SITTIND001B Develop and update tourism industry knowledge
Key terms used in this unit
Word or term / DefinitionACT Tourism / A government organisation responsible for giving advice and information to all travellers to the Australian Capital Territory.
Anti-discrimination legislation / Laws that seek to eliminate discrimination in the workplace, exclusion from club memberships, schools, etc., due to race, age, gender, social status, etc.
Australian Bureau of Statistics (ABS) / A Federal government organisation that focuses on researching, collecting and publishing statistics on any economic, social or environmental issue to assist all sectors of the Australian government, businesses and communities by supporting and encouraging informed decision making.
Australian Federation of Travel Agents (AFTA) / A tourism industry association representing Australian travel agents and promoting domestic travel and tourism. Its purpose is to enhance the professionalism and profitability of its members through effective representation in industry and government affairs, education and training, and by identifying and satisfying the needs of the travelling public.
Australian Tourism Export Council (ATEC) / A government organisation representing Australia’s tourism export sector (the export of tourism). Its mission is to build better business relationships for its members and to represent the inbound tourism industry before government and business leaders. NB: Inbound tourism is an export, as it is a product sold overseas, and foreign exchange income is earned when visitors exchange their currency for Australian dollars.
Tourism Research Australia (TRA) / A federal government organisation collecting research and publishing tourism statistics to assist all sectors of the tourism industry, the government and Australian community, to support improved decision making for economic and sustainable tourism.
CBD hotels / Hotels situated in the Central Business District (CBD) of a city.
Compliance / Adherence to a prescribed set of rules; also defined as behaviour in accordance with legislation, such as following Occupational Health and Safety regulations. That is, a business owner must take steps to ensure that they and their employees are aware of and abide by all relevant laws and regulations. Non-compliance with legislation leaves a business open to legal disputes, fines and possibly the loss of their licence to operate the business.
Consumer protection / Laws that protect clients when they purchase services such as tourism, so that they receive the equivalent of what they've paid for.
Council of Australian Tour Operators (CATO) / CATO is an industry association whose members are tour operators or tour wholesalers. These members have specialised expertise in all aspects of travel, to a particular destination and supply travel and tour packages to domestic and international destinations. CATO represents its members on all issues ranging from licensing, automation, legislation, disputes, etc., to government and businesses of other industry sectors.
Discretionary income / When the basic needs of a person are met from their income, the discretionary income is the remainder that can be spent on travel or leisure at their discretion. Sometimes referred to as ‘expendable income’.
Discrimination / Treating someone unfairly or harassing them because they belong to a particular group. In Australia it is against the law to discriminate against people because of their race, gender, language, family structure, age, religion or disability.
Domestic tourist / A person who travels within their own country.
Duty of Care / Legislation of duty of care that makes tourism organisations responsible for protecting consumers against any fraud, misrepresentation or unethical practices by recommending only reputable tourism products.
e-business / Using the Internet to exchange goods and services, eg your customers browse an online catalogue and order online.
Ecotourism Association of Australia (EAA) / An industry association for Australian tour organisations primarily operating in Eco-tourism areas.
Educational trip (or ‘Famil’) / A trip or visit sponsored by a tourism organisation for tourism employees to experience first-hand their products and/or services. Also referred to as a familiarisation (or ‘famil’) trip.
Ethics / Ethics are a system of principles, morals and values that govern the way we behave and act. Principles of knowing what is right and wrong. Thus we may think a person is ethical or unethical by the way they conduct themselves. Our ethics, morals or values are shaped in part by our family, education and community.
Equal Employment Opportunity (EEO) / Legislation in the workplace promoting the idea of the best person for the job based on knowledge and skills, without discrimination against race, culture, age, social status, etc.
e-workers / Team members who do not work in the same location as each other, but use a network, an intranet or the Internet to communicate and/or supply their work. These people form an e-team. This may be done because of cost benefits, individual circumstances or because the nature of the work requires team members to be spread out or on the move. The arrival of broadband Internet and wireless Internet in recent times makes e-workers and e-teams a more workable option.
Fair Trading Act / Under the Travel Agents Act 1986, all travel agents and tour organisations must hold a licence. In NSW, the licensing authority is the Department of Fair Trading (previously known as the Consumer Protection Agency).
Famil / Familiarisation trip / A trip or visit sponsored by a tourism organisation for tourism employees to experience first-hand their products and/or services. Also referred to as an educational trip.
Formal research / The systematic collection of new information. It is usually carried out by specialist market research organisations. Also referred to as primary research.
Gross Domestic Product (GDP) / A measure of the value of a country's economy. The gross domestic product or gross domestic income (GDI) is a basic measure of a country's overall economic output. It is the market value of all final goods and services made within the borders of a country in a year.
Inbound Tour Operator (ITO) / A company which organises for inbound (international) tourists to travel to the country of the inbound tour operator. The company usually has highly qualified, multilingual staff who not only offer excellent geographical and regional knowledge, but an in-depth understanding of the clients and their respective markets.
Inbound tourist / A traveller who arrives in our country, whose country of origin is outside of our country (considered an international tourist).
Industrial Agreement / An agreement negotiated collectively between employer and employee representatives that sets out minimum working terms and conditions, and pay rates for a specific industry or sector.
Informal research / Research obtained by accessing information already gathered by other organisations. Also referred to as secondary research.
Intangible products / Products that cannot be touched, e.g. a holiday or insurance.
International Air Transport Association (IATA) / A worldwide industry association that represents, leads and services the airline industry (some 230 airlines globally). IATA seeks to improve understanding of the industry among decision makers and increase awareness of the benefits that aviation brings to national and global economies. It represents the interests of airlines across the globe, challenging unreasonable rules and charges, holding regulators and governments to account, and striving for sensible regulation.
Interstate tourist / A tourist who travels from their own state to another state.
Intranet / A computer network where information may be viewed as web pages, but may only be viewed by people inside an organisation (or other people authorised to view it); a popular way for middle to large size organisations to distribute information to staff.
Intrastate tourist / A tourist who travels within their own state.
Leakage effect / Refers to the loss of revenue generated by tourism to the Australian economy if all or most of an inbound tourist's spending in Australia leaks back overseas via factors of production (i.e. if international tourists buy products that are sourced (imported) from or owned by overseas companies, then the majority of the revenue will go to these overseas companies and only partly stays in the Australian economy).
Legislation / Legislation, laws, Acts and regulations are all forms of legal terms for rules established by government bodies to which we must abide by. Businesses must observe and monitor both National and State legislations and comply (compliance) with these laws.
MeetingsEvents Australia (MEA) / An industry association for Australian organisations operating Meetings, Incentives, Conventions & Exhibitions. Purpose is to foster professionalism and excellence in all aspects of meetings management. It also promotes the value and effectiveness of meetings as an important high-yield sector of business travel and tourism.
Multiplier Effect / The flow of spending through an economy (e.g. a local community) from tourism activities. In its simplest form the multiplier effect is how many times money spent by a tourist circulates through a country's economy.
Northern Territory Tourist Commission (NTTC) / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to the Northern Territory.
Occupational Health Safety Act (OHS) / Legislation defining the roles and responsibilities for management and staff for the implementation and maintenance of health, safety and security in a workplace. Compliance with OH&S legislation is mandatory and codes of practice provide employers with specific guidance on how to minimise the major areas of risk in business.
Outbound Tour Operator / A company that organises travel packages for outbound tourists (i.e. tourists travelling outside their country of origin).
Outbound tourist / A person who travels out of their country of origin to another country.
Package tours / A combination of tourism services, such as flights, transfers, accommodation and sightseeing, packaged into one product for a total price. Usually developed by tour wholesalers and promoted via a brochure or flyer distributed to retail travel agents for sale to the general public.
Product launch / When a tour organization (tour operator or tour wholesaler) or supplier launches a new or updated product into the market, by holding informative seminars for associated members of the industry (mainly retail travel agents).
Quality Assurance / The assurance clients receive a consistently high level of quality service.
Tourism Queensland / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to Queensland.
South Australian Tourism Commission / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to South Australia.
Sustainable tourism development / Achieving a balance between tourism development and the protection of the natural environment for use and enjoyment by future generations.
Stopover / A stopover is a stay of 24 hours or more at any city between the origin and destination of a journey.
Tangible products / Products that can be touched or felt (e.g. a tourism souvenir).
Tourism Tasmania / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to Tasmania.
Transfer (Air) / A transfer is a change from one flight (service) to another at an intermediate point which can be less than 24 hours or more than 24 hours. An online transfer is a change from the service of one carrier to another service of the same carrier (e.g. Qantas to Qantas). An interline transfer is a change from the service of one carrier to the service of another carrier (e.g. Qantas to British Airways).
Tourism Australia / Tourism Australia is a statutory authority of the Australian Government, which promotes Australia as a tourism destination internationally and domestically and delivers research and forecasts for the industry. Its objective is to increase both domestic Australian tourism and inbound tourism.
Tourism Destination Region(s) (TDR) / The town, city or country visited by a traveller (can be more than one place).
Tourism Forecasting Council (TFC) / A government organisation responsible for gathering research and statistics to forecast tourism statistics and trends, to assist tourism organisations to develop long-range plans.
Tourism NSW / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to New South Wales.
Tourism Victoria / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to Victoria.
Tourist Generating Region (TGR) / A town, city, region or country that has a consistent trend of supplying certain destinations with tourists. E.g. Australia is a TGR for the destination of Bali. That is, Bali experiences a high trend of Australian tourists.
Tourism Western Australia / A government organisation responsible for promoting and developing tourism, and giving advice and information to all travellers to Western Australia.
Trade Practices Act / The Trade Practices Act 1974 is legislation requiring services be offered with due care and skill, and prohibits fraudulent business practices. The Trade Practices Act offers protection for the consumer.
World Tourism Organisation (WTO) / The World Tourism Organisation is a significant global body, concerned with the collection and collation of statistical information on international tourism. This organization represents public sector tourism bodies, from most countries in the world and the publication of its data makes possible comparisons of the flow and growth of tourism on a global scale.
World Travel and Tourism Council (WTTC) / The World Travel & Tourism Council (WTTC) is the forum for business leaders in the travel and tourism industry. Its members comprise over 100 of the world’s leading companies within the industry. WTTC has a unique mandate and overview on all matters related to the industry, by raising awareness of travel and tourism as one of the world's largest industries.
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