LCS

MeetingMinutes

Venue / WWL Boardroom
Date / 29 August 2017
Time / 09h00 – 10h00

Chair: Lewatle Phaladi (LP)

Present

Eric Skosana (ES); Sipho Dache (SID); Senzo Nkosi (SN); Khulisujobe Sithole (KS); Lehlohonolo Ngema (LN); Sherperd Dube (SD),

Apologies

Simon Mofokeng (SM) and Charl Roberts (CR)

Minutes

Eric Skosana (ES)

Approval

Khulisujobe Sithole (KS)

Senzo Nkosi (SN)

Discussion

# / Item / Update / Responsible
Person / Targeted Date
UPDATES AND NOTES
Welcome and introductions /
  • Welcomed LCS Staff members to the meeting
/ LP
Meetings Report back
SMT Report back / Budget Meeting, Library will defend the budget on the 07th of September 2017 / CR / Bi Monthly
CAB Report back
Change Advisory Board /
  • ES and CR to attend CAB
/ ES/SM / Every Tuesday
Client Services – meeting dates: / CR/SM/KS/
ES
Projects
KCs /
  • IP Camera rollouts need to be escalated – a meeting has been scheduled to SMT pending money
  • Meeting was held with protection services who recommended 26 cameras be installed at Wartenweiler and also that the library pay carry part of the cost
  • Paiki is going to take this up directly with Vincent
  • 6 Camera installed – Software installed for Nkemeleng, pending LCS – SM will request meeting invite
  • Signage – CR to take to SMT
  • Keys for the cages: Cage modification and master key project – Admin working on it.
/ SN/SD/LN / 2017
ECRs - EDUC ,COMMS & WCL / • PC’s upgrades - done imaging
  • ECR1 and ECR2 Completed

PC Rollout /
  • 100% completed

Digital Signage Upgrade
When uploading a presentation edit the playlist do not change the schedule /
  • Media players offline
  • Educ - hard reboot on Educ
/ SM/SID / 2017
LIBGUIDES /
  • For more LibGuides issues see web team meeting minutes on Zendesk
  • Denise wants to put Podcast file on libguide – CR to look at it.

Managed Print Services – Minolta /
  • Signage required regarding print queues for students and pricing, signage to be placed near computers, to be escalated to Minolta
  • Waiting for Wits and Minolta for Pricing, still using 2016 pricing
  • New signage and pricing between June/July
  • Complaint received regarding removal of the machines
  • CNS/Minolta busy with the load balancing – on going
  • Historical Papers Printer – Working, to log ticket every time.
  • Arch student printer is not working due to network issues – call logged to CNS
/ SM / Ongoing
WIREDSPACE /
  • Wits press test collection creation - completed
  • Additional updates on LCS Web Team Meeting
/ CR, LP, SID / Ongoing
Wits Digitization Centre /
  • NRF project approved signed off –Waiting for money to be deposited
  • Request for expansion of storage –quote sent waiting for delivery
  • SD to check the prices for HDMI extension cables
  • Will roll out when we receive new machines
/ CR,LP,SD / Next Meeting
Content Management System Project /
  • To see Web Team notes
/ SID / 2017
Workgroups / Committees LCS participates in
Wits Digital Library & Archives Committee /
  • CR to update on the meeting held on the 17th Aug 2017

Network Upgrade Tender (NUT) /
  • Audit on data points – CR & SM to follow up
  • Software POC – room at Wits ICT to test library software – CR to communicate the date

Institutional ICT Committee /
  • Next meeting on the 23rd August 2017
/ CR
IMS Project Team /
  • IMS Meeting:
  • Reportedon Integration between ROCS & WIReDSPace
  • Waiting for the date to integrate on Prod from ROCS side
  • All Wits computers should run on .Net framework 4.6.1 : Minolta request
  • Who will be providing training once integration is completed?
/ CR, LP
Sierra/LMS
Library Platform / LMS/Sierra /
  • Oracle Integration
  • CAB approved, waiting for resource allocation.
  • Issue about Sierra not handling funds bigger than 21 million
  • Call was logged with Sierra, Sierra do not have a solution for the problem yet
  • Escalated to the technical team – to follow up. (pending)
  • GOBI : Online Ordering
  • Quotation received, waiting for the project plan
  • Sierra upgrade – System upgraded to Sierra 3.1.0, to test.
  • Sierra App taking time to open – call logged with III waiting for examples
/ ES, KS, CR / Ongoing
Branches
WCL /
  • UPS on the 1st floor was not installed due to safety and health issues
  • Waiting on CNS scheduling
  • Cabinet move – SM to attend network meeting
/ SN, SD, LN / Next Meeting
LAW /
  • SD: to visit every Tuesday and log a ticket for visit
  • 35 unsecured machines for the screens - done
/ LN / Next Meeting
ARCH /
  • NOTED: SM requested Molefi to modify the students computer cages – ongoing
  • Network problem – 3 machines
/ SM / Next Meeting
MGMT /
  • No issues
/ SN/LN/SD / Next Meeting
EDUC /
  • Zeta scanner delivered – Installation on Thursday
  • One Opac mouse not working – sent via mailing, waiting for feedback
  • Education digital signage off – LN to check
/ LN/SD / Next Meeting
BIOPHY /
  • Machine will be deployed for Emily
/ LN / Next Meeting
WHSL /
  • Remove the 2 “2400” PCs from staff – workroom PC’s
  • SD to organise longer network cable for TARA
  • Zeta Scanned delivered – Installation on Thursday
/ SD / Next Meeting
GEOMATHS /
  • Meeting about the library expanding to Audio/Visual – waiting for first meeting - floor plans received from PIMD – Pending
/ SN/LN/SD / Next Meeting
ENGIN /
  • No issues
/ LN / Next Meeting
COMM /
  • Computers will be moved to ECR 2 – done to collect old machines
  • Projector faulty – waiting for quotation from the supplier
/ SD/SN/LN / Next Meeting
WWL /
  • Debra machines at information desk is given problems, waiting new machines
  • Chiratidzo’s laptop end of life, to decide on the Laptop or Desktop
  • Express machine– LN to replace 2 more machines at the 2nd floor – waiting for power suppliers
  • LCS to do optional upgrades to windows 10
  • KS done – some network points are very slow
  • Problem with Label printer - Done
/ LN/SD/SD/SM / Next Meeting
General
General Issues /
  • LCS leave & workshops / training
  • CR: 9th to 27th Oct 2017
  • LN: 1st to 04th Sep 2017
•Alert tone for the LCS door
  • Storeroom and Workshop
  • SD: from May 2017 – Aug 2017
  • Any colleague responsible for workroom should ask cleaner to come and vacuum the carpet after staff birthday party or when the carpet is untidy
  • Please do not leave wet waste (bones, food, etc.) in the bin in the Workshop, all wet waste must be placed in the kitchen bins
  • Help Desk Zendesk:
  • Everyone should be checking tickets on the Helpdesk-LCS is short staffed
  • Upgrade in text formatting
  • Also check the suspended tickets
  • CR requested LCS to communicate in a professional and friendly way on Zendesk tickets
  • Correspondence needs to be done via helpdesk
  • Helpdesk will be audited
  • SID to updated Zendesk to show the dates the university was closed
  • Customer Relations Management - Awaiting new dates
  • If you are going on leave you can transfer your tickets to available agents
  • Technicians should close long standing tickets
  • SID has updated the Zendesk user portal
  • Zendesk invoice was received
  • 4 LCS reference books have been received and 2 are still outstanding
  • Casual day stickers

Staff Report backs
CR / 02: Tickets
LP / 06: Tickets
KS / 11: Tickets
SM / 04: Tickets
SN / 13: Tickets
SID / 06: Tickets
LN / 08: Tickets
SD / Leave: Tickets
ES / 08: Tickets
Next Meeting: / 05 Sep 2017
LCS minutes scribes: / LN _ Sept
SID _ Oct
LP _ Nov
SD _ Dec
SN _ Jan 2018
KS _ Feb
ES_ Mar