Carl Shushan

1449 Wynkoop Street, #606 • Denver, CO 80202 • • 720.732.4989

PROFILE

Skilled as Systems/Requirements Analyst, Process Analyst, and Quality Assurance Analyst

Experienced professional with Master’s degree and strong technical background

EDUCATION

MPA - Master of Public Administration. Portland State University. Portland, OR.

BS- Journalism. University of Colorado. Boulder, CO.

EMPLOYMENT

Independent Contractor(2009-Present)

  • Systems/Process Analyst (at City of Denver). Wrote business requirements document (BRD), developed process flows for the newly established Office of Special Events/Films (OSE), interviewed key staff in city departments, established manual (interim) systems, updated website, wrote presentations, and developed go-live activities for the official launch of the new department.
  • Quality Assurance Analyst (at Time Warner Cable). Verified software functionality, confirmed text and layout standards, wrote test-cases, coordinated with developers/productmanagers, tracked stories/bugs in JIRA, completed tests using various browsers and hardware,and executed test-cases in HP Quality Center.
  • System Engineer (at CenturyLink). Gathered technical system requirements, wrote system use cases, conducted JAD sessions, completed formal system and process reviews, and developed process flows.
  • Business Analyst (at Encana Oil & Gas). Assisted with roll-out of Peloton drilling and completions software (WellView, SiteView, RigView). Interviewed end-users, documentedas-is functionality, gathered report requirements, negotiated solutions to conflicting processes, and documented material-transfer requirements.
  • Process Analyst (at Bureau of Reclamation, Department of Interior). Documented as-is and to-bebudget processes, developed detailed process flows,and conducted review sessions with key budget personnel.
  • Requirements Analyst (at Environmental Protection Agency). Created process flows,gathered system requirements,interviewed staff and management,and developed recommendations.
  • User Experience Designer/Process Analyst (at Industrial Wisdom, Inc). Documented system requirements and functional specifications, designed wireframes,produced process flows,and wrote use cases.
  • User Interface Consultant (at Product Development Corporation).Reviewed proposed web site screens, developed style guide,and provided recommendations for user interface improvements.
  • Systems Analyst/User Interface Designer (at Qwest Communications). Wrote use cases, maintained user interface specifications, wrotestyle guide for Quote-to-Order system, and created UI wireframes.

Systems/Requirements Analyst(2005-2008) Level 3 Communications

  • Documented system requirements, wrote use cases,conducted task analyses, developed process flows, re-engineered workflows,and negotiated business solutions with diverse audiences.

Independent Contractor(2000-2005)

  • Systems/Process Analyst (at Level 3 Communications). Analyzed technical workflows, created process documentation, conducted job and task analyses,wroteuse cases,and documented functional specifications.
  • User Experience Designer (at Visa). Created newwebsite functionality,conducted usability tests, evaluated user interface design logic (including ease of learning, language, and layout),and prepared wireframes.
  • Systems Analyst/UserInterface Analyst(at Level 3 Communications). Conducted systems analyses, reviewed business processes,and edited user interface designs for usability issues.
  • Systems/Requirements Analyst (at Sun Microsystems). Documented system requirements, wrote functional specifications, designed wireframes,and re-engineered existing procedures.
  • ProductMarketing Manager(at Relera Internet Data Centers). Assisted with security software productsfor Relera’s managedhosting/collocation solutions, developed roadmaps, and wrote marketing materials.

Carl Shushan Pg. 2

1449 Wynkoop Street, #606 • Denver, CO 80202 • • 720.732.4989

EMPLOYMENT(continued)

Product Manager, Consulting Services(1998-2000)Qwest Communications

  • Wrote sales and marketing collateral to profitably utilize Qwest engineering staff for external consulting services,developed new consulting service website,and conducted sales training.

Product Design Manager, VersaCam Web Camera(1997-1998)Pentax Technologies

  • Developed web camera specifications, designed product website, wrote marketing/advertising materials, trained sales personnel, and conducted research to determine product features, pricing, and projected sales volumes.

ProductMarketing Manager, Microsoft Product Line(1996-1997)Intelligent Electronics

  • For this distributor of computer products and software, managed the Microsoft product line, developed marketing programs, managed the marketing budget,and tracked sales information.

Sales Executive, Computers Sales & Services (1992-1995) Vanstar Corporation

  • Marketed computer products and support services to Fortune 1,000 companies, sold servers, local area networks, maintenance contracts, engineering services, help desk support, and training.

PROFESSIONAL SKILLS

Systems/Requirements Analysis.Gathered and verified business requirements,developed use cases,negotiated solutions, designed products and systems, managed user expectations,and documented recommendations.

Business/Process Analysis.Developed processflows, documented functional specifications,conducted efficiency studies,implemented change-management efforts,and conducted competitive analyses.

Usability Design/Human Factors Analysis. Wrote style guides, evaluated functionality of existing sites, conducted usability tests, developed wireframes,and organized data requirements.

ProductMarketing Management.Determined product specifications, planned ongoing support needs, coordinated marketanalysis studies, designed and wrote marketing collateral,and coordinated trade show activities.

Sales.Sold computer hardware/software (including local area networks, training programs, consulting services,maintenance programs, and helpdesk services) to Fortune 1000 companies,and coordinated with channel partners.

Tools/Technology.MS Office, Fireworks, SharePoint,Livelink, Rational RequisitePro,Caliber, Peloton (WellView 9, SiteView 4, RigView 3), AFE Navigator, JIRA, HP Quality Center. Novell Certified Network Engineer (CNE),Certified Document Imaging Architect (CDIA), completed gas/oilindustry course work, and other training programs.

Training/Communications.Developed course content and related presentation materials,conducted team-building workshops, made presentations to large audiences, and wrote marketing, product, and technical materials.

Project Management.Managed projects to meet established budgets, timelines, and functionality.

Management.Managed staff, hired personnel and contractors, wrote job descriptions, established performance standards, developed budgets,and reorganized departments into cohesive work groups.