GO LIVE!
Full Integration launch on August, 29, 2016
A soft launch of SSC successfully began with University Advisement on August 22, the originally planned Go Live date. The full integration launch was delayed until the following Monday to give extra time to test. Professional advising areas are working on a “rolling” integration of SSC with beginning the intensive advising season for spring classes in the various areas.
FAQs
Q; If I want to email a student from SSC and click on “Message Student,” does it go to their Baylor email or does it stay in SSC?
A: It goes to their Baylor email. You also have a copy in your SSC similar to the sent box in Outlook. If you want a copy in Outlook, you will need
to include yourself on the message.
Q: When do I use “Add a Note on this Student” vs. “Report on Advising’?
A: Notes are just “sticky notes”put on a student profile for others to see. A note contains a reminder or activity that occurred outside of an appointment. Anything tied to an appointment should be an advising report as that’s what feeds into statistics for volume of appointments across locations and services. The “report on advising” was called “advisor notes” in UAS which created the advising history or documentation. All professional advising areas are expected to prepare for and record advising contacts in SSC.
Q: Will students see notes entered?
A: Visibility can be checked for the student to see the note under “Add a Note on this Student”. The default is for visibility to any staff viewing the student in SSC. The user can also check to restrict the note to only himself or herself. This entry is not advisor documentation, which should be entered under “Report on Advising”.
Q: Where can I find the advising history that was moved to SSC from UAS?
A: See “Reports/Notes” under the student name. Due to formatting compatibility, the advising history moved over from UAS is stored in “Notes About Student”. Scroll down to “Advisor Reports” to find entries made on advising contacts since SSC Go Live.
Q: How do I find a student with a double or hyphenated name?
A: If a student has a double name (hyphenated or two separate names), you might want to use the first name listed in searches. It may or may not be what the student uses as the primary name, but it makes it clear for advising assignments.
Q: When is SSC updated?
A: Updates occur overnight; these might include course changes, transcripts, changes of major, advisor assignments, etc.
Q: What is the best browser for using SSC?
A: Recommended browsers for SSC are Firefox or Chrome.
Q: Why should students opt in via BearWeb to the texting feature in SSC?
A: Advisors can now use text as an option to interact with their students.
Q: What is the difference in quick search and advanced search?
A: Quick search gives you all students by first or last name and only the last 4 digits of the ID. Advanced search allows you to find students using features of the student profile.
Submit questions or comments for SSC Update and Tips to:
Joyce Miller
Senior Director of University Advisement