Service Manager - Midlands

Making a lifetime of difference to children in schools
Place2Be, 13/14 Angel Gate, 326 City Road, LondonEC1V 2PT
Tel: 020 7923 5500 Email:

March2013

Dear Applicant,

Service Manager - Midlands

Thank you for your interest in the above post. Please find enclosed:

Terms and Conditions of the post
The job description and person specification for the post
Personal Details Form for Applicants
Equal Opportunities form

Please send yourCV and Supporting Statement(of no more than 500 words) clearly showing how you meet each selection criterion in the person specificationand stating which specific role you are applying formarked for my attention no later than 9am on Monday 25 March 2013. Please note interviews have been provisionally scheduled for3 April 2013.

You do not need to provide your date of birth on your CV or the years you went to school or any other training establishment.

Please return your application by email only to in Microsoft Word format.

Please ensure that you have also completed and sent to us Personal Details and Equal Opportunities Forms. You can do so by returning this entire Job Pack with two forms completed electronically, you will find them at the end of this document.

If you are a current member of staff or our volunteer please note that you are required to notify your line manager and obtain a letter of recommendation supporting you in applying for this post. Please submit the letter together with your application and not separately.(applications without a letter of recommendation will not be considered as full).

Thank you for your interest in Place2Be and we look forward to receiving your completed application.

With best wishes,

Alex Wilkinson

Interim Resourcing Officer

Service Manager – Midlands
Terms and Conditions

Below is a general outline of the Terms and Conditions for this post. Full terms and conditions will be included with our offer of employment.

Type of Appointment

Permanent, Full-Time

Location

Nottingham

Probationary Period

6 months’ probationary period with a formal appraisal in the sixth month.

Salary

£37,000 per annum

Hours of Work

5 days (36 hours) per week.Working days areMonday to Friday

Annual Leave

A full time equivalent allowance is 25 days per annum plus bank holidays. The pro-rated allowance will be calculated once the candidate is appointed and the start date is known.

Pension

Employees are eligible to join Place2Be pension scheme after three full months of service. The Place2Be contributes 3% of your salary into the scheme; employees may contribute as from 3% of their salary per financial year. A free session is available with our financial advisers to help plan your pension needs.

Childcare Vouchers

We run an approved childcare voucher scheme which offers income tax and National Insurance contribution savings when paying for child care.

Cycle Scheme/Season Ticket Loans

We offer interest-free loans for buying a season ticket or purchasing a bicycle to assist our staff with reducing the cost of travelling to work.

Eye Care Vouchers

We provide eye care vouchers entitling you to a free annual eye test. This scheme fulfils our legal obligations under the Health and Safety at Work Act for staff using Display Screen Equipment. If staff require glasses because of their use of a DSE then an additional voucher pays for a basic pair of glasses.

Training and Development

Place2Be offers a central development programme for all staff and provide a range of training opportunities as part of employee’s individual personal development plan.

Asylum and Immigration Act 1996 – section 8

Under the Asylum and Immigration Act 1996 you will be required to prove your eligibility to work within the UK. Further details will be provided to shortlisted candidates.

Criminal Records Bureau (CRB)/ Disclosure Scotland

An offer of employment for this post will be subject to a satisfactory Enhanced Disclosure clearance from the Criminal Records Bureau/Disclosure Scotland.

References

References will be taken up from your two most recent employers. Any offer for this role is conditional on both references being satisfactory.

Job Description

Job Title:Service Manager – Midlands

Reporting to:Head of Service Management North or South, or National Manager Scotland

Location:Nottingham

Introduction

Place2Be is the leading UK provider of school-based emotional and mental health services. Founded in 1994, we work with 500 schools across the country, mostly in areas of high deprivation and disadvantage, seeking to improve the prospects of children aged 4-14 by tackling the complex social issues that result in educational disadvantage.

We provide early intervention mental health support, without stigmatising children or families and at a point where they need it most. Our work effectively removes the emotional barriers to learning and prevents the downward spiral that can lead to low aspirations, poor educational achievement and truancy/exclusion from school. It helps improve children’s attainment and builds their resilience, providing them with brighter prospects and hopeful futures.

Because it is an integrated school-based service supporting children, parents, teachers and school staff, Place2Be becomes a trusted part of the school and the wider community. Our core services are delivered by clinical staff and highly skilled Volunteer Counsellors. We measure and evaluate the outcomes of our work, demonstrating the positive impact of our interventions. Place2Be offers consultancy support, advice and workplace learning to teachers and school staff. We are also a leading provider of specialist training and university-validated professional qualifications to those who work clinically with children, helping to build capacity in our local communities.

Overall Purpose of the Role

To lead and manage all aspects of the full, area-wide field based service for a designated geographical area and up to 30 schools which have contracted for the direct service model or the Place for Counsellors service in line with the quality standards set by the organisation.

To play an active role as a key member of the Service Operations team and in representing Place2Be in the area.

Responsible to:

Head of Service Management North or South, or National Manager Scotland

Supervises:

Cluster Manager/s and Parent Counsellor dependant on capacity

Scope of Role:

Up to 30 schools with either full service model or Place for Counsellors and/or Parent Counselling

Main Duties and Responsibilities:

1. Management of Service Delivery

To ensure that clinical work and quality remains central to our work and ethos

To take responsibility for the work with children and families through direct line management and clinical supervision of School Project Managers in a number of schools (up to 6) and through the line management and clinical supervision of a Cluster Manager/s who in turn line manage and supervise School Project Managers in their allocated schools. In addition dependant on the services offered locally there may be line management and clinical supervision of a Parent Counsellor and/or peripatetic clinical staff.
To ensure that Place2Be’s Policies and Procedures are effectively implemented and contribute to keeping them updated
To build and develop the field based service management teams for the area ensuring appropriate training, succession and emergency cover plans are in place and that resources are available including sufficient volunteer counsellors to meet service commitments
To monitor quality of service being provided and ensure standards are met or exceeded through active management and monitoring of individual and team performances
To work with the Training Team and other Core Hub teams to ensure that Cluster Managers, School Project Managers and Volunteer Counsellors are trained and developed to enable them to provide a high quality service
To represent Place2Be at appropriate meetings e.g. Head Teachers, Steering Groups and meetings with key funders or stakeholders
Where schools exit the service to ensure that the clinical works ends appropriately and that staff and key stakeholders are consulted and advised as necessary
To recruit and induct new staff and volunteers as required in line with Place2Be Policies and Procedures

2. Safeguarding

To ensure that field based staff in the area are recruited, trained and monitored in line with the organisation’s quality standards for safeguarding.
To ensure that the Policies and Procedures in respect of safeguarding are complied with and to contribute to any updating as required.

3. Development

To work with the Head of Service Management and the Business Development team in building capacity and onboarding new schools and services in line with the business plan
Building and sustaining links with key local stakeholders in targeted geographical areas
Ensuring that services are offered and extended in line with the agreed strategic priorities and that pilots are managed and monitored
To actively promote the organisation through presentations and meetings with key stakeholders including funders, potential customers, local colleges and training organisations who supply volunteer counsellors and other relevant parties.

4. Finance and Funding

To supply information for funding applications and bids when requested
To engage with funders and potential funders in the area in liaison with the fundraising team
To work with the Head of Service Management in managing spend against budget for the area

5. Reporting

To provide regular reports to Head of Service Management and in response to other requests in a timely manner
To provide information for reporting to funders and other external partner organisations as requested
To work with and support the Research and Evaluation team in their requirements for information from the field

6. General

To keep up to date with developments in the sector and key government initiatives in our field of operation
To contribute widely as a member of the Operations team
To support and nurture the Place2Be values of Perseverance, Integrity, Compassion and Creativity
To work as a team member of the organisation as a whole sharing information and best practice openly and productively

7. Flexibility

This job description if a general outline of the duties and responsibilities which may be subject to amendment as Place2Be itself develops. The post holder may be required to undertake other duties as may reasonably be required from time to time.

Job Application Pack for Service Manager (Midlands) March 2013Page 1 of 12

Making a lifetime of difference to children in schools
Place2Be, 13/14 Angel Gate, 326 City Road, LondonEC1V 2PT
Tel: 020 7923 5500 Email:

PERSON SPECIFICATION

Service Manager (Midlands)

The person specification outlines the main criteria for the post and short-listing will be based on the following criteria. Please ensure that your supporting statement clearly shows how you meet the criteria using experience gained either in paid or voluntary work.

CRITERIA / Essential / Desirable
An appropriate professional qualification in an area relevant to the service and registration (if appropriate), with the relevant body. / 
Relevant post qualification experience and proven application of high standards of professional practice and achievement of positive outcomes. / 
Experience in establishing effective working relationships with relevant partners, agencies or other bodies. / 
Experience of taking responsibility for clinical work through direct line management and clinical supervision of School Project Managers and clinical supervision of a Cluster Manager/s. / 
The ability to build and develop the field based service management teams for an area / 
Experience of recruiting and inducting new staff and volunteers as and when required, in line with relevant policies / procedures. / 
Experience of working with key teams within an organisation (eg training) to ensure that field staff are trained and developed to enable them to provide a high quality service / 
Experience of monitoring quality of service through active management and monitoring of individual and team performances / 
Experience of working within policies and procedures in respect of safeguarding. / 
Ability to work with others to contribute towards building capacity, and onboarding new schools and services. / 
The ability to actively promote the organisation through presentations and meetings with key stakeholders. / 
Experience of managing spend against budget for the area /



Experience of providing regular field reports to key areas of the ordganisation /



Knowledge of the sector and key government initiatives in our field of operation /



Personal Details Form for Applicants

Please complete ALL sections of the form even if some information is included in your CV.Place2Be is committed to Equal Opportunities within its employment practices. The enclosed Equal Opportunities Form will be removed before shortlisting and will remain confidential to the Human Resources Department.

Post applied for / Hub/ Area
Closing date / Where did you find out about this vacancy?
Please give reference number if known / BACP BAAT BADT BAPT Guardian Other
Please give details:

Place2Be

Have you previously applied for any jobs within Place2Be? / Yes
No / If yes please give details:
Post / Hub/ Area / When
Have you ever worked or volunteered for Place2Be? / Yes
No / If yes please give details:
Post / Hub/ Area / When

Your contact details

Surname / Name
Address
Postcode
Home tel: / Mobile tel:
Work tel: / Email:

Professional Membership

Registration body / Registration number / Membership status / Are you accredited? / Expiry date

References

Please give the name and contact details of two referees who can comment on your work experience, competence, personal qualities and your suitability to the post. One of these must be your current or most recent employer. Please note that we will only take up references if a conditional offer of employment is made.

1. Name / Position
Address
Telephone Number / Email:
Relationship to you
2. Name / Position
Address
Telephone Number / Email:
Relationship to you

Criminal Record

Do you have connections in your personal life with any individual (relative, household member or friend) who could present a risk to children or who has been convicted of a criminal offence which would deem them unsuitable to work with children? YES/NO
Have you, as an adult, had involvement with a local authority, in relation to care proceedings or child protection proceedings in your family? YES/NO
Have you ever been arrested, cautioned for or convicted of a criminal offence or other offence which would show in a CRB enhanced disclosure?YES/NO*
*Note: If YES, please give details and an explanation of the offence and sentence or penalty imposed (including suspended sentences, warnings etc) in a separate file marked ‘confidential’ including an explanation of how you have consequently demonstrated you are a suitable person to work directly with children.
As the position will involve access to children, the position is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Order 1986 and you will be required to undertake an Enhanced Disclosure from the Criminal Records Bureau which will show all records. Please contact us if you would like further information.
Any position offered would be conditional on the receipt of an enhanced CRB which satisfies the criteria of Place2Be. A copy of the CRB Code of Practice is available on the CRB website.

I declare that the information I have given is accurate and true and any false or misleading information given on this form may lead to my employment being withdrawn and consequent criminal proceedings.

Unsuccessful application details will be retained for monitoring purposes and for the provision of future potential opportunities and other communications. If you do not wish to receive any further information you may make a request at any time via email,for the attention of the Resourcing Officer, to

Signed Date

Ensuring Equality in Recruitment and Selection for Paid and Unpaid Positions

The Equal Opportunities Commission, Commission for Racial Equality and the Disability Rights Commission strongly recommend that monitoring is effectively carried out and Place2Be fully supports this.

Place2Be actively monitors the selection process to ensure that no one applying for a post within Place2Be receives less favourable treatment on the grounds of sex, marital status, gender, disability, race, ethnic or national origins, age, sexual orientation or religious or political opinion. Equality of opportunity, fairness, acceptance of differences and the rights of individuals, including the right to work in an atmosphere free from intimidation, are important values held by Place2Be and we are committed to tackling them in all aspects of our work.

In order to enable us to regularly monitor and assess whether equality of opportunity is being achieved, please complete this form and return it with your application form.

Rehabilitation of Offenders Act 1974. As this role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, applicants offered employment/placement will be subject to an Enhanced Disclosure check from the Criminal Records Bureau before appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions and a check of the list of those Barred from working with children or vulnerable adults. It is a criminal offence for anyone on the barred list to attempt to procure employment working with children. Any disclosure revealing such an attempt will be provided to the Independent Safeguarding Authority and may result in criminal charges and/or conviction.

Completing the following form will enable us to carry out the effectiveness of our monitoring policy. The information will be separated from your application as soon as it is received. It will not be passed onto anyone involved in shortlisting or appointment to this post.

Post Applied For

Are you?

Male Female

Are you?

<20 21-24 25-29 30-34 35-39 40-44

45-49 50-54 55-59 60+would prefer not to say

The Disability DiscriminationAct 1995 defines a disabled person as someone with a physical or mental illness impairment which has a substantial and longterm adverse effect on his or her ability to carry out normal, daytoday activities.

Do you consider yourself to have a disability which may affect your employment/placement?Yes No