MANAGEMENT:
I have gained great experience and insight by successfully managing a small business and appreciating the amount of work required to run a business, or indeed a division of a business, smoothly and efficiently, I believe in seeking and using unique skills to benefit the team and keeping a very high quality of customer service. Through my business experience I have gained the skills and experience needed to deal with all kinds of trade and business clients.
ADMINISTRATION / CLERICAL: Through my experience of office work I have learnt the essential administration skills needed to run an efficient office, although most of the filing and organization is done on computer I am familiar with paper based filing, record keeping, stock management and accounts.
COMMUNICATIONS:
I have learnt good communications skills through trial and error and now feel confident dealing with anyone on any level, I am able to read the situation and adapt as necessary, I prefer face to face meetings but am capable on the phone or by letter.
THANK YOU FOR YOUR TIME
IF YOU HAVE ANY QUESTIONS OR WOULD LIKE A FULL CV PLEASE DO NOT HESITATE TO GET IN TOUCH.
Mack James
LewCroft
Lew
Nr. Bampton, Oxon.
OX18 2AU
E MAIL:
Web Site:
Personal Details
NAME: Mackenzie (Mack) James AGE: 27 STATUS: Single
ADDRESS: LewCroft
Lew
Nr. Bampton
Oxon., OX18 2AU
TELEPHONE: (01993) 852314
E - MAIL:
Qualifications:
O LEVELS (GRADE):
Math’s (A), English Language (B), English Literature (B), Physics (B), Geology (B), Chemistry (C ), Technical Drawing (A), Art (A).
AO LEVELS (GRADE):
Math’s (B), Electronics (C ).
A LEVELS (GRADE):
Physics (D), Technology (C ).
OTHERS:
Novell Certified NetWare Administrator 4.
Planning to start MCSE/MCP in 1998
Employment History
(Roles & Responsibilities)
Jan 1988 - Dec 1990 :
Team Leader, Noble Manhattan Financial
Services, Dix’s Field, EXETER, Devon.
(I joined as a consultant and passed all the formal exams to initially sell various financial services then headed up a successful local sales team).
Jan 1991 - Oct 1995 :
Electrical Safety Testing Contractor,
owner-manager of local franchise.
(This was a great challenge, to start up and run a small business, with a lot of hard work `Electratest` (Devon) Became / is a very successful local business, I took on all the day to day marketing, sales, accounts and management of the business, employing sub contractors in busy periods).
Oct 1995 - Oct 1996 :
Admin. Manager, I.T. & Business Solutions,
EXETER, Devon.
(Being the Administration Manager of a busy I.T. Services company, involved managing the day to day running of the office and overseeing major training, consultancy, networking , hardware and software supply & support contracts. We dealt with most large South West Companies and had many blue chip clients.)
Oct 1996 - Present :
PC Support Engineer, Elsevier Science Ltd., Oxford. UK.
I started with Elsevier Science in the Exeter office as sole IT support for the satellite office, maintaining a network of 60 PCs and Macs in a NetWare (3.12 & 4.x) environment linked to a global WAN.
I since moved to Oxford and have worked as 2nd line helpdesk support and Trainer. Recently I have been assigned as Project Managing the User Training aspect of the Corporate Microsoft Global Desktop Rollout, involving liaison with our various other offices including New York and Amsterdam.
Skills & Experience:
COMPUTERS:
HARDWARE:
I have extensive experience with PC based systems having built many PCs from scratch, I have a methodical approach to diagnose any faults quickly and believe that with the current networking expansion, rapid fault analysis will become more important as more machines become mission critical. I also have basic UNIX experience having had to operate a sun machine controlling a Raid array and also have a lot of APPLE MAC experience, having some on our network running artwork and conversion programs, mainly limited to PowerMacs and OS 7 and above.
SOFTWARE:
- Local and Wide area networks, running NetWare 3.12 and 4.x
- Basic Windows NT skills
- DOS, Windows 3.x, 95 & 98
- Rapid Fault Analysis
- (DATA, FAX, VOICE) Comms.
- INTERNET, TCP/IP, TELNET, LAT
- Microsoft Office applications including Access and Outlook (exchange).
- Word Processing (WordPerfect, Word etc)
- Graphics applications (PhotoShop, Quark, Lightwave etc.)
PROJECTS:
I have a very results orientated approach to project planning and believe in sticking to schedules and producing deliverables on time. My business and training background has given me good experience in man management and psychology, which I try to apply wherever possible.
Methodologies: Work Breakdown Structure, Microsoft Solutions Framework.
Software: MS Project 98, PMW.