Shaz Charles Gagan

Shaz Charles Gagan

Northern California

Cell: 916.474.1986 - Email:

Professional Summary

Results-driven Business Intelligence and Analytic professional with extensive experience in the area of design,
development of BI platforms, reports, analytic & visualization hosted on cloud and complex enterprise systems.

Core Qualifications

Design and development of BI reportsAgile software development via SDLC
Design and development of BI dashboardsUsability testing & technical documentation
Design and development of metadata models Strong communication, facilitation & presentation
Hands-on SQL (Oracle and SQL Server)Big Four consultancy background experience

Technical Skills

SkillsProficiencyTotal YearsLast Used

Cognos BI & Analytics (7.x, 8.x, & 10.x)Superior12Current

Cognos Framework ManagerSuperior10Current

Oracle & SQL Server DBMSSuperior10Current

Tableau Visualization (9.x)Advanced2Current

MarkLogic No SQL DatabaseIntermediate2Current

Core Accomplishments

Made an immense contribution by identifying a list of application users during annual software license
forecasting & budgeting period. Identified Standard-Users allocated with expensive Power-User licenses.
Collaborated with key stakeholders and rectified the issue. This result was a savings in excess $120K
across all manufacturing departments.
Designed and developed a set of standard reports by introducing requirement templates and professional
looking report templates for a consistent look and feel across all BUs and refineries. The result was
attributed to savings in time and money by at least 95% of information architects, business analysts and
report developers.
Managed to go in and turn around couple of totally derailed projects by analyzing the project situation first,
partnering with key stakeholders and re-organizing efforts in proposing alternative solutions.

Experience

Lead Technical Analyst
November 2013 to Current
Chevron Global － San Ramon, CA

Responsible for managing technical support process regarding all BI related applications and artifacts
including managing expectation of key stakeholders across 6 refineries
Managed and led a team of 5 full time professionals across the globe and played Lead Technical Analyst
role in role in implementation of Cognos BI & Analytics platform for refineries across the globe.

CV Resume -

The project involved migration and conversion of all reports into Cognos reports. All deliverables including
design and development of reports, interactive dashboards, conditional based alerts and notifications were
completed 3 weeks prior to the project end date.

Management Consultant
March 2010 to October 2013
IBM － San Francisco, CA

Contributed to multiple BI related projects and provided innovative solutions to IBM clients.
Made immense contributions to scores of clients by improving their BI platforms through analyzing their
needs, wants, skill sets, systems and processes.
Implemented new BI platforms or overhauled existing ones resulting in significant amount of savings
ranging from labor hours to simplifying BI environments.

Senior Consultant
March 2007 to December 2009
ACCENTURE － San Francisco, CA

Specialized in partnering with key stakeholders and obtaining buy in for proposed solution.
Strategized in gathering requirements and building proof-of-concept around as-is, to-be and laser sharp
focused on delivering gaps.
Leveraged agile methodologies in software development life cycle throughout project.
Accomplished over 90% success rates on smaller projects.

Consultant
September 2005 to March 2007
BUSINESS DECISION － Chicago, IL

Gained experience with Information Technology as a BI developer specializing in Cognos BI and
Analytics.
Learned and applied proven BI methodologies and best practices within software development life cycle.
Increased the number of positive comments from satisfied clients and continued making enormous
contributions.

Cognos & BI Support Specialist
March 2002 to September 2005
HEWITT － Chicago, IL

Managed clients' expectations by providing thorough problem resolution with BI related issues.
Demonstrated above average technical skills and positive client relationships.
Maintained strong relationship with the client-base which led to working and resolving issues at clients'
sites.

Education

Bachelor of Science: Business Administration, 2002
Northern Illinois University － Dekalb, IL, USA

Computer Information System, 1999
William Rainy Harper College － Palatine, IL, USA

CV Resume -