Shannon Marie Sudderth
3107 Valley Ct Manvel, TX 77578◆512-934-2412 ◆
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With sixteenyears of customer service experience I can interface well with others at alllevels including patrons, customers, professionals, and co-workers. I am Caringand known to others as hardworking and intellectual with interpersonal communication, and office support skills.
I am proficient with POS systems as well as Microsoft Office Suite and other
Microsoft products, e-mail correspondence, efficient internet research, Mac
OS, Google Apps, Open Office, Adobe Photoshop, basic HTML coding, and
Excel.
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Work Experience
General Manager
Nordstrom - Bazille December 2012 – Present
Houston Texas
Gaston Rousselot
- Oversee complete operations and financial responsibility through budgets and controlling COG and Labor.
- Development of Assistant Managers and Hourly staff.
- Monthly Scheduling based off forecasted sales and current sales trends
- Putting together a Monthly/Annual Marketing and business plan.
- Coordinating weekly managers meeting to discuss Daily P&Ls and go over ways to develop the team to enhance the customer experience and quality of product.
- Lead a team of 50 employees to provide the best customer service through leadership and motivation to be the best.
- Marketing Control
- Monthly appearance at all the Chamber of Commerce Meetings
- Web Design and SEO ideas
- Canvasing to local businesses
- Data entry; Daily sales reports, timekeeping, PL Reports, expense reports, invoicing, and completing excel worksheets
Director of Marketing / Catering
Fuego Tortilla Grill March 2015 – October 2015
Waco, Texas
Les Collinsworth
- Complete day to day Financial Responsibility and Operations
- Scheduling/Inventory/Biweekly Payroll/FoodLabor Cost
- Marketing & Networking to Chamber of Commerce Events
- Be attentive and able to help the need of each customer
- Packed up all items needed for events and double check to make sure all utensils, tables, linens, and chafing dishes were accounted for.
- Marketing Control
- Monthly appearance at all the Chamber of Commerce Meetings
- Web Design and SEO ideas
- Canvasing to local businesses
Holiday Catering Assistant
Alonti Catering CaféOctober 2012 –January 2013
Houston, Texas
Vanessa Hernandez
- Help ensure the quality and efficiency of service
- Deliver all catering items to corporate events and luncheons on time
- Be attentive and able to help the need of each customer
- Packed up all items needed for events and double check to make sure all utensils, tables, linens, and chafing dishes were accounted for.
- Networking by going to the local events
General Manager
McLoughlin's LLC February 2009- November 2012
Denver, CO
Frank McLoughlin, Owner. 303-573-5131
•Oversee General Administration Responsibilities and
major Pub decisions
•Create end of year budget and P & L reports
•Organize Pub Annual Events and large group gatherings
(Portfolio Available)
•Inventory / Ordering of Bar Goods
•Oversee menu changes
•Booking Monthly / Annual Pub Events
•Paying monthly Pub bills
•Keeping close Records and Receipts of any and all
Expenditures.
•Bi-weekly Payroll for all Staff and Managers
•Daily Sales Reports and Bank Deposits
Bartender/Server
Docs Motorworks 2005-2008
Austin, TX.
Dion Washington, General Manager. 512-448-9181
•Helped ensure success of a local restaurant start-up
•New-hire training, bartending, serving
Bartender/Server
Iron Cactus 2003-2005
Austin, TX.
Gary Manley, General Manager. 512-472-9240
•Helped ensure success of a local restaurant start-up
•New-hire training, bartending, serving
Event Coordinator
TGI Fridays 1999-2003
Austin, TX.
Eric Stoffel, General Manager. 512-478-4991
•Book corporate events
•Marketing and canvassing to local business
•Business planning to increase sales for the restaurant