Senior Medical Staff Coordinator
Job Summary
Provides highly skilled support via liaison representation to committees, medical staff departments, physicians, and other hospital personnel. Performs complex, specialized function-related administrative tasks with minimal supervision. Supports the Director in program implementation and process changes pertaining to regulatory and accreditation compliance, and resource utilization.
Essential Functions
· Coordinates all aspects of medical staff committees including compiling agenda material, accurately documenting minutes following regulatory requirements, generating follow-up correspondence, researching and preparing information for medical staff leadership, and strictly protecting credentialing and peer review confidentiality. Provides consultation regarding privileging, credentialing, reappointment, and corrective action processes as defined in the medical staff bylaws and applicable policies and procedures. Coordinates communication of information among medical staff departments, clinical service areas and administration.
· Provides professional assistance and serves as a resource for medical staff members regarding medical staff bylaws, rules and regulations, hospital and medical staff policies, state statutes, licensing boards regulations, and other regulatory and accreditation agency standards and parliamentary procedure. Facilitates and drafts revisions to department rules and regulations and privileging criteria to maintain compliance. Coordinates physician training and educational programs sponsored by medical staff services. Provides orientation to new medical staff leaders. May be responsible for GME and/or CME activities.
· In consultation with supervisor, may communicate sensitive and confidential issues with medical staff leaders and/or senior administration, including peer review and professional conduct involving physicians and allied health professionals. May interact directly with internal and medical staff legal counsel. Uses judgment and discretion to maintain peer review protection of hospital and medical staff.
· Maintains an accurate, secure, and current database of physician and allied health provider information. Uses various internal resources and databases to gather and analyze physician and allied health credentialing and performance data used in the reappointment, peer review, and performance improvement processes of the medical staff.
· Maintains quality controls on all aspects of physician and allied health credentialing and reappointment processes and assures the credentialing activities are completed within appropriate timeframes. Exercises judgment and discretion in recognizing legal implications of credentialing functions and medical staff issues. Drafts appropriate correspondence utilizing knowledge of state statutes and legal guidelines in requesting additional information from external medical and legal sources if necessary. Assists with appropriate credentialing procedures, forms and time limits. Maintains an effective process for maintaining current information for expirable credentials, e.g. license, DEA, insurance. Assists in orienting new medical staff members to hospital protocols and services.
· May oversee and/or manage the collection and compilation of performance data for physician and allied health quality profiles. This includes working with department chairmen, quality staff, and other hospital staff to identify sources of data and methods of presenting and analyzing data to identify trends.
· May oversee the preparation, distribution and maintenance of the physician emergency department call schedules. Maintains knowledge of EMTALA regulations and coordinates interface among administration, legal counsel, department chairmen, and the Emergency Department to ensure compliance. Facilitates the resolution of call issues as they arise utilizing appropriate resources including but not limited to medical staff leadership chain of command.
Minimum Qualifications
Must possess strong interpersonal skills and general knowledge of healthcare administration, and regulatory compliance.
Requires Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) or comparable experience and knowledge in medical staff services. 3 -5 years of experience in medical staff services or comparable work experience is required.
Must possess extensive knowledge of medical staff operations, policies, rules and regulations, regulatory agency guidelines and standards. Must possess demonstrated leadership abilities. Requires experience interacting with physicians in highly sensitive situations. Must possess strong verbal and written communication skills. Requires astute judgment in human relations skills to interface and communicate in an articulate manner with medical staff, administrators, legal counsel and hospital personnel. Requires the ability to work with common office software and equipment.
Preferred Qualifications
Knowledge of medical staff computer software programs is desirable.
Additional related education and/or experience preferred.
About Banner Gateway Medical Center
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's newest state-of-the-art hospital, recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. In fact, our 60-acre campus was built with room to triple in size. With state-of-the-art technology such as comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible.
About Banner MD Anderson Cancer Center
Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
About Banner Health
Banner Health is a comprehensive, award-winning, nonprofit health system with facilities in seven western states. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices, and much more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.