Security Services

Security Services

Service Level Agreement

Service

/ Service Level Provision / Responsibilities of users
To maintain, as far as is reasonably practicable, a safe and secure environment for all campus users / A 24-hour every day presence with a staffed reception, patrols and monitoring of technical equipment designed to assist in this objective / To report any safety/security breaches to Security Services
To respond to emergency situations / To be aware of emergency procedures in relation to fire and telephone number in relation to all emergencies
To escort emergency vehicles on Campus
To provide a 24/7 First Aid provision
To provide an after-dark escort facility to lone persons on campus
To ensure all incidents are dealt with swiftly and appropriately
To protect University Property and the personal property of campus users / To patrol campus on a 24 hour basis ensuring that premises are secure / To ensure each Department has a securing procedure at the end of each working day, and during working hours has arrangements for staff to safely store University property.
To monitor CCTV and other crime prevention equipment
To respond to fire, plant and security alarms and to ensure that 'out of hours' emergency protection work is completed
To inform Department named person of an emergency situation arising in an 'out of hours' experimentation area / To ensure Security has all information required to take such action outside normal working hours, including a 'call out' list of University staff
To advise on property protection matters / To ensure all physical protection measures do not contravene Health & Safety and comply with University policy. To ensure there are reasonable procedures in place to protect intellectual assets and prevent fraud.
By analysis of data ensure that Security staff are used to the optimum affect and that staff are made aware of any crime trends/need for extra vigilance / University management to ensure staff are aware of information passed from Security Services
From time to time conduct a property protection/anti-crime advertising campaign / To allow display of material in agreed part of building
To provide a security input into a Departments training programme as required
Crime reporting and investigation / In addition to the steps shown under the Protection of Property section.
To ensure victim of crime is helped with the reporting to police and evidence retention procedure. / To supply all available relevant information pertaining to incident
Carry out internal investigation into breaches of security and liase with Police as appropriate
To record all instances of Security breaches and safety incidents. Report to Police as appropriate / To report any such incident witnessed to Security Services
To assist with the free-flow of traffic throughout campus / To ensure that all impediments to the free-flow of traffic are removed as expeditiously as possible, while in the meantime assisting the flow of traffic / To comply with the University parking rules
When there is a need for road/car park closure/diversions, to ensure sufficient temporary arrangements are in place to ensure safety/sufficient movement / To comply with temporary arrangements
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To control entry to Car Parks and restricted areas. / To comply with the University parking rules
Assisting in the maintenance of Health & Safety standards / To ensure that defects in paving, roads, lights or any other matter affecting Health & Safety are made safe temporarily and reported to the appropriate person for rectification / To discharge their duty by reporting any such finding to Security Services and/or Estates Services Help Desk
To carry out weekly check of all fire alarms
On closure days, ensure that the University's duty of care to residents is discharged
To carry-out a weekly check on all campus emergency telephones / To report any found defects to Security Services and/or Estates Services Help Desk
To carry-out a weekly check on all Disabled Evacuation Lifts
To carry-out a weekly check on all Electric Evac Chair(s) (Staircrawler)
Escorting of cash and other items of high value / To carry such items in transit on campus in accordance with the Security Services Risk Assessment
Terrorism and kindred matters / To ensure, through liaison with police, that any information in regard to potential terrorism and kindred matters likely to affect the University is disseminated to the relevant persons / That appropriate action, based thereon, is taken to protect people and property
That, as far as reasonably possible, particular 'at risk' visitors are protected while on University premises / Details of such visits to be passed to Security Services Manager, giving as much notice as possible. Persons to comply with any special arrangements deemed necessary
Protection of off-campus University property, staff and residential students / To advise on security matters, as and when required / To liase with Security Services on such matters
To act as the control point for any emergency occurring 'out of hours' and ensuring necessary remedial action is taken / To ensure Security Services has all necessary information to deal with emergencies
To attend locations 'out of hours' to physically check security of site as appropriate