Sheehan Industries
You are about to take a Pre-Employment Assessment. Your assessment results will determine your eligibility to be considered for a position with Sheehan Industries for the next 60-days.
This assessment contains 40 questions and takes approximately 55 minutes to complete, however, you may take as much time as you need to complete the assessment.
If you are a person with a disability and need an accommodation, please see any member of management for assistance.
In order to be considered for a position you must complete and pass this assessment.
Please be sure the work you submit is your own. Do not seek or accept help in answering the questions on the assessment.
Your individual responses to the questions in this assessment are strictly confidential and are not shared with the facility in which you are applying and will not be disclosed to you upon completion of this assessment.
Please read each question carefully before selecting the appropriate response as you must pass this assessment in order to be considered for a position.
This Pre-Employment Assessment contains four types of items:
- Items asking you to choose the most appropriate response to a work-related situation.
- Items asking you to rate the effectiveness of possible ways of dealing with work-related situations.
- Items asking you to indicate how much you agree or disagree with a statement.
- Items asking you to indicate your past experiences.
Please respond to all items fully and honestly. All questions must be answered.
The questions in the assessment have been divided into four sections. There are brief instructions provided for each section. Please read them before beginning each section.
SECTION ONE: Read the scenario and select the best response.
- One of your customers has just said to you, “The service here is terrible.” You should say:
a)“What is it about the service that you have not liked?”
b)“Would you like to fill out a complaint form? I can get one for you.”
c)“I realize our service is poor today. We are understaffed, so I apologize.”
d)“I am really sorry to hear you say that, but we are trying as hard as we can.”
- Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn't been involved in any serious accidents, but he's had many near misses. Your supervisor asked you to introduce a new employee, Susan, to the department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do?
a)Tell Terry that you think it would be better if he let you do the training.
b)Tell your supervisor that Terry has had many near-misses and not much experience.
c)Let Terry give Susan the safety training.
d)Volunteer to help Terry train Susan on the safety procedures.
- It's been a very busy day, and you have just received a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to:
a)Ask the customer to wait and ask the employee who last dealt with her why the problem was not fixed.
b)Ask the customer to wait and ask the employee who last dealt to speak with her.
c)Apologize to the customer and ask if she would like to speak with a supervisor.
d)Apologize to the customer and ask how you can fix the problem.
SECTION TWO: Read the statement and choose how strongly you agree/disagree with it.
Strongly Disagree / Disagree / Neutral / Agree / Strongly Agree11. I believe feedback does little to improve performance. / ○ / ○ / ○ / ○ / ○
12. No one is the victim when you steal from your company. / ○ / ○ / ○ / ○ / ○
13. If I’m unhappy with a job, the best thing to do is quit as soon as possible. / ○ / ○ / ○ / ○ / ○
14. What is good for the organization is the concern of the supervisors, not the employees. / ○ / ○ / ○ / ○ / ○
15. My behaviors are often not as safe as they could be. / ○ / ○ / ○ / ○ / ○
SECTION THREE: Read and respond to the statements and choose the answer that best represents your experience.
21. How often did you complete extra credit assignments in school?
a) Whenever offered.
b) About 75% of the time.
c) About 50% of the time.
d) About 25% of the time.
e) Never
23. In the past year, how many times were you late for work/class?
a) Never
b) 1 – 2 times
c) 3 – 5 times
d) 6 or more times
e) I have not worked or had class this past year.
24. In school, how frequently per year did you request an extension on a due date from a teacher.
a) Never
b) One
c) Two
d) Three
e) Four or more times
26. Suppose we contacted your most recent supervisors/teachers. What would they say about how often you stretch the rules at work/school?
a) It never happens
b) It rarely happens
c) It happens occasionally
d) It happens frequently
e) I don’t know
27. Compared to your peers, how often do you lead others?
a) Much less often
b) Somewhat less often
c) About the same
d) Somewhat more often
e) Much more often
28. How would you describe your grades in high school?
a) Mostly A’s
b) Mostly B’s
c) Mostly C’s
d) Mostly D’s and/or F’s
e) My school did not give grades
SECTION FOUR: Read the items below and respond to how effective/ineffective each is.
Rate the effectiveness of each action listed below for dealing with an angry customer who has come to you with a complaint / Very Ineffective / Somewhat Ineffective / Neutral / Somewhat Effective / Very Effective31. Asking questions about specific reasons why the customer is upset. / ○ / ○ / ○ / ○ / ○
32. Outlining reasons why the customer’s concern is not right. / ○ / ○ / ○ / ○ / ○
35. Referring the customer to a more experienced co-worker. / ○ / ○ / ○ / ○ / ○
Rate the effectiveness of each action listed below for dealing with a difficult employee.
36. Dropping small hints to let this co-worker know his/her behavior is bothering you. / ○ / ○ / ○ / ○ / ○
37. Talking to other employees about the situation. / ○ / ○ / ○ / ○ / ○