JOB OPENING
Effective September 1, 2015
SNAP is seekinga qualified individual for a Housing Specialist position, to work in SNAP’s HomelessServicesDepartment. Thisposition isfull time, regular and open to all qualified individuals. Job Description is attached.
Interested applicants should submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All applications must be at the SNAP Human Resources office by 4pm September 18, 2015 in order to be considered.SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA99224 or online at .
Starting salary for this position is $14.12 per hour
Benefits include medical, dental, life, LTD, and 403(b)
SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.
EVERYBODY’S JOB DESCRIPTION
For all job applicants, please read before applying.
WHO WE ARE:
SNAP is SpokaneCounty’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.
Our employees deserve the best co-workers possible.
WE HIRE PEOPLE WHO…..
ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES
Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.
Vision: Creating opportunities for people to strive towards their full potential.
Values: Community, respect and justice.
These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.
SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY
We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.
COMMIT TO QUALITY WORK AND EXCELLENT SERVICE
We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.
SHOW BELIEF IN TEAMWORK
We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.
YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.
If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.
SNAP
JOB DESCRIPTION
Position Title: Housing Specialist Grade:7
CORE: Community Action Employee Type: FT/Reg
Department: Homeless Program FLSA Status: Non-Exempt
Reports to: Homeless Services Coord EEO Class: 2 (Professional)
Position Summary: Works in homeless programs to prevent, house and re-house at-risk homeless individual and families, as well as individuals and families needing rapid re-housing, who may qualify for rental assistance and support services. The FDC promotes self-sufficiency and stability using the Community Action Case Management (Family Development) model and team approach, provides coaching, case management and other services to assist families to prevent homelessness, and to develop the skills and resources necessary to secure and sustain permanent housing. Develops and implements a comprehensive plan of assessment, including planning, service delivery, short-term follow-up and support.
Principle Duties and Responsibilities:
- Empower participants to achieve economic and personal independence and self-sufficiency by providing case management services following assessment tools.
- Conduct intake and assessments to determine eligibility.
- Ensure participant files are accurate and updated. Maintains required case and program records as required in an accurate and timely manner.
- Ensure data entry into multiple data bases is entered accurately and in a timely manner.
- Responsible for running reports and working with MIS to run new reports as needed. Assisting with monitoring grants and budgets with management support and assistance.
- Work with participants to meet required program objectives and outcomes including: obtaining permanent housing, stabilizing housing, and connecting to employment resources to increase income at program exit.
- Provides information and referral services.
- Conduct home visits when needed in concert with case management plans, and crisis situations.
- Work collaboratively with other team members and providers to assure continuity of services.
- Provide individual and system advocacy where appropriate within the guidelines of SNAP’s Advocacy policy.
- Preparesfor and instructs Life Skill classes individually or for groupd.
- Participate in activities such as coalitions, committees and task force meetings to plan and develop resources to address community needs. Represents SNAP on appropriate community committees and boards, and with the media as approved and allowed by funding sources.
- Authorize Purchase Orders for appropriate client needs within program and agency guidelines.
- Attend staff meetings and training as scheduled.
- Provide backup administrative support as needed.
- Within the context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values
- Work with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
- Complete assigned projects and performs related duties as assigned or as the situation dictates.
- Provide excellent customer service at all times as well as helps to grow the customer service culture within the agency.
- Attend 3 relevant trainings yearly to maintain annual Family Development certification requirements.
Requirements:
Education and Experience
- Required: AA degree and two years full time experience in case management, social services or a related field.
- Preferred: BA in social services with one year full time case management experience or experience in a related field.
Knowledge, Skills, and Abilities
- Ability to empathize with and advocate for individuals with diverse backgrounds and needs, including those from low-income households
- Ability to work with vulnerable populations such as those re-entering the community from institutions such as jail, prison or mental health facilities.
- Demonstrated communication, life management and motivational skills to promote self-sufficiency rather than supporting dependence
- Ability to work with various assessment and planning tools, including Family Development model
- Knowledge of local resources with the ability to network and link appropriate services together to meet individual and family needs
- Exceptional interpersonal skills with emphasis on effectively working in a team environment and with a diverse population
- Proficient in computer operations, including word processing, spreadsheet, and database; aptitude and ability to learn related technical skills
- Ability to communicate confidently, safely, and effectively with people in crisis situations
Training and Certifications
- Must have, or be able to attain in six months, Family Development Certification
- Bloodborne pathogens training (annually)
- Valid drivers license, satisfactory driving record, personal vehicle and insurance for Agency business (mileage reimbursed)
Work Environment/Physical Activities:
Some work is sedentary, performed in a typical office environment. Incumbent will make visits to participants’ homes or living sites, and may encounter unsanitary conditions and difficult people. Work does require local travel to offices, residents, and other buildings. May require lifting up to 20 pounds.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Date Last Reviewed/Revised:rev 03-10 Reviewed/Revised By:RRieckers
Revised: rev 05-12 By:Cerecedes/Gunning
Revised: 9/3/2013By: Cerecedes/Davis/Boice
Revised: 12/1/2013 FLSA Change
Revised: 8/1/2014 By:Sampson/Davis/Johnson
Revised: 9/1/2014 Title Change