Stanbic Rewards4U FAQs

  1. What is Stanbic Rewards4U

Rewards4U is a partnership that Stanbic has entered into with a company called Cashback Point to provide a card loyalty program. The Stanbic Offering for this card loyalty program is called Stanbic Rewards4U.

  1. How does it work?

Any card holder can sign up for the card loyalty program on or download the CashbackApp on Android Playstore or Apple Appstore, create an account and register your debit / credit card. When transacting at participating merchants, ask for a Stanbic POS terminal and the transaction will automatically be identified and the respective discount being offered by the participating merchant will be credited into yourRewards4U account the next business day. The Stanbic participating merchants will have integrated Stanbic POS terminals and the allocation of the discounts is automated, however there will be other merchants that will also offer discounts through other means. Details can be found on or through the app.

  1. How do I register?

Simple! Sign up for the card loyalty program on or download the CashbackApp on Android Playstore or Apple Appstore, create an account and register your debit / credit card and you can start transacting at participating merchants.

  1. How do I redeem the money?

Once you have reached the minimum cash out amount of USD 50 from the discounts earned, choose the ‘withdraw’ option which will facilitate the transfer of the earned funds to the bank account linked to your debit / credit card. A once off annual admin charge of $20 is charged and any subsequent withdrawals in the same year are free of charge.You will ONLY be charged once in a year for a withdrawal, meaning you can accrue discounts for years and then withdraw at once.

  1. Can I use the application offline?

You will need an internet connection to access the application

  1. Will I earn money back if I swipe my card in another country?

At this point this is a Zimbabwe specific card loyalty program. We are exploring opening it up to other countries with participating merchants.

  1. Who are the participating merchants?
  2. Visit to view participating merchant or go to your cashbackApp for list of participating merchants.
  1. Who do I contact for queries?

You can contact Stanbic Customer Care Centre for queries on or call on +263 4 7992 0051

  1. Are business customers legible?

Any debit / credit card is legible. Merchants are funding the discounts to increase sales and this is not restricted to purchases done by individuals. Please note for the card to be eligible it must be registered on for the Rewards4U program.

  1. What happens once I have successfully registered as a Rewards4U member?

You get confirmation on email and you can start transacting at participating merchants to earn your rewards.

  1. Is there a limit to the amount I can redeem?

You can accrue as many discounts as you want and redeem at any point. The minimum you need to accrue is $50 before you are able to redeem

  1. What do I do if I would like to dispute Rewards4U transaction?
  • You can contact the Stanbic Customer Care Centre on or call on +263 4 7992 0051 ,who will be able to refer your query to a team that will analyse your request and make any adjustments if necessary.
  1. How do I cancel my Rewards4U membership?

You can terminate your Rewards4U membership or resign for Rewards4U at any point. There are options to opt out of the program from the link or from the cashbackApp

  1. Can I re-join the program after I have cancelled my membership?

Yes

  1. Do my rewards expire?

The rewards are in cash value and do not expire.