BUS MGT 4250
Six Sigma Principles & Methods
Autumn 2016
Instructor: Cheryl Dickerson
Office: Fisher 630
Phone: (937) 408-9021
FAX: (614) 292-1272
E-mail:
Office Hours: Tuesdays, 7-8:00 PM and By Appointment
Class Location:Distance Learning
Class Time:Tuesdays, 5:30 PM – 6:50 PM
On-Line Training:
PREREQUISITES
Students are expected to have access to a Windows-based computer with high-speed internet access and have completed BusMgt 2320.
COURSE DESCRIPTION
This course is designed to familiarize students with the Six Sigma process improvement methodology and to provide them an opportunity to practice using Six Sigma Green Belt tools. A Six Sigma Green Belt is an individual who is skilled in applying basic and advanced process improvement and project management methods in order to complete projects that will result in significant, sustainable improvements within an organization. Originally developed by Motorola to improve quality in manufacturing processes, Six Sigma has been adopted by companies throughout the world to improve all types of processes.
When applied in business environments, Six Sigma programs have been used to dramatically increase an organization’s ability to improve quality and customer satisfaction while reducing overall costs. Companies such as AlliedSignal and General Electric have used Six Sigma to significantly increase productivity, operating income and cash flow.
In this course, students will gain an understanding of the strategy and deployment of Six Sigma Green belt methods. The online material will combine lectures with group discussions and student presentations.
To complement the Tuesday sessions, students will be required to complete online coursework at and other assignments during non-classroom hours.
Course Format
Blended learning uses different venues, synchronous/asynchronous/classroom, to help improve the learner’s retention and provide a richer learning environment. This is accomplished by allowing the student to learn the cognitive skills online allowing the classroom to focus more on hands-on applications. A quasi-blended format will be employed for this course. The learner is required to cover the online material (asynchronous session) prior to the synchronous sessions on Tuesday. Since there is NO classroom instruction; this limits the use of hands-on exercises to enhance the online material. This puts the majority of the responsibility of learning the material on the learner; therefore, it is imperative youthoroughly review the online material and have any questions about the material for the instructor PRIOR to Tuesday’s classes.
REQUIRED COURSE MATERIALS
MoreSteam.com’s web-accessed Six Sigma training program will be used in combination with printed case studies and classroom instruction.
PERFORMANCE EVALUATION
Grading:
Quizzes110%
Homework (3)7.5%
Midterm I (Define & Measure)15%
Midterm II (Analyze)15%
Comprehensive Exam25%
SPC Project10%
Capstone Project217.5%
Additional assignments/quizzes may be added at the instructor’s discretion.
1. Students are expected to complete the Moresteam.com material prior to the class session.
2. Peer Evaluation included in capstone project
Examinations:
Each exam will be multiple choice and some questions will require data analysis using MoreSteam.com templates, Minitab or StatTools—students’ discretion. The material could be based on anything covered in the lecture, MoreSteam.com or videos. If any social networks are open on your computer during an exam, you will receive a zero on the exam.
Quizzes/Homework/Projects:
Quizzes will be in Carmen and will expire. If you have not taken the quiz prior to the expiration date/time, you will receive a zero for that quiz. Likewise, homework and projects will be collected in a dropbox within Carmen. It too will have an expiration date/time. If you have not submitted your homework prior to that date/time, you will receive a zero for that assignment. I will not accept homework, projects or peer evaluations via e-mail or any other mail. They must be submitted via Carmen.
Unless otherwise specified, all homework is to be submitted to the Carmen Dropbox before the due date and time. A format for homework reports will be provided.
The two projects, SPC and Capstone, are formal reports delivered electronically and as in-class power point presentations. The format for each will be provided.
No make-up, late or early exams will be given, except in the case of medical emergency. Business related absences are not excused. Students should make arrangements now to avoid time conflicts.
Classroom Performance
Arrive to class with questions you have regarding the online material. If you are lost or don’t understand the material, ask a question.
This class is generally aided by the use of laptop computers. However, your participation is greatly reduced by checking emails and other non-related internet websites during class. The computer is for access to moresteam.com files and use of those files.
DISABILITY ACCOMMODATION
If you need an accommodation based on the impact of a disability, arrange an appointment with me as soon as possible. We need to discuss the course format and explore potential accommodations. I rely on the Office for Disability Services for assistance in verifying need and developing accommodation strategies. You should start the verification process as soon as possible.
ACADEMIC MISCONDUCT
Material submitted for course grade credit must be your own work. I will report any suspected case to the University Academic Misconduct Committee for investigation. Past cases have typically resulted in the assignment of grade of E for the course. Academic misconduct is a serious threat to the integrity and value of the Fisher College diploma.
Building a strong reputation is fundamental to your future success. This requires knowing what you stand for, and acting accordingly. Personal integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching. This will earn you others’ trust, however, it only takes one wrong move to erode or lose trust. Therefore, never allow yourself to do something that could damage your personal reputation or integrity.
Honor Code. Academic integrity is essential to everything we do here at Ohio State. In order to uphold the integrity of the Fisher College of Business, and the value of your degree, it is important that we communicate what is expected of all students and that we understand the activities that undermine these efforts. Thus, The Ohio State University and the Committee on Academic Misconduct (COAM) expect that all students have read and understand the Code of Student Conduct, and that all students will complete all academic and scholarly assignments with fairness, integrity, and honesty. Students must recognize that failure to follow the rules and guidelines established in the University’s Code of Student Conduct and this syllabus may constitute “Academic Misconduct.”
The Ohio State University’s Code of Student Conduct (Section 3335-23-04) defines academic misconduct as: “Any activity that tends to compromise the academic integrity of the University, or subvert the educational process.” Examples of academic misconduct include (but are not limited to) plagiarism, collusion (unauthorized collaboration), copying the work of another student, submitting the same or similar work for credit in more than one class, and possession of unauthorized materials during an examination. Ignorance of the University’s Code of Student Conduct is never considered an “excuse” for academic misconduct, so I recommend that you review the Code of Student Conduct and, specifically, the sections dealing with academic misconduct.
If I suspect that a student has committed academic misconduct in this course, I am obligated by University Rules to report my suspicions to COAM. If COAM determines that you have violated the University’s Code of Student Conduct (i.e., committed academic misconduct), the sanctions for the misconduct in this class could include a failing grade for the course, disciplinary probation, suspension or dismissal from the University. If you have any questions about the above policy or what constitutes academic misconduct in this course, please contact me.
I want you to understand why this is important, not only for building your personal character and reputation, but for protecting the reputation of all that we do and the value of your degree. Remember that the impact of your actions extends far beyond you.
COURSE OUTLINE
Date / Six Sigma Phase / Class Preparation Material / Topics Covered1. Tues., Aug. 23 / DEFINE / Moresteam.com -Session 1 / -Introduction to LSS
2. Tues., Aug. 30 / DEFINE / Moresteam.com -Session 3 / -Voice Of the Customer
-Intro to SigmaBrew
3. Tues., Sept. 6 / DEFINE/
MEASURE / Moresteam.com Session 24 / -Starting a project
-Process mapping
-Intro to SigmaBrew (cont’d)
4. Tues., Sept. 13 / DEFINE / SigmaBrew Simulation / -DEFINE Reports
5. Tues., Sept.20
6. Tues., Sept.27 / MEASURE
MEASURE / Moresteam.com- Sessions 5&6
Moresteam.com – Session 7 / - MSA
- Basic statistics
- SPC
7. Tues., Oct. 4 / MEASURE / SigmaBrew Simulation / -MEASURE Reports
8. Tues., Oct. 11 / DEFINE & MEASURE / TEST I / MoreSteam.com
Sessions 1 –7
9. Tues., Oct. 18 / ANALYZE / Moresteam.com Session 8 / -Root Cause
10.Tues., Oct. 25 / ANALYZE / Moresteam.com Session 9 / -Hypothesis Testing
11. Tues., Nov. 1 / ANALYZE / SigmaBrew Simulation / -ANALYZE Reports
12. Tues., Nov. 8 / ANALYZE / TEST II / MoreSteam.com
Sessions 89
13. Tues., Nov. 15 / IMPROVE/
CONTROL / Moresteam.com Session 10 / -Brainstorming
-Prioritizing Solutions
-Piloting
-A3 Thinking
14. Tues., Nov. 22 / CONTROL / Moresteam.com Session 11 / -FMEA
-Control Plan
15. Tues. Nov. 29IMPROVE/ SigmaBrew Simulation -IMPROVE/CONTROL
CONTROL Reports
16. Tues. Dec. 6 DMAIC FINAL EXAM Sessions 1-11
Peer Evaluation
Peer Evaluations will count for 5% of the total points:
Your name: ______
Scoring Criteria:
1 2345
Did Not Meet ExpectationsMet ExpectationsExceeded Expectations
Group Members (including yourself):
Quality of Quantity of Working Timeliness
Name Effort Effort Relationships
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Comments: