Volunteer Mentor -
Wandsworth Diversionary Activities

Hours: To be agreed on an individual basis

We ask that each mentor commits to meeting the young person for up to 1 hour per week for a minimum of 6 months.

Reports to: Volunteer Co-ordinator

Role Summary: To befriend, support & motivate young people who are being forced towards the edge of society and make every effort to prevent it from happening. Through establishing relationships, Mentors will act as a positive role model, give advice and inspire young people to thrive and achieve more.

Key Tasks, Duties & Responsibilities:

  • To work with referred young person, providing encouragement, offer guidance, listen, act as a positive role model and promote personal development.
  • To be enthusiastic, sensitive to the young person’s needs and able to set goals.
  • To record relevant information after meeting with the young person in a timely fashion.
  • To ensure the health & safety and safeguarding yourself and the young person you are working with. Adhering to Spurgeons policies and procedures.
  • Participate in supervision, staff/mentor meetings and appropriate training as required including introductory session.
  • Must have a passion for improving the lives of young people within their community

Why Mentor?There are many reasons including:

  • Giving back to the community.
  • Being part of a young person’s personal development.
  • Self-satisfaction.
  • Gaining new skills & sharing your own.
  • Fun.
  • Networking.

Competencies (expected behaviours)

Within the three performance fundamentals Spurgeons identified ten core competencies that describe expected behaviours for which volunteers are required to perform within, at the level of their role which are underpinned by Spurgeons Core Values. For each role there are role critical competencies that are key in ensuring the role is done effectively which are complemented by other core competencies to ensure successful performance. Please refer to Spurgeons Competency Framework for detailed descriptions.

COMPETENCY / LEVEL / ROLE CRITICAL COMPETENCES / OTHER CORE
COMPETENCES
PROVIDING EXCELLENT SERVICES
Focusing on the Customer
To meet customers’ (service users and colleagues) needs and aims to continuously improve the services they provide to make sure customers receive an excellent service. / 1 / x
Safeguarding People
To ensure that all service users are appropriately safeguarded and that all staff are kept safe whilst working; safeguarding being always recognised as of paramount importance. / 1 / x
Delivering Outcomes
To ensure agreed outcomes are delivered in the most efficient and timely way by embracing a creative and entrepreneurial approach. / 1
MANAGING SELF AND OTHERS
Providing Direction
Leading and providing direction to individuals, supporting and enabling them to make a positive contribution to the current purpose and future vision of the organisation. / 1
Working as a Team
To work effectively with other people and use the diversity of the team to create a working environment which helps achieve the tasks. / 1 / x
Developing Self and Others
To behave ethically and professionally within your role, being aware of your own and other people’s strengths and weaknesses, and take steps to learn, develop and achieve high levels of performance in yourself and others. / 1
Embracing Change
To embrace change effectively within services and departments through reflective, motivating and flexible leadership and team working. / 1
Communicating with Clarity
To ensure the effective use of written and oral communication skills to convey information and ideas to individuals and teams within and outside the organisation and create opportunities for individuals to respond and provide feedback. / 1
MANAGING RESOURCES
Making Evidence Based Decisions
To identify and use various sources of evidence, making meaning of it to understand how relevant and valid it is, to enable effective decision making that improves performance and delivers outcomes. / 1
Planning and Managing Resources
To make sure the organisation delivers its key priorities, tasks and forecasts; effectively manage risks, relationships and use resources in efficient ways to deliver outcomes. / 1

If you have any questions about this volunteering position, or would like to apply, please contact Harriet Smith on 07814 144 320 or email