JOB DESCRIPTION

FACILITIESDIRECTOR

Office Hours: Monday – Friday, 8:30am – 4:30pm (some evenings, weekends and on-call work required).

Employee Status:Regular full-time, exempt

Job Duration:Unrestricted, at will.

JOB SUMMARY

The FacilitiesDirector directs both the strategic operations planning and day-to-day work of the CHP Facilities Department and is responsible for delivering maintenance and sanitation services for the CHP building portfolio. Through effective and innovative planning and use of resources, the Director develops, implements and maintains a broad spectrum of services and planning to insure that CHP buildings, budget and labor resources, service delivery systems and facilities administration continually improve, meeting targeted milestones towards optimal performance. The Director position will directly interface with the CHP Property Supervisor(s), Property Managers, Real Estate Development, Occupancy and Compliance teams, and Building Maintenance teams and will partner with these departments to develop and deliver building services and projects including routine work orders, preventative maintenance, make-ready work, pest control, capital and construction projects and custodial work. This position directly supervises a Maintenance Supervisor(s) and Maintenance Operations Manager.

AGENCY DESCRIPTION

Community Housing Partnership is a very successful and nationally recognized nonprofit organization that helps adults, families and communities move beyond homelessness. To achieve this mission, Community Housing Partnership develops and operates permanent, affordable housing with on-site social services. Community Housing Partnership currently owns and/or operates eleven housing sites in San Francisco and has two new projects in development. CHP also engages in community and economic development through its certified job training programs, a community organizing project and a social enterprise that employs formerly homeless adults. The organization’s annual operating budget is approximately $15 million. Community Housing Partnership has an outstanding staff of over 250 people, more than half of whom were once homeless. For more information, visit

REPORTS TO –Director of Property Management

SUPERVISES – Maintenance Operations Manager, Maintenance Supervisors

PRINCIPAL DUTIES

  • Facilities Operations - Direction

-Develops and leads facilities programming including strategic and tactical planning, development of labor resources, budget management and service delivery systems. Monitors department work flow and projects status.

-Prepares and administers internal policies and procedures relating to departmental program activities.

-Works with Director of Property Management to establish and track operational and financial goals.

-Promotes a culture of teamwork, accountability and team results. Supports building site managers with supervision, performance reviews and staff development of maintenance workers and custodians.

  • Facilities Operations –Service delivery and Systems

-Develops and implements a comprehensive maintenance plan that is both corrective and preventative for the upkeep of all facilities, grounds, and the major facilities systems (HVAC, mechanical, plumbing, electrical, and structural) of all properties within the organization’s portfolio.

-Provides an efficient work order system for repairs of facilities and equipment that ensures that all maintenance, unit turnovers, and repairs are completed timely. Reports work order status to the Director of Property Management.

-Develops a custodial service plan for each building that outlines the tasks of and expectations for janitorial employees, indicating daily and periodic schedule for cleaning, simple facilities repairs and specialized cleaning.

-Insures the timely delivery of sanitation services, make-ready work, routine work orders, emergency work, preventive/ deferred maintenance and special projects.

-Interfaces with Asset Management and Solutions SF to develop and maintain service plans and project plans including make-ready work, pest control, capital projects and special projects.

-Develops CHP Operations & Maintenance Plan, which will provide orientation, policy and procedure and quality control standards.

-In-conjunction with building site teams, develops and implements standards and performance metrics for maintenance and janitorial work as well vendor and contractor performance.

-In conjunction with individual building site teams, generates Individual Building Site Services Plans which sets out building facilities activities mentioned above including targeted goals and metrics for success.

-Conducts and commissions labor and service delivery efficiency studies and recommends procedures and practices to improve operational efficiency.

-Interfaces with all CHP stakeholders, contractors and service providers to insure receipt of project deliverables.

  • Risk Management

-In conjunction with CHP Human Resources, generates an Illness, InjuryPrevention Plan and programming including ongoing safety training for facilities and site staff on topics such asBlood Borne Pathogen Safety and Bedbug Preventive Maintenance Measures.

-Develops skill building and individual mentoring programming for facilities staff and supervisors.

-Leverages outside training opportunities including community colleges, vendors and contractors.

-Interfaces with Assets Management to support the development and implementation of a CHP Disaster Preparedness Plan.

-In conjunction with Solutions SF and CHP Property Management, develops pest control plan including an integrated bed bug abatement protocol and bed bug building defense measures and training.

-Oversee development of safety plans and safety training for maintenance personnel.

-Identify current and future maintenance requirements for all buildings owned by Community Housing Partnership.

  • Budget Management and Facilities Administration

-The position is responsible for the financial performance of the maintenance and physical plant operations for the CHP portfolio. Generates and manages facilities operating budget within established parameters. Tracks budget performance, discrepancies, forecasts performance issues such as unforeseen expenditures and cost avoidance measures and responds proactively with corrective measures.

-Makes recommendations to facilities director for capital, fixed asset replacement and renovation projects.

-Manages contractors, vendors and building service providers, develops a user-friendly contractor/ vendor service requisition system.

-Manages facilities procurement and inventory control system. Authorizes facilities expenditures.

-Manages equipment inventory, and maintenance repair/ replacement schedules.

-Collaborates with Property Managers to ensure that maintenance contracts meet or exceed the best possible quality and expense standards.

  • Other Principle Duties

-Provides proactive leadership in environmental sustainability for the CHP sites through developing policies and procedures that support environmental stewardship. Leads energy efficiency and “green” building programming and training.

-In conjunction with Housing Development, leads the process of transitioning newly built or renovated CHP properties from construction to operation, interfaces with the construction management teams, documents building commissioning process, documents and trains staff in the operation and calibration of building systems and insures that a comprehensive construction building information exchange takes place.

-Perform basic to advanced maintenance duties for all CHP properties as needed.

-Serves as lead for liaison between CHP Facilities and the various governmental code enforcement entities. Undertakes projects as assigned.

-Attend required Property Management and All Staff meetings.

-Other tasks as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • High School diploma required. Bachelor’s degree in business, real estate, or related field preferred. Credential or license in the fields of construction, architecture, or facilities management preferred.
  • A minimum of 10 years directing and developing housing facilities operations with multiple sites, advanced knowledge of building systems, physical plant maintenance, construction management, residential apartment maintenance, maintenance requirements of HCD, HUD, current Uniform Building Code Edition, and local requirements. With a minimum of 5 years in supervisory capacity.
  • A minimum of 5 years maintenance experience in plumbing, electrical, HVAC, boiler systems, safety, OSHA requirements, and preventative maintenance.
  • Ability to plan, organize and direct an effective facilities operations and maintenance program.
  • Proven leadership in developing facilities departments including advanced knowledge of facilities operations concepts, strategic planning, budget development and management, composing facilities policy and procedure and site plans. Advanced project management skills, able to manage sizable projects and work load concurrently.
  • Ability to apply principles of logical thinking to a wide range of practical problems and deal with a large number of variables and determine a specific course of action.
  • Able to exercise broad judgment in defining work objectives and determining methods and systems to meet objectives. Must be able to develop solutions to problems of unusual complexity, which require a high degree of creativity and innovativeness.
  • Demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action. Skilled at relationship building and ensuring stakeholder communication and buy-in.
  • An understanding, sensitivity and experience working in a supportive housing environment and with issues of homelessness and recovery issues.
  • Ability to appropriately respond to and resolve conflict.
  • An understanding of and ability to communicate with diverse types of people.
  • Ability to work independently as well as be part of a team and a team leader.
  • Ability to train and support maintenance personnel.
  • Ability to communicate (both verbally and in writing) with building management staff and tenants.
  • California driver's license and clean DMV record required.
  • Valid phone number required.

Community Housing Partnership is an Equal Opportunity Employer. Formerly homeless people, people with disabilities, women and people of color are encouraged to apply. CHP hiring policies require a background check for all applicants working directly with at-risk people.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this job description is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.