovation7XXX
Decisiveness & Judgment8XXX
Delegation9XXX XXX
Ethics & Integrity10XXXXXX
Impact (personal)11XXX
Initiative12XXXXXX
Leadership/Influence13XXX
Operations14XXX
Planning & Organizing15XXXXXX
Technical/Professional Knowledge16XXX
Work Standards/Quality of Work17XXXXXX
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
ADAPTABILITY
DEFINITION: Remains effective while dealing with different people or in various situations, tasks, and/or responsibilities.
Many jobs in Student Affairs require employees to be effective in a variety of situations. Some jobs involve several tasks while other jobs require work with students or other individuals who come from different cultural, social, and/or economic backgrounds.
KEY BEHAVIORS:
1.Fits in and is able to work with or communicate with people at all levels of the organization.
2.Moves from a line job to a staff role (or vice versa) or a non-supervisory to a supervisory role and remains effective.
3.Remains effective despite changes in job (e.g., new organizational structure, supervisor, department, procedures or systems, cultural or policy changes, and conflicting priorities.)
4.Deals effectively with various groups, students, clients, or individuals being served.
5.Moves through a variety of tasks requiring different approaches, knowledge, skills, and concerns.
6.Moves from one job priority to another as required by internal or external demands.
7.Copes with (is not shaken by) new or unexpected situations.
Applicable to:
XXExempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
ATTENDANCE AND PERFORMANCE STABILITY (DEPENDABILITY)
DEFINITION: Consistently meets the day to day demands of the job. Works the schedule agreed upon by the employee and supervisor or as necessary.
KEY BEHAVIORS:
1.Reports for work, meetings, appointments on time.
2.Follows policies regarding sick and vacation leave.
3.Uses leave judiciously and for the purposes intended.
4.Considers peak work periods, scheduling needs of co-workers, other relevant factors and coordinates anticipated leave with supervisor or others in work group.
5.Anticipates need for absences and seeks prior approval of supervisor.
6.Notifies appropriate persons when unexpectedly unable to report for work.
7.Properly and accurately accounts for time and attendance.
8.Carries out assigned tasks consistently.
Applicable to:
Exempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
ATTENTION TO DETAIL
DEFINITION: Thoroughly accomplishes a task with concern for all the areas involved, no matter how small. Some jobs need people who can handle both the small and large parts of a task. Such individuals won=t overlook what needs to be done and can be depended on to accomplish each task accurately and completely.
KEY BEHAVIORS:
1.Keeps a project checklist, covering all the details that might be overlooked.
2.Follows procedures exactly to make sure all parts of a job are completed.
3.Compares finished work to expectation.
4.Performs routine or repetitious tasks with care and attention.
5.Reviews work carefully for completeness and accuracy; checks and rechecks work for mistakes before sending out.
6.Makes sure equipment is working before it is needed in a project.
Applicable to:
Exempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
COLLABORATION AND TEAMWORK
DEFINITION: Depending upon job or specific assignment, works effectively within the Student Affairs Agency and/or works with persons in other Student Affairs agencies, with faculty, students, or other personnel at the University or in the community, to accomplish organizational goals and identify and resolve problems.
Teams might include co-workers within a unit, all employees within a Student Affairs agency, or persons assigned to a committee, task force, or special project. Active cooperation by every member is vital to team success. Team members cannot sit back and observe or allow others to do the work; they must work pro-actively to achieve group goals and facilitate cohesiveness.
KEY BEHAVIORS:
1.Cooperates with team members and co-workers; seeks win/win situations.
2.Listens to and considers the ideas of others.
3.Supports group decisions even if not in total agreement and disagrees with others in a tactful manner.
4.Helps co-workers or team members improve skills, knowledge, and attitudes; shares knowledge, resources, etc. to reach common goals.
5.Allows others to take credit for good ideas or products.
6.Asks for team members= ideas and suggestions; acknowledges the importance of others= opinions and ideas; accepts that some people never will be completely convinced of one point of view.
7.Treats team members with respect and understanding.
8.Accepts and offers direction courteously and willingly.
9.Takes action to improve cooperation when dealing with problem relationships.
10.Offers to help co-workers when necessary.
11.Handles self well in groups (i.e., does not interrupt, does not dominate).
12.Offers opinions and shares information or suggestions willingly; asks for others= opinions to make sure all ideas are included; voices personal opinions tactfully.
Applicable to:
XXExempt
XXNon-Exempt
COMMUNICATION
DEFINITION(S):
Oral Communication: expresses ideas effectively in individual and group situations, informal and formal situations. Includes non-verbal communication or body language.
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
Oral Presentation: presents ideas effectively to individuals or groups. Includes classroom instruction and presentation as well as other formal speaking situations.
Written communication: clearly expresses ideas in writing; includes content as well as proper use of grammar, organization, and structure.
The type of communication - oral, oral presentation, and written - depends upon the nature of the job. Supervisors must determine which key behaviors are relevant to the individual position and evaluate this dimension according to those relevant behaviors.
KEY BEHAVIORS:
Verbal/Oral Communication
1.Presents ideas in a clear, concise, organized, and persuasive manner.
2.Speaks at an appropriate speed, volume, tone, and pitch and maintains eye contact with audience.
3.Effectively and appropriately uses nonverbal communication (i.e., gestures, posture, facial set, and mannerisms).
4.Listens attentively to others, asks clarifying questions when appropriate.
5.Uses appropriate vocabulary for the position and audience in both verbal and written communications.
6.Clearly explains University policies or procedures to students or others.
Oral Presentation
7.Prepares for presentations.
8.Responds to the audience's needs, interests, attitudes, and level of awareness.
9.Refers to notes when appropriate.
10.Keeps within time schedules.
11.Uses audio/visual aids, handouts, etc., effectively.
Written Communication
12.Correctly uses words, phrases, grammar, spelling, and punctuation.
13.Expresses ideas clearly, organizes logically, adjusts the style, format, and content to the audience.
14.Presents data accurately to support conclusions and recommendations.
15.Knows when written communication should be used rather than oral communication.
16.Sends communication to the appropriate parties.
17.Asks others to review important documents and accepts constructive criticism of written work.
Applicable to:
XXExempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
CREATIVITY/INNOVATION
DEFINITION: Generates and/or recognizes imaginative or creative solutions in work-related situations. Some jobs require creativity when handling tasks or solving problems. Creativity/Innovation is often shown by an employee=s support of creativity in others. (Creativity/Innovation in hobbies and non-job-related areas is not relevant.)
KEY BEHAVIORS:
1.Identifies problems as challenges and generates new ideas to resolve problems.
2.Asks for suggestions and ideas from others.
3.Looks for different (but effective) solutions to problems or opportunities.
4.Seeks information from others who have been in similar situations.
5.Welcomes unusual ideas; looks beyond simple solutions.
6.Tackles unusual problems.
7.Offers suggestions to improve work output.
8.Applies new technologies to improve services.
Applicable to:
XXExempt
Non-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
DECISIVENESS/JUDGMENT
DEFINITION: Makes sound and justifiable decisions in a timely manner.
Decisiveness includes readiness to make decisions, render judgments, take actions, or commit oneself. Decisiveness deals with the number of decisions made and the time it takes to reach conclusions. Judgment is the quality of the decision or conclusion, including weighing alternative actions and making decisions that reflect the facts of a situation. Once all pertinent and available information has been analyzed and alternatives have been developed, individuals must consider the pros and cons of each alternative and select the best one. Judgment specifically deals with the quality of decisions based on given or available information.
Decisiveness and judgment must be balanced based on the urgency or time available to reach a decision, the availability of relevant information, the short or long term impact of the decision, and the effect upon resources, the University, students, or others.
KEY BEHAVIORS:
1.Proposes a course of action or makes a recommendation.
2.Reaches a conclusion based on available information; avoids Aanalysis paralysis.@
3.Commits to a course of action or recommendation within the given time frame.
4.Responds to clients, students, or other employees in a timely manner.
5.Does a job without waiting for a supervisor to go over every detail.
6.Checks to see if the proposed action satisfies the need.
7.Considers the pros and cons before making a decision including the short and long term impact.
8.Considers organization and management views.
9.Involves and informs the right people.
10.Considers alternatives.
11.Makes decisions that improve or resolve problems.
12.Deals with potential problems resulting from a decision.
Applicable to:
XXExempt
Non-Exempt
DELEGATION (APPLIES TO SUPERVISORY PERSONNEL ONLY)
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
DEFINITION: Uses employee(s) effectively. Gives decision making and other responsibilities to the appropriate employee. Supervisors must know about the need to delegate. Without this knowledge, they will overload themselves or refer matters that should be handled by them and their staff to higher levels.
When supervisors delegate effectively, they give the employee decision-making authority and room for action; clearly state the tasks, responsibilities, and controls; provide the necessary guidance and resources; sell the employee on a task=s importance; and fit the task to the employee=s skills and development needs. What is delegated (responsibility, authority, or data gathering), and the targeted person=s capabilities are important factors to consider in making these assignments.
KEY BEHAVIORS:
1.Assigns tasks to the most appropriate employee.
2.Assigns work by describing the end product/result and allows the employee to control the resources and make the decisions to reach it.
3.Delegates work to the lowest appropriate level.
4.Recognizes opportunities to delegate.
5.Offers guidance and instruction based on each employee=s needs.
6.Uses delegation to offer development experiences to others.
7.Assigns employees new responsibilities if appropriate.
8.Monitors after delegation to help employee reach goal.
9.Balances responsibilities and tasks not delegated with those that have been delegated.
Applicable to:
XXExempt (With supervisory responsibility)
XXNon-Exempt (With supervisory responsibility)
ETHICS & INTEGRITY
DEFINITION: Maintains social, ethical, and organizational norms in job-related activities.
KEY BEHAVIORS:
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
1.Points out his or her own mistakes and describes problems accurately to supervisor; assumes responsibility for own actions.
2.Keeps confidential information in a safe place and discloses only when authorized.
3.Is honest in actions and behaviors.
4.Meets personal commitments and promises.
5.Is truthful.
6.Presents information, programs, or services accurately to others and presents full and accurate information in reports.
7.Uses the resources of the University in an honest and appropriate manner.
8.Understands and adheres to professional standards of conduct; distinguishes between right and wrong in the course of performing responsibilities of job.
Applicable to:
XX Exempt
XX Non-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
IMPACT (PERSONAL)
DEFINITION: Creates a good first impression, commands attention and respect, shows an air of confidence.
Many jobs require individuals who make favorable first impressions and who represent the University or the Student Affairs agency in a positive light. This can be a highly desirable characteristic when there is no time to build an extensive relationship. Emphasis is placed on the Afirst impression@ portion of the definition.
KEY BEHAVIORS:
1.Has commanding presence and voice; maintains eye contact.
2.Dresses appropriately for occasion, position, and/or activity.
3.Speaks well.
4.Is open, warm, friendly, personable and welcoming.
5.Follows rules.
6.Takes time to meet new people.
7.Introduces self to participants.
8.Increases credibility because of how he/she conducts self.
Applicable to:
Exempt
XX Non-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
INITIATIVE
DEFINITION: Actively attempts to influence events or solve problems to achieve organizational goals; self-starting rather than passively accepting. The person high in initiative will originate or recommend actions rather than wait to respond to the requests of others, including taking action beyond their immediate job responsibilities when appropriate. It=s impossible for management to specify all that needs to be done to achieve the job=s goals. Thus, people must evaluate, select, and act to meet the goals of the organization.
KEY BEHAVIORS:
1.Seeks solutions to problems actively before being asked or told to do so.
2.Encourages the attitudes, conditions, and environment that bring about improved performance.
3.Suggests and uses procedures to prevent and/or solve problems.
4.Generates new ideas to improve conditions.
5.Takes actions to achieve results.
6.Takes action beyond job=s responsibilities.
7.Suggests improvements.
8.Looks for challenging tasks and assignments.
9.Volunteers to work on difficult problems.
10.Offers to assist others.
Applicable to:
XXExempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
LEADERSHIP/INFLUENCE
DEFINITION: Uses proper interpersonal styles and methods, guides individuals or groups to accomplish a task.
Maintains group cohesiveness and cooperation; helps group process and gain agreement/commitment to ideas, plans or courses of action.
Student Affairs professionals must be able to influence and be influenced by others. In doing so they must accurately assess the skills, feelings, concerns, and needs of others; have the knowledge to explain University policies, procedures, and objectives; and model the enthusiasm, hard-working attitude, competence, and commitment to quality and growth that they expect from others. With their own staff or groups, they must be able to build a cohesive and cooperative team while, at the same time, honestly confronting issues that occur at all levels of the organization.
KEY BEHAVIORS:
1.Seeks information.
2.Asks for help in solving problems.
3.Communicates a vision of challenging goals, growth, and progress.
4.Models commitment, energy, and interaction.
5.Builds trust and unity.
6.Honors commitments.
7.Provides direction.
8.Sets measurable and achievable results and expectations.
9.Provides feedback and coaches to improve performance.
10.Shares his or her own feelings on issues to develop trust.
11.Gains others= understanding and commitment to courses of action.
12.Checks for understanding.
13.Maintains and enhances others= self-esteem.
14.Acknowledges concerns of others and responds with empathy.
Applicable to:
XXExempt
Non-Exempt
OPERATIONS
DEFINITION: Uses equipment or machines safely to achieve job requirements. Typewriters, computers, copy machines, motor vehicles, cleaning equipment, food preparation equipment--are examples of machines or equipment that might be required for a job.
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
Demonstrates awareness of conditions that affect health and safety of the work environment.
Starts, controls, and ends a process or procedure. Some jobs require a person who can do all steps in a specific process in order to maintain quality control of the activity.
KEY BEHAVIORS:
1.Operates equipment at required skill level; attends training on equipment operation.
2.Knows the safety requirements for operating the equipment and does so safely; checks operation of safety equipment regularly.
3.Maintains and/or repairs the equipment according to operational guidelines.
4.Immediately reports any problems with the equipment to the right person.
5.Follows step by step procedures from beginning to end.
6.Ensures quality control standards.
7.Shows awareness of safety and health laws and regulations.
8.Identifies and fixes or reports to appropriate person, any potential health or safety problems.
9.Teaches new employees safe way to do the job; informs co-workers of potential hazards.
10.Demonstrates commitment to provide safe workplace for employees by performing tasks safely to avoid danger to self or co-workers.
11.Enforces safety and/or health rules.
Applicable to:
Exempt
XXNon-Exempt
1
DIMENSIONS FOR STUDENT AFFAIRS PERFORMANCE EVALUATIONS
PLANNING AND ORGANIZING
DEFINITION: Establishes a course of action for self or others to accomplish a specific goal; plans proper assignments for personnel and appropriate allocation of resources; sets goals, budgets time or resources, sets priorities, allows enough time for activities, and is aware of how activities relate.
KEY BEHAVIORS:
1.Uses a "to do" list, planner, task plan, or similar planning device.
2.Sets measurable objectives (results expectations).
3.Documents or records important tasks, activities, or events as necessary for accountability, reporting requirements, etc.
4.Uses time well in carrying out responsibilities.
5.Completes tasks or projects in a timely manner, meets established deadlines.
6.Sets priorities and distinguishes between what is urgent and what is not in setting priorities.
7.Schedules work to make sure that everything gets done.
8.Asks supervisor for help in setting priorities or schedules.
9.Checks others= action plans to make sure that all activities within the work group are coordinated to accomplish objectives.