Service User Meeting

Minutes of the Meeting held on Monday 18th January 2010

At the Regional Secure Unit,Ealing

Attendance

Mr John Viner Hounslow User Involvement Project / Chair

Ms Sue CummingHead of Patient and Public Involvement / Minutes

JTEaling Service User

ADService User Ealing Older People’s Service

AMEaling Service User

Mr Mike LoosleyEaling User Involvement Project

RSService User High Secure Services

PDService User, West London Forensic Services

CRService User, Hammersmith and Fulham

JCService User, Hounslow Older People’s Service

Mr Mark BallentineHammersmith and Fulham MIND

Ms Serina JuraEscort User High Secure Services

Mr Duncan McDougallEscort User High Secure Services

Ms Margaret Rioga Service User and Carer Co-ordinator West London Forensic Services

Mr Vushe Hove Service User and Carer Co-ordinator West London Forensic Services

Apologies

Ms Laura HurleyHammersmith and Fulham MIND

Ms Wendy MyersonEaling LINKs

TOService User, West London Forensic Services

POService User,West London Forensic Services

Ms Tara Ferguson-JonesCommunications Dept

The meeting was opened and chaired by Mr Viner.
Item / Minutes
The November 2009 minutes were agreed as correct.
1. / Structure of the Main Forum
  • It was agreed that having timing attached to agenda items would help ensure that adequate time was allocated to all items. ActionMs Cumming
  • Mr Viner suggested that a time limit of 3 minutes be imposed on contributions in the main Forum and the Service User Meeting to allow space for everyone to contribute. This was agreed.
  • PD said that ‘any other business’ items that she wanted to raise did not have adequate time. Ms Cumming highlighted the need to let her know if possible before the Forum of items for the agenda or at first arriving for the Forum so that time can be allocated to discuss. PD agreed to do this.
  • AM and Mr Viner said that the main Forum start time clashed with the finish of another Trust meeting in the Communications Dept for which invitations had been very short notice i.e. 2 working days which felt difficult. Ms Cumming asked that service users let those offering the opportunities for involvement know of any clashes and also ask for more time to prepare. Action Ms Ferguson-Jones

2. / Chair of the Service User Meeting
Mr Viner said that he will be standing down in his role as Chair of the meeting. Mr Viner was thanks by Ms Cumming for his contribution and support.
RS volunteered to Chair the meeting form March 2010, which was agreed.
3. / Care Programme Approach (CPA)
It was asked that Ms Cumming place CPA on the agenda for the main Forum. Mr Ballentine raised the issue of the out of date Trust CPA leaflet and of communication of the new CPA policy to service users. Action Ms Cumming
Mr Ballentine said that H&F MIND have responded to the CPA proposals and that he will email to Ms Cumming for distribution. Action Ms Cumming
CR agreed to raise issues regarding CPA at the Trust CPA meeting that he is attending 19th January 2010 and feedback to Ms Cumming for distribution. Action CR and Ms Cumming
4. / Service User Chair of Forum
JT informed the meeting that she is likely to be discharged back to her GP soon. She asked therefore if it was agreeable for her to continue in the role of Chair. The group agreed it was still appropriate up to a year after discharge.
5. / Attendance of service users at Trust meetings
Mr Loosely said that there are a number of service users attending Trust meetings and the communication back to local Forums and into this meeting can be patchy. We need to consider how to improve this. Action – All to consider and agenda for next service user meeting.
It was acknowledged that User Involvement workers meet from Ealing, H&F and Hounslow on a quarterly basis.
6. / Conference
It was felt that whilst it would be useful to have a Trust wide conference to share ideas and discuss at the moment it is difficult to get adequate representation to meetings such as this one so confidence levels were not good at getting good service user numbers to a conference.
We would need to be clear who the conference was for and what we hoped to achieve. RS wondered if it would be a good use of resources?
Mr Viner said that we already have the Trust Annual General Meeting (AGM).
CR suggested considering further the structure a conference could take.
Mr Ballentine thought a conference that looked at anti stigma would be interesting.
Action – All to consider and agenda for next service user meeting.
7. / Branding Exercise by Communications Dept
RS said that he would have appreciated High Secure service users being informed of the branding exercise and to have had the opportunity to contribute i.e. someone discussing in their local forum etc. Ms Cumming agreed to raise with Ms Ferguson-Jones. Action Ms Cumming
Date and Time of Next meeting
Date of Next meeting 16th March 2010
Time:2 - 3pm
Venue: The Conference Room, Regional Secure Unit, Ealing
If you have anything for the agenda please let Ms Cumming know:
Telephone: 020 8483 2073
Email:
Address:
Clinical Governance Department, Magnolia Way, Uxbridge Road, Southall, Middlesex UB1 3EU