Inspector-General of Taxation

Selection Documentation

Local Title: / Executive Level 1– Tax Complaints Review Supervisor
Salary: /
$107,182- $122,950 per annum(plus attractive employer superannuation contribution)
Vacancy No: / Several vacancies
Closing Date: / 5:00pm (AEDT) Thursday 24 March 2016
Tenure: / Ongoing, full-time
Contact Person: / Duy Dam or David Pengilleyon(02) 8239 2111
Eligibility Requirements: / Demonstrated knowledge and application of taxation laws and policy. Relevant tertiary qualifications in law and/or accounting and experience in taxation matters is mandatory. Tertiary qualificationsat Masters level in the area of taxation arestrongly preferred.
Location:
Selection Criteria: / Sydney, NSW
Applicants are encouraged to manage their response to the selection criteria within an overall total of 2 pages.
Notes: / Employees of the Inspector-General of Taxation are required to be Australian citizens and must hold a current security clearance or successfully complete a clearance prior to commencement.

Job Description

Executive Level 1, Tax Complaints & ReviewSupervisor
Inspector-General of Taxation

Inspector-General of Taxation

The Inspector-General of Taxation (IGT) is an independent statutory office that seeks to improve the administration of the tax system for the benefit of all taxpayers by:

•assisting taxpayers, tax practitioners and others with their complaints about the administrative actions of the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB); and

•undertaking broader reviews into tax administration issues.

The IGT is an arm of the Executive, reporting directly to Government, although accountable to Parliament as an independent statutory agency. The IGT has national responsibility through a single office located in Sydney.

Since its inception, the IGT has conducted reviews into systemic issues in tax administration. Some of the reviews in the past have covered such areas as:

•tax practitioners

•debt collection

•tax disputes;

•penalties;

•transfer pricing; and

•cash economy benchmarking.

Since 1 May 2015, the IGT also assists taxpayers, tax practitioners and others with their complaints about the administrative actions of the ATO and TPB. Generally, administrative actions that are the subject of the complaint, relate to the conduct of the ATO and the TPB in their interactions with taxpayers,tax practitioners and others, including the policies and procedures which guide those actions. Matters may be raised online through lodgement of a web form, or via correspondence or by phone.

For further information, refer to the IGT website at

Individual Role

We are seeking highly motivated persons with excellent writing skills and well developed research and analytical abilities.

The role involves working in a small team environment and assisting the IGT to consider and undertake reviews aimed at improving the administration of the tax laws for the benefit of all taxpayers.

The role also involves investigating and facilitating the resolution of the more complex complaints as well as supporting and supervising more junior staff in their complaint handling role. Complaints are required to be managed with tact, discretion and cooperation. Supervisors need to be available to meet the core hours of business for complaint handling from 9am to 5pm.

The successful applicants will:

-be self-starters and be able to work independently with minimal supervision;

- be skilled in research, communication and report writing;

-have a broad knowledge of taxation laws, gained from private or public sectors;

-apply effective project management skills; and

-manage stakeholder expectations and relationships effectively.

The successful applicants can expect to be involved in:

-undertaking IGT broader reviews;

-drafting reports;

- conducting research and analysis of relevant matters;

-handling the more complex complaints and supervise and support the more junior staff in theircomplaint handlingrole;

- preparing a wide range of materials, including, correspondence, media releases, briefs, papers, minutes etc;

- analysis of information and systems data;

- communicating and liaising with a wide variety of stakeholders from both the private and public sector at various levels; and

-activities supporting the IGT, Deputy IGT and the General Manager.

Intra and inter-state travel may be required.

The successful applicants will be expected to multi-task, prioritise, and work effectively and cooperatively as team players within a small collegiate office and a busy team with national responsibility.

Duties

  1. Undertake IGT reviews into broader tax administration matters through the conduct of meetings, fieldwork, detailed research, analysis and drafting reports;
  2. Receive and register complaints in the complaint management system;
  3. Assess the more complexcomplaints and enquiries, provide accurate advice and referral and make timely decisions in accordance with guidelines and delegations;
  4. Support and supervisemore junior staff in their complaint handling role;
  5. Identify from complaints any possible systemic and strategic issues and report these to the General Manager for record and consideration as part of the selection process forbroader IGT reviews; and
  6. Other duties and activities as directed.

Duties are to be performed under direction and in accordance with the Australian Public Service (APS) Code of Conduct, and upholding the APS Values.

Selection Criteria

Classification / Executive Level 1 / Vacancy No: / Several vacancies
Selection for these vacancies will be made against the following selection criteria. It is in the applicant’s interest to frame their application against these criteria. Your referees should also address these criteria when writing their referee report.
Criteria
  1. Shapes strategic thinking
-Inspires a sense of purpose and direction
-Focuses strategically
-Harnesses information and opportunities
-Shows judgment, intelligence and commonsense
  1. Achieves Results
-Builds organisational capability and responsiveness
-Marshals professional expertise
-Steers and implements change and deals with uncertainty
-Ensures closure and delivers on intended results
  1. Cultivates productive working relationships
-Nurtures internal and external relationships
-Facilitates cooperation and partnerships
-Values individual differences and diversity
-Guides, mentors and develops people
  1. Exemplifies personal drive and integrity
-Demonstrates public service professionalism and probity
-Engages with risk and shows personal courage
-Commits to action
-Displays resilience
-Demonstrates self-awareness and a commitment to personal development
  1. Communicates with influence
-Communicates clearly
-Listens, understands and adapts to audience
-Negotiates persuasively

Inspector-General of Taxation is committed to the principles of Workplace Diversity