Stephanie Ward - Resume

STEPHANIE WARD

5541 Grenada Dr.­ Ft. Worth, TX 76119

817.726.2508 ­ E-mail:

Professional Profile

Energetic and accomplished customer service professional with over 20 years of experience in various atmospheres.

·  Accurate and Detail Oriented: Able to initiate and accomplish tasks independently and consistently contribute 110%. Solid skills in multitasking and time management.

·  Communication – Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Exceptionally competent in analyzing situations and taking initiative to solve problems.

·  Team Player - Visionary team player with a great track record of superior performance effective team coordination and customer relationship management.

·  Computer Literate: Proven ability to quickly learn and adapt to new technologies. Proficient with MS Office (Excel, Access, Word, Outlook, and PowerPoint).

Experience

WELLS FARGO-Irving, Texas 2007

Customer Sales & Service Representative

Responsible for providing prompt quality customer service along with support to Bankers and store management. Primary responsibilities included, but were not limited to:

·  Account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders);

·  Problem resolution with respect to member accounts;

·  Soliciting new accounts and cross-selling of products and services;

·  Providing follow-up on Teller referrals.

UNITED AIRLINES, INC.-Chicago, Illinois 1993-Present

Sr. Flight Attendant

Make overall decisions of the in-flight operations while presenting consistent, positive and professional company image to the traveling public.

·  Completed 40-hours company training in accordance with FAA guidelines.

·  Organized and performed in-flight service, while maintaining comfortable, safe environment for diverse groups of international and domestic passengers;

·  Trained annually in cabin security, surveillance, and emergency situations, including firefighting, CPR, use of medical defibrillator (AED), and administration of first aid;

·  Interfaced with flight deck and ground support staff to facilitate timely flight operations;

·  Conducted safety checks of all portable emergency equipment and inventoried supplies;

·  Accomplished all necessary paperwork for monthly flight schedule, inventory control, and international customs and flight reports.

NEIMAN MARCUS-Ft. Worth, TX 2004

Sales Associate

Assisted in the delivery of quality customer service through personal contact with clientele while adhering to approved quality standards.

·  Handled and resolved all customer inquiries and issues and assisting customers in selecting and checking out product.

·  Assisted management in inventory control through effective management of physical inventories and product

TRANSWORLD AIRLINES, INC.-St. Louis, Missouri 1990-1993

Flight Attendant

·  Purser-qualified domestic flight attendant. Flew primarily throughout the contiguous United States;

·  Trained extensively for safety and first class service. AED, Medaire, and CPR qualified.

·  Providing first-class passenger service, cabin safety, emergency medical assistance, consumable cost control;

Education

University of Texas at Arlington-Arlington, Texas, Bachelor of Arts in Criminal Justice with minor in Public Relations. 2008

Cumulative GPA: 3.0

Coursework includes: An Introduction into Public Relations; Media Writing; Public Relations Case Studies; Law & Ethics in Criminal Justice; Juvenile Justice System; Theoretical Criminal Justice; Comparitive Criminal Justice; Police

Administration; Criminal Statistics; Administrative Judicial Systems; Institutional Corrections; Criminal Justice Research Methods; Public Relations Research Methods;

Tarrant County College-Ft. Worth, Texas, Associate of Arts Degree 2006

Awards received; Soar Student Achievement Award, University of Texas at Arlington; 2008