Spring 2009 Library Survey

Spring 2009 Library Survey

Survey Respondents

Total:200
Freshman: 63
Sophomore: 23
Junior: 13
Senior: 20
Graduate Student: 11
Faculty or Staff: 29
Duncan: 13
Community: 26
Unknown: 2

Spring 2009 Library Survey

Services and Resources

All 200 Respondents responded having used an average of 7.6 separate services and resources.
The 29 Faculty or Staff responded having used an average of 9.4 separate services and resources.
The 130 Students responded having used an average of 7.1separate services and resources.
The 13 Duncan students responded having used an average of 2.9separate services and resources.
The 26 Community respondents responded having used an average of 2.9separate services and resources.

Percentage of respondents who stated they have used the specific resource:

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81.5% Computers

56.5% Checked Out Books

55.5% Printers

53.0% Online Databases

51.0% Online Catalog

44.5% Copiers

30.0% Group Study Areas

28.5% Reading Room

26.0% General Study Areas

23.0% Periodicals

22.5% Inter-Library Loan

20.0% Course Reserves

19.0% WiFi

18.0% Reference Collection

18.0% Newspapers

16.5% Reference Assistance

16.5% Information Handouts

16.5% DVDs, Videos, CDs, etc.

16.5% Presentation Room

14.5% Microform Readers

11.5% Checked out Laptops

9.0% Hold Items

6.5% Archives

3.5% Maps Collection

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Spring 2009 Library Survey

Library Use

Sixty percent (60%) of all respondents responded using the library at least once a month.
Over half (52%) of the Faculty and Staff responded using the library at least once a week and over three-quarters (79%) responded using the library at least once a month.
Over half (51%) of Students responded using the library at least once a week and seventy percent responded using it at least once a month.
While no Duncan students responded that they visit the library at least once a week, almost forty percent (39%) responded that they visit the library at least once a month.
The vast majority (73%) of Community respondents responded that they were visiting the library for the first time.

Spring 2009 Library Survey

Satisfaction with Services and Resources

Question:

How would you rate the library on the following?

Scale:

Not Satisfied Very Satisfied

1 2 3 4 5

Responses:

Average rating 4.145

Spring 2009 Library Survey

Satisfaction with Services and Resources

Not Satisfied Very Satisfied

1 2 3 4 5

Spring 2009 Library Survey

Staff Availability

Two-thirds (66%)of all respondents believe that library staff members are ALWAYS available when needed.

None (0%) of the 200 respondents believe that library staff members are NEVER available when needed.
Over three-quarters (76%) of the Faculty believe that library staff members are ALWAYS available when needed.
Seventy percent (70%) of Students believe that library staff members are ALWAYS available when needed.
Only six percent (6%) of Duncan students believe library staff members are ALWAYS available when needed.
Over two-thirds (69%) of Community respondents believe that library staff members are ALWAYS available when needed.

Spring 2009 Library Survey

Staff Friendliness

Three-Quarters (75%) of all respondents believe that the library staff is ALWAYS friendly.

None (0%) of the 200 respondents believe that the library staff is NEVER friendly.
Over four-fifths (83%) of the Faculty believe that the library staff is ALWAYS friendly.
Over three-quarters (78%) of the Students believe that the library staff is ALWAYS friendly.

Almost forty percent (39%) of Duncan students believe that the library staff is ALWAYS friendly.
Almost three-quarters (73%) of Community respondents believe that the library staff is ALWAYS friendly.

Spring 2009 Library Survey

Staff Helpfulness

Nearly three-Quarters (73%) of all respondents believe that the library staff is ALWAYS helpful.

Only two respondents (1%) of the 200 respondents believe that the library staff is NEVER or RARELY helpful.
Over four-fifths (86%) of the Faculty believe that the library staff is ALWAYS helpful.
Three-quarters (75%) of the Students believe that the library staff is ALWAYS helpful.

Almost one-third (31%) of Duncan students believe that the library staff is ALWAYS helpful.
Almost seventy percent (69%) of Community respondents believe that the library staff is ALWAYShelpful.

Spring 2009 Library Survey

Overall Satisfaction

Scale:

Not Satisfied Very Satisfied

1 2 3 4 5

Spring 2009 Library Survey

Importance of Services and Resources

Question:

How important are the following services to you in this library?

Scale:

Not Important Very Important

1 2 3 4 5

Responses:

Ninety percent (90%) of the respondents ratedOnline Resources as either Important (4) or Very Important (5).
Over four-fifths (84%) of the respondents rated Library Computers as either Important or Very Important.
Over four-fifths (84%) of the respondents rated the On-Site Collection as either Important or Very Important.
Over four-fifths (81%) of the respondents rated Assistance as either Important or Very Important.
Three-quarters (75%) of the respondents rated Individual Work Places as either Important or Very Important.
Over two-thirds (68%) of the respondents rated Group Work Places as either Important or Very Important.
Over two-thirds (67%) of the respondents rated Software as either Important or Very Important.
Three-fifths (60%) of the respondents rated access to power Outlets as either Important or Very Important.
Over half (55%) of the respondents rated media, DVDs, CDs, etc., as either Important or Very Important.
Over half (51%) of the respondents rated access to the Presentation Room as Important or Very Important.

Spring 2009 Library Survey

Importance of Services and Resources

Question:

How important are the following services to you in this library?

Scale:

Not Important Very Important

1 2 3 4 5

Spring 2009 Library Survey

Comments

Grouped by subject category and ordered by number of comments in each category, from most to least number of comments

Service

Thank you for a great place for help.
Allow alumni to continue using library and check out books.
[Interlibrary loan – Super!] Recently, I’ve mostly used inter-library loan because I often need very esoteric titles. The service has been EXCELLENT! I have always found the library staff to be very, very helpful! I think CU has an excellent library! (faculty)
The acquisitions staff has been most helpful as had Barbara Pickthorn and Cathy Blackman. (faculty)
They do a great job!
Need more assistance in the evening.
During breaks this library is not accessible for faculty needs. (faculty)
I am very satisfied with the library.
Students should be able to check out more books at one time.
You are doing a good job w/ what you have—keep it up
Thank you for your help.
I am a Duncan student, and the only time I have been over there was last semester. Everything I needed was there, but the people were rude.
It would be nice if you had a color printer available – charge if necessary.
Do not charge students for copies.
Technical help: sometime need help @ night & no one available
Reference desk service: need more help . . . I feel need more technical help.

Collections

I suggest updated books for Cameron’s Library. Many more updated books.
I noticed that when getting reference books, the teacher asked us to use years 2006 or newer (for example) and that’s limited to me, most of the books seem very old.
Add books dealing with Comanche code Talkers in WWII.
I would like to see more up-to-date technical books that deal with people and the changing technology and how we react to it.
It would be nice if the library had all the textbooks that teach department required. Also if the library could allow students to check them out.
Low Peer Review Journals, DVDs out dated VHS out dated. Peer review journals need improvement. Shelf collection small and out dated. (faculty)
I have more students who prefer to access the databases and online media than anything. (faculty)
Increase the journal budget. (faculty)
I would like to have more access to some electronic journals, but as long as the ILL service stays as good as it is—then it is not much of a bother. (faculty)
Have access to all course books if possible within library use

Physical Environment

Group study areas: need more
Would like to possibly see more group student areas. They are always packed mid-semester and en of the semester which is problematic.
We need a new library building. I like the recent changes in the library. More Open Space. (faculty)
Though I understand the library administrations recent attention to online media—e.g., e-books, journal, etc.—I nonetheless find it greatly disturbing to see so many empty shelves . . . . With all of the space being freed up in the building, we might just as well put in racquetball courts. (faculty)
Need larger library with more carrel space for faculty. (faculty)
Faculty carrel. (faculty)
Studying and concentrating in the library at certain times especially around and at the computers area is extremely difficult because students, staff, faculty, and visitors have no respect or consideration for those of us who are there trying to do our school work. They talk too loudly answering cell phones is a total nuisance and it is very rude to the people who are trying to study, etc. No answering cell phones in the library. Must be put on vibrate or silent.

Hours

Open earlier.
This library closes way to EARLY.
I would like it if the library, once a week, would extend their hours.
The library should increase its hours and work on a shift basis.
Library hours should be M-F till midnight. Sa 8 or 10, Sun open mornings.
The library hours need to be extended. It closes too early. Many people would like to come to the library after night classes.
I would like the library to be open m-F 7:30- 11pm and Sal 8:00 am-10:00 pm.

Computers

There are not enough computers in the library. On too many occasions I have come to this library and not been able to use a pc to accomplish some construction work.
I wish there were a few more computers, sometimes it is hard to get in one.
Students in my course complain about lack of computers. (faculty)
Access to computers; need more around midterm and finals.

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