STEPHANIE WARD
5541 Grenada Dr. Ft. Worth, TX 76119
817.726.2508 E-mail:
Professional Profile
Energetic and accomplished customer service professional with over 20 years of experience in various atmospheres.
· Accurate and Detail Oriented: Able to initiate and accomplish tasks independently and consistently contribute 110%. Solid skills in multitasking and time management.
· Communication – Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Exceptionally competent in analyzing situations and taking initiative to solve problems.
· Team Player - Visionary team player with a great track record of superior performance effective team coordination and customer relationship management.
· Computer Literate: Proven ability to quickly learn and adapt to new technologies. Proficient with MS Office (Excel, Access, Word, Outlook, and PowerPoint).
Experience
WELLS FARGO-Irving, Texas 2007
Customer Sales & Service Representative
Responsible for providing prompt quality customer service along with support to Bankers and store management. Primary responsibilities included, but were not limited to:
· Account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders);
· Problem resolution with respect to member accounts;
· Soliciting new accounts and cross-selling of products and services;
· Providing follow-up on Teller referrals.
UNITED AIRLINES, INC.-Chicago, Illinois 1993-Present
Sr. Flight Attendant
Make overall decisions of the in-flight operations while presenting consistent, positive and professional company image to the traveling public.
· Completed 40-hours company training in accordance with FAA guidelines.
· Organized and performed in-flight service, while maintaining comfortable, safe environment for diverse groups of international and domestic passengers;
· Trained annually in cabin security, surveillance, and emergency situations, including firefighting, CPR, use of medical defibrillator (AED), and administration of first aid;
· Interfaced with flight deck and ground support staff to facilitate timely flight operations;
· Conducted safety checks of all portable emergency equipment and inventoried supplies;
· Accomplished all necessary paperwork for monthly flight schedule, inventory control, and international customs and flight reports.
NEIMAN MARCUS-Ft. Worth, TX 2004
Sales Associate
Assisted in the delivery of quality customer service through personal contact with clientele while adhering to approved quality standards.
· Handled and resolved all customer inquiries and issues and assisting customers in selecting and checking out product.
· Assisted management in inventory control through effective management of physical inventories and product
TRANSWORLD AIRLINES, INC.-St. Louis, Missouri 1990-1993
Flight Attendant
· Purser-qualified domestic flight attendant. Flew primarily throughout the contiguous United States;
· Trained extensively for safety and first class service. AED, Medaire, and CPR qualified.
· Providing first-class passenger service, cabin safety, emergency medical assistance, consumable cost control;
Education
University of Texas at Arlington-Arlington, Texas, Bachelor of Arts in Criminal Justice with minor in Public Relations. 2008
Cumulative GPA: 3.0
Coursework includes: An Introduction into Public Relations; Media Writing; Public Relations Case Studies; Law & Ethics in Criminal Justice; Juvenile Justice System; Theoretical Criminal Justice; Comparitive Criminal Justice; Police
Administration; Criminal Statistics; Administrative Judicial Systems; Institutional Corrections; Criminal Justice Research Methods; Public Relations Research Methods;
Tarrant County College-Ft. Worth, Texas, Associate of Arts Degree 2006
Awards received; Soar Student Achievement Award, University of Texas at Arlington; 2008