/ Eskom Media Monitoring Agency
Shortlisting Questionnaire

Shortlisting Questionnaire: Media Monitoring Agency

Please complete the questionnaire below in electronic format by typing in the necessary information in the text boxes.

Agency Profile

1 / Trading name / 8 / VAT number
2 / Registration number / 9 / Start date of business
3 / Postal address / 10 / Contact person
4 / Physical address / 11 / Designation
5 / Web address / 12 / Mobile number
6 / Landline / 13 / e-Mail address
7 / B-BBEE level / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / Not rated
14 / Does the agency have any international affiliations/partnerships? / Yes / No
If yes, please provide details of the international affiliations/partnerships (who they are, nature and tenure of the relationship, their track record, territories covered)
For monitoring in Mali / For monitoring in Uganda / For monitoring in SADC / For monitoring outside SA and Africa
If no, please indicate how the agency manages the monitoring of media outside of SA.

Skills Profile

15 / How many full time employees does the agency employ in its Gauteng office? / 1-5 / 6-11 / 12-16 / 17-25 / >25
16 / Provide details of those employees who have Journalism/Language qualifications and/or writing/editing experience (add more lines if needed):
Name of employee / Designation or role in agency / Relevant qualification / List relevant experience
17 / Describe the way in which the agency facilitates learning and skills transfer to clients and list all clients for whom this was done during the past 2 years (max 80 words):

Client Profile

18 / Provide details on the agency’s top 10 clients (based on clip volumes):
Client / Industry
(e.g. energy, construction, finance) / Client Size
(number of staff this client employs ) / # of keywords tracked / Average print clip yield per week / Average broadcast clip yield per week / Average digital clip yield per week

Service and Experience Profile

19 / Indicate whether the agency is able to provide the following services and indicate whether the agency provides the service using in-house resources or whether it is outsourced:
Service / Provide service using only in-house resources / Outsource all/some of the service / If outsourced, indicate what part of the service is outsourced and to whom
  1. Print monitoring (SA) – national press

  1. Print monitoring (SA) – regional press

  1. Print monitoring (SA) – community press

  1. Monitoring of Parliamentary media coverage

  1. Broadcast monitoring (SA)

  1. Digital monitoring (SA) – formal channels (e.g. websites)

  1. Digital monitoring (SA) – social media channels (e.g. Twitter, Facebook, blogs)

  1. Media Monitoring (Mali & Uganda)

  1. Media Monitoring (SADC)

  1. Media Monitoring (international)

  1. AVE calculations

  1. Writing abstracts and providing transcriptions

  1. Translations (all other SA languages to English)

  1. Develop publicity abstracts/précis

  1. Online Portal

  1. Archiving & Back Search

  1. Providing media reports twice daily (08h30 and 14h30)

  1. Providing breaking news alerts immediately (24/7)

  1. Providing weekend coverage reports on Sunday mornings

20 / Provide an indication of the number of South African media titles the agency currently monitors in each of the following media categories:
TV Channels / Radio stations / Newspapers (national/regional) / Newspapers (community)
Magazines
(consumer) / Magazines
(Trade and B2B) / Social media
(platforms) / Websites
21 / List the types of reports the agency is able to generate and give an indication of the content/type of analysis contained in each report, how often the agency is able to issue it and why it would be of interest to Eskom:
Report / Purpose of the report (content/type of analysis) / Frequency of the report / Why would this report be relevant to Eskom

Systems Strength

22 / Provide details of the processes, systems or technologies the agency uses to monitor media and the benefits each of these offer clients (focus on the ability to reduce cost and increase delivery speed) (max 100 words each):
Print media (national)
Print media (regional)
Print media (community)
Broadcast media (TV)
Broadcast media (radio)
Digital media (formal)
Digital media (social)
23 / List, and provide a brief description of the technology (tools) the agency uses to deliver media alerts and information to clients:
Technology (tool) / Short description of how it works / What makes it unique/special & benefits to client / Media type used for (e.g. digital)
24 / How long does it take the agency to deliver a radio clip to a client (time between the clip being broadcast and the client receiving an electronic copy of the clip)?
Less than 30 minutes / 30 – 60 minutes / 61 – 90 minutes / 91 – 120 minutes / >2 hours
25 / How long does it take the agency to deliver a TV clip to a client (time between the clip being broadcast and the client receiving an electronic copy of the clip)?
Less than 30 minutes / 30 – 60 minutes / 61 – 90 minutes / 91 – 120 minutes / >2 hours
26 / Can the agency deliver online clips in an uncluttered text format? / Yes / No
27 / Which of the following features does the agency’s Online Portal offer (tick)?
Searchable / Yes / No / Automatic report generation/extraction / Yes / No
Customised filing and sorting of clips / Yes / No / Multiple formats (pdf, j-peg, podcasts, etc) / Yes / No
Customised branding (client logo, colour, etc) / Yes / No / Password protected access for multiple users / Yes / No
28 / How does the agency ensure that the Online Portal download speeds of clips are maximised for clients (i.e. download time reduced)?
29 / Tick the search options provided by the agency’s Online Portal:
Keywords / Dates / Titles / Other (list)
30 / For how long can the agency retain files in its archives?
31 / What measures does the agency take to ensure the integrity/safety of data in its archives?
I hereby declare that all the information provided in response to this shortlisting questionnaire is correct at the time of submission. / Name and Designation: / Signature:

Thank You

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