STARS or Mainframe Password Reset Procedures
If you forget any of your passwords or are ‘locked out’ of STARS or the mainframe, contact your agency’s STARS administrator or e-mail the SCO Computer Service Center Help Desk at .
If your passwords have expired, you can update them yourself. Type the ‘old’ password in the Password field, and then type a new password in the New Password field.
Password reset requests must come from your State e-mail address. Include one or both of the following messages, depending on which password you need reset:
I need my CESN password reset. My Userid is ______
I need my DSYS password reset. My Operator ID is ______
The CESN Userid and Password logs you onto the mainframe. The DSYS Operator ID and Password logs you into STARS.
SCO Web Applications Log On Procedures
Each time you log onto the SCO website, you will be required to enter a (1) password and (2) an answer to a challenge question.
User name and password
The State Controller’s Office provides employees and vendors with a unique user name and password. This information is generated when an employee is hired, has a name change submitted in IPOPS, or when a vendor is given access to the Vendor Remittance application.
The employee’s user name and password are mailed to HR/Payroll department, and the vendor’s user name and password are sent directly to the vendor.
User names are not case sensitive and usually contain a space between the first and last name.
Passwords are case sensitive and must be a minimum length of 8 characters and contain a combination of alpha and numeric characters. Users are encouraged to change the generated password after logging on for the first time and to follow best practice policies for creating and maintaining passwords.
Challenge question and answer
In addition, you will need to establish a challenge question and answer. The answer to the challenge question is not case sensitive. Spaces are allowed. Special characters are not allowed.
For security and authentication, your answer to this challenge question will be required each time you log on.
For more assistance, contact the SCO’s Computer Services Center Help Desk at 208-334-4808, or .
SCO Web Applications - Password Reset Procedures
State Employee - Send a request for password resets to . The request must come from the requesting user’s e-mail address on file with the State Controller’s Office or from the Agency Web Security Administrator.
STARS Vendor - Send a request for password resets to . The request should come from the vendor contact on file with the SCO.
Anytime your password is reset, you must re-establish a challenge question and answer.
SCO Web Applications - Forgot Password
On the SCO Web application logon screen, enter your user name and agency code, and then select Forgot Password.
A message will appear that contains your email address. If this is your correct email address, answer your challenge question and select Submit.
If this is not your correct email address, select Cancel. Please see Invalid Email Address below.
A new password will be sent to the email address. Anytime a user’s password is reset, the user must re- establish a challenge question and answer.
If a new password is not received within 30 minutes, contact the for assistance.
SCO Web Applications - Expired Password and Changing Your Password
Passwords expire every 180 days. A warning message will be displayed 15 days prior to the expiration date. When your password expires, you will be immediately directed to the “Password Change Request” window when attempting to logon.
Anytime you change your password, the challenge question is reset. You will be required to re-establish a challenge question and answer.
Changing Your Password
If you want to change your password even it hasn’t expired, log on and select Change Password at the SCO Web Applications menu. You will be directed to the “Password Change Request” window.
Password Change Request Window
Type in your current password, your new password, and select Submit. A pop-up message will confirm the password change was accepted, the new password will be available for use approximately 30 minutes after it is submitted.
You will need to re-establish a challenge question and answer. Contact the for assistance.
SCO Web Applications - Invalid Email Address
State Employees – Changes to an employee’s email address can be made by contacting your agency HR/Payroll department.
STARS Vendor – Send changes to vendor (VND) access and e-mail addresses to