Rogers George, Page 2

ROGERSGEORGE

1314 Whitaker : (302) 731-5948

Newark, DE 19702 (302) 983-6219

SENIOR TECHNICAL WRITER

Training/Curriculum/Coaching/Team Building | Style/Layout/Proofreading/Auditing
Hardware/Software | Regulatory Compliance/Process Improvement

My standards: Clear, Concise, Correct, Complete, Useful

Award-winning writer who meets business communication needs,developinguseful and professional material on time, within budget, to specification, and within regulatory constraints. Effectively translates complex technical data into accessible, accurate, and cross-functional information; works well across diverse teams or alone.

Experienced in many industries, including financial, biotech, software, teaching, computers, and manufacturing.

SKILLS

Office, Adobe, apps for documentation methodology and management; HTML; German and Greek; meeting facilitation; photography, writing, editing.

SELECTED ACHIEVEMENTS

  • Developed extensive training materials that enabled an innovative construction company to offer training in installation and fabrication of their new, green, HVAC insulation system.
  • Reduced regulatory and audit problems to zero for a 50-application documentation portfolio for Bank of America. Analyzed and upgraded the entire package, meeting audit, budget, and deadlines, and freeing developers to concentrate on coding.

“Rogers is a proficient technical writer with the ability to put on paper information that is detailed, yet easy reading… a developer’s dream come true.” —Andy Turianski, mgr.

  • Simplified Delaware state bureaucracy (a microscopic amount) by developing a reporting system and improving documentation for the state’s IT department.
  • Leader in an international development project for MBNA. Attributed with saving thousands of dollars and “People hours.”

“…his superior meeting facilitation skills were well known among my past MBNA associates, making Rogers a first choice candidate for running challenging meetings.” —Brad Roberson, Sr. Proj. Mgr.

  • Improved internal communication by developingstandardized documentation across project material for Gateway (over $10 K on one project alone), Terra Industries ($50 K), MBNA, Bank of America, and others, saving many thousands of dollars and reducing miscommunication and wasted effort.
  • Enabled correct installation of a multi-million dollar laboratory instrument. Too complex to merely plug into the wall, it required an installation guide, more than 90 repair procedures,and a service guide. Met tight deadlines andFDA standards.

“…he was responsible for the technical publications that I developed in our Technical Group at Dade Behring. Rogers has consistently displayed professionalism, high quality of work and accountability. He is a proponent of correct grammar, best choice of wording, effective style and layout…” —Merle Smith, chemist, Dade Behring

  • MentorusingMBNA’s developmentmethodology, efficiently eliminating improper documentation, enabling bank audits to become the industry standard for reports from the OCC.
  • Award-winning computer training material for Gateway, creating the entire package from concept through publication, and coaching other writers.
  • JD Powers said “best documentation in the industry” for Gateway’s computer manuals.
  • Set up and maintained a micro-farm with a dozen laying hens, three goats, a sheep, passive solar house, and a large dog.
  • Community service: Invasive weed guru for Friends of Iron Hill Park, DE Academy of Science, Civil Air patrol.

CAREER SUMMARY

  • PTM MANUFACTURING, Sr. Tech Writer [Dec 2009–present] Developing company documentation from scratch, including extensive training and marketing materials and proposals for a new insulation technology unique to this company. Assumed purchasing and material sales responsibilities.
  • WRITING AND WEB CONSULTANT. [Sept 2009–present] Recent clients: Serenity Travel Club, PTM Mfg, Brobst Home Improvements, Friends of Iron Hill Park, Jim Collins Communications
  • ENERGY ADVISORS OF THE TRISTATE, Auditor [Mar 2009–present] Part-time job conducting home energy audits while between contracts. Based on extensive experience for Dakota Electric Co-op in Minnesota.
  • Bank of America, Sr. Technical Writer [Feb 2008–Feb 2009] Recruited to manage and editproject and regulatory-compliancedocumentation for more than 50 credit-card-relatedapplications and more than 200 API guides.
  • STATE OF DELAWARE, Sr. Technical Writer [Nov 2007–Feb 2008] Developed a system for the State Department of Technology and Information to create reports using Cognos report writer. Wrote the enterprise architecture plan and developed styles and templates for another team.
  • DADE BEHRING, Sr. Technical Writer [Mar 2005–Apr 2007] Documented this medical instrument company’s new robotic flagship product.
  • MBNA AMERICA, INC, Assistant Vice President [May 1997–Mar 2005] Saved more than$50 Kper year and countless hoursby writing, editing, and managing documentation for more than 30 software development projects.
  • OTHERwriter for Gateway, IBM, Andersen Windows, three periodicals; teacher, radio announcer.

CREDENTIALS

  • BA—Classical Greek
  • MDiv—Ancient Languages
  • Teaching Certificate—IACS
  • Broadcast license—FCC
  • Organizations: Mensa, STC, IAF, CAP, DE Academy of Science, Newark Arts Alliance