Statutory Undertaker OPENREACH

Statutory Undertaker OPENREACH

Name / Address / Telephone / Email / Fax / Mobile
Emergency Number / Weekdays 17.00 Hrs – 08.00 Hrs.
24 Hrs Sat - Sun & Bank Holidays / 08000232023
Co-ordination Representative / BOB WOODLAND
Not Lincolnshire see below / pp HWE605
PO Box 67501
BT Centre
London EC1P 1PG / 01530 222050 or
01530 810645 / / 07802 195594
Lincolnshire
PAUL HOLMES / PP4C York ATE
The Stonebow York
NYORKS YO1 7NT / 01904657463 / / 07802
768794
East Midlands HAUC Representative / JAMES ROBETRS / pp 12.02x
Rhyl ATE
Wellington Road, Rhyl
CLWYD LL18 1LA / / 07711 151768
BOB WOODLAND / pp HWE605
PO Box 67501
BT Centre
London EC1P 1PG / 01530 222050 or
01530 810645 / / 07802 195594
ETON / JOHN ROGERS / 01392 435430 /
Section 81 - Emergency / 24 Hour Telephone / 08000232023
Option 1
Section 81 – Non-Emergency / Preferably Via EToN or
e-mail Click Before You Dig / 08000232023
Option 2.1 /
Inspection Unit Agreement / BOB WOODLAND
Not Lincolnshire see below / pp HWE605
PO Box 67501
BT Centre
London EC1P 1PG / 01530 222050 or
01530 810645 / / 07802 195594
Lincolnshire
PAUL HOLMES / PP4C York ATE
The Stonebow York
NYORKS YO1 7NT / 01904657463 / / 07802
768794
SLG High Risk Inadequacies / 2 and 4 hour defects manned 24H / 03301 233753
SLG Lower Risk Inadequacies / Low Risk (Non-dangerous) / Return path / 01425 619039 or 024 7661 5813 /
Reinstatement Defects Causing Danger / 2 and 4 hour defects manned 24H / 03301 233753
Reinstatement Defects Not Causing Danger / Low Risk (Non-dangerous) / Return path / 01425 619039 or 024 7661 5813 /
Coring / PP4C York ATE
The Stonebow York
NYORKS YO1 7NT / 024 7661 5813 / / 01332 822219
Inspection Invoices / Openreach NRSWA Finance Office
pp 4C
York Telephone Exchange
The Stonebow
York YO1 7NT / 01509502582 /
Section 74 Invoices / Openreach NRSWA Finance Office
pp 4C
York Telephone Exchange
The Stonebow
York YO1 7NT / 01904 657051 /
FPN Invoices / Openreach NRSWA Finance Office
pp 4C
York Telephone Exchange
The Stonebow
York YO1 7NT / 01904 657395 /
Permits Invoices / Openreach NRSWA Finance Office
pp 4C
York Telephone Exchange
The Stonebow
York YO1 7NT / 01509502582 /
Performance Summary / BOB WOODLAND
Not Lincolnshire see below / pp HWE605
PO Box 67501
BT Centre
London EC1P 1PG / 01530 222050 or
01530 810645 / / 07802 195594
Lincolnshire
PAUL HOLMES / PP4C York ATE
The Stonebow York
NYORKS YO1 7NT / 01904657463 / / 07802
768794
Improvement Notice / Openreach Section 74 Office
pp4C, York ATE
The Stonebow York YO1 7NT / 01904 657051 / / 01904671950
Section 50 / Openreach National Notice Handling Centre,
PP 3WW58 , Telecom House,
Trinity St, Hanley,
Stoke on Trent ST1 5ND / 0800 800 865 / / 01782 204846
Plant Protection /
Site Mark Up / CLICK BEFORE YOU DIG CONTROL / 08000232023
option 2.2 /
Plant Location Enquiries / Maps by e-mail existing account holders only / To apply for an account please email: / 08000232023
option 5 /
Proposed Diversionary Works
Stopping Up Orders/Extinguishments C3/C4s / These are now processed online at / http://www.openreach.co.uk/orpg/home/contactus/alteringournetwork/alterationcontacts/alterationcontacts.do / 08000232023
option 3
Customer Complaints / www.openreach.co.uk/orpg/home/loadReason.do / 0800 800150 /
Payphone / Kiosks / Enquiries, Cleaning, graffiti and fly posting / BT Payphone Customer Service, PO Box 1105, Freepost LV7117 Liverpool L73 4BT / 0800 661 610 option 2 / / 0161 9621397
Public Liability / Insurance Claims / General Liability Claims Dept.
pp EH3A Telephone House,
Charter Square, Sheffield S1 1BA / 0800 671130 / 0114 2752073
General BT system faults / 0800 800151

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