Security Monitor Procedural Manual

Table of Contents 1

Abbreviations Used: 2

Important Telephone Numbers 3

Office of Student Development Staff 3

Resident Assistants 3

Security Monitor Offices 3

Campus Services 3

Contacting the UC Police Department 4

What to Look for in a Character Description 4

In Case of a Serious Injury or Illness 4

In Case of Fire 4

In Case of a Bomb Threat 5

In Case of Earthquake 5

The Security Monitor Program 6

Residential Security Program Hours 6

Security Coordinator 6

2005 - 2006 Security Monitor Job Description 7

Terms of Employment 7

Basic Functions and Responsibilities 7

Desk Responsibilities 9

Opening the Desk 9

Changing Shifts 9

Closing the Desk 9

Lobby Expectations 9

Administrative Duties 9

Keys 11

Resident and Guest Check In Procedures (Units 1, 2, and 3, and Stern Hall) 11

Resident Card Readers (Units 1, 2, and 3, and Stern Hall) 12

Master List/ Hall Roster 13

Working with Hall Staff 13

Checking In 13

Breaks 13

Emergency Coverage 13

Security Staff Radio Training 14

Use of Radios 14

Safety and Security Guidelines 14

Non-Residents 14

Access to Buildings 14

Resident's Safety 15

Solicitation 15

Policy on Racial, Sexual or Homophobic Harassment 15

Policy on Drugs 15

Personnel Policies 16

Employment Information 16

Breach of Agreement by Staff 18

Student Staff Corrective Action (staff personnel policy #62) 18

Professional Ethics 19

Resources 20

Personal Safety Resources 20

Property Safety Resources 20

Working with the UC Police Department 20

Appendices 22

2005 - 2006 Security Monitor Performance Evaluation 22

Roving Responsibilities 24

Roving Guidelines 24

Roving Log 24

Roving Lockout Procedure 24

CKC SM Roving Route Notes 24

Foothill SM Roving Route 25

Abbreviations Used:

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Security Monitor Procedural Manual

RSC Residential Security Coordinator

RD Resident Director

OSD Office of Student Development

RA Resident Assistant

PA Program Assistant

SC Security Coordinator

SM Security Monitor

UCPD University of California Police Department

CSO Community Service Officers

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Security Monitor Procedural Manual

Important Telephone Numbers

EMERGENCY: 911 or (510) 642-3333 (use this number with cell phones)

Office of Student Development Staff

NAME PHONE #

RESIDENTIAL SECURITY COORDINATOR: Sgt. Alex Yao 2-8561

RESIDENTIAL DIRECTOR ______: ______

SECURITY COORDINATOR: ______

PROGRAM ASSISTANT: ______

UNIT OFFICE: ______

Resident Assistants

Pager for ______: ______

NAME ROOM NUMBER PHONE #

______4-______

Security Monitor Offices

UNIT 1 UNIT 2 UNIT 3

CHENEY 3-0753 GRIFFITHS 2-9914 SPENS BLACK 3-7842

DEUTSCH 2-9905 EHRMAN 2-9910 PRIESTLEY 3-8071

FREEBORN 2-9903 CUNNINGHAM 2-9916 IDA SPROUL 3-8368

PUTNAM 2-9906 DAVIDSON 2-9912 NORTON 3-8270

CHRISTIAN TOWLE 4-0021 CLEARY HALL 2-8762

SLOTTMAN WADA 4-0023

STERN HALL CLARK KERR CAMPUS FOOTHILL

FRONT DESK 2-1676 BUILDING 1 DESK 3-9319 HILLSIDE DESK 2-0497

FIRE LANE 2-9935 LALOMA DESK 3-8033

Campus Services

NIGHT SAFETY SHUTTLE (Day) 64B-SAFE

(Evening) 642-WALK

BearWALK SERVICE 2-WALK

UC TRANSIT OPERATIONS INFORMATION LINE 2-5149

UNIVERSITY HEALTH SERVICE 2-2000 (General Information)

Urgent Care - 8 am - 6 pm 2-3188

Advice Nurse & After Hours Assistance 3-7197

ENVIRONMENTAL HEALTH AND SAFETY 2-3073 (8am-5pm – After hours: directs to info line)

UCPD NON-EMERGENCY 2-6760

CRISIS AND AFTERMATH COUNSELING 2-6074

CAMPUS EMERGENCY TELEPHONE MESSAGE 2-4335 (Activated only in an emergency)

SEXUAL ASSAULT COUNSELING SERVICES 2-7310

Emergency Procedures

In emergency circumstances, your safety comes first. If you feel threatened or expect imminent danger, get out of the booth/hall and get to safety. If you feel no immediate danger, follow the procedures outlined in this manual.

Contacting the UC Police Department

If you ever feel threatened, if you see a suspicious person or an accident/injury, or suspect a crime has taken place, call the UCPD. If you are not sure whether or not to call the police, call anyway. Once you have contacted the police, call the hall staff member on duty and describe the incident.

911 or (510) 642-3333 for EMERGENCIES and crimes which have just occurred, where the suspect is still nearby, just left, or when immediate response is needed. 2-6760 for NON-EMERGENCY situations, "old" crimes, and business calls.

What to Look for in a Character Description

1. Is there anything distinctive, unique, or unusual about the person that might set him/her apart from others?

2. Note race, sex, age, height, weight, hair color and style, color of eyes, complexion, speech pattern or accent, tattoos, scars or marks.

3. Note clothing from top to bottom, and include shoes and headwear if possible, necklaces or earrings, rings, bracelets.

4. Note glasses and facial hair (mustache, beard).

5. IMPORTANT, note any unusual bulges in the clothing that might indicate a concealed weapon, or hidden property.

6. Note anything they might be carrying.

7. A good practice is to repeat the description over to yourself a couple of times to make it stick, or better yet, write it down. Take note of where the person was coming from and which direction they went.

In Case of a Serious Injury or Illness

1. Call UCPD by dialing 911 or 2-3333 and inform them of the injury/illness.

2. They will either transport the injured person or arrange for an ambulance; Security Monitors should not transport or arrange transportation for injured persons.

3. DO NOT MOVE THE INJURED PERSON.

4. Arrange for a non-staff member to accompany them to the hospital

5. Inform the RA on Duty, SC, RD of the incident.

6. Write an incident report and an accident report.

NOTE:

No Hall Staff member or Security Monitor is authorized to administer or donate medical supplies (of any nature) to residents. For non-life threatening emergencies, please refer the resident to a Health Worker and page the RA on duty for assistance. The HW and RA will help refer the resident to another on/off campus resource.

In Case of Fire

In the case of a fire alarm, the Security Monitor should:

1. Dial 911 or 2-3333 from a campus phone, 911 from an off campus phone to make sure that UCPD is aware of the alarm. Tell them your name, identify yourself as a staff member, and provide requested information.

2. Close the booth and go to the front of the building and have the residents move away from the building. This will allow people who are still exiting to leave faster. It will be easier for the Fire Department to reach the building if residents are not in the way.

3. Locate the RA on duty and assist them in any way you are directed.

4. After the alarm has been declared over and the Fire Department has cleared re-entering, go to your position and check in all the residents with normal procedures (or as decided by staff on site).

In Case of a Bomb Threat

1. When a bomb threat is received by telephone, keep the caller talking as long as possible and note:

Ø Time and date of call.

Ø The assumed age, and sex of the caller.

Ø Any distinguishing speech characteristics.

Ø What was said by the caller as precisely and completely as possible.

Ø If possible, ask location of bomb, time set, type of bomb, and who is calling.

Ø Any background noise that may help to identify the source of call.

2. Notify the University Police immediately by calling 911, then inform your immediate supervisor. Give the name of the building, room number, your name and telephone extension to the police.

3. The University Police will assign personnel to investigate the call and take whatever police action may be deemed necessary and reasonable for the safety of the campus community.

4. A search of the building, or of specific locations in or about the building will be conducted by the police. The assistance and cooperation of the department head and/or building manager may also be needed if deemed necessary by police personnel.

5. After an evaluation of the content of the threat, decision to evacuate or close a building shall be made jointly, whenever possible, by the police and the department head or building manager.

6. If the decision is to be made to evacuate, the police will inform the Campus Personnel Office. Campus Personnel will call the designated contact person in the affected departments, asking that they notify their people to clear the offices, restrooms, and work areas in their section of the building. The University Police will make every effort to be certain that all occupants of the building have been informed of the threat and evacuated from the building.

7. Any unusual or suspicious object should be reported immediately to the University Police or to an immediate supervisor or administrative officer. SUSPECTED OBJECTS OR MATERIALS SHOULD NOT BE TOUCHED OR DISTURBED.

8. Every bomb threat or incident of a suspected explosive device should be considered valid until all reasonable precautions for public safety have been taken, or until the danger to life is terminated.

In Case of Earthquake

1. Duck under a desk or sturdy table.

2. Remain calm. Try to calm and reassure others.

3. Stay away from windows, bookcases, file cabinets, heavy mirrors, hanging plants, and other heavy objects that could fall.

4. Watch out for falling plaster or ceiling tiles.

5. Stay under COVER until the shaking stops.

6. Hold onto the desk or table. If it moves, move with it.

Here are some additional tips for specific locations:

Ø If you're in a HIGH-RISE BUILDING, and you are not near a desk or table, move against an interior wall, and protect your head with your arms. Do not use the elevators. Do not be surprised if the fire alarm or sprinkler systems come on.

Ø If you're OUTDOORS, move to a clear area, away from trees, signs, buildings, or downed electrical wires and poles.

Ø If you're in a WHEELCHAIR, stay in it. Move to cover, if possible, lock your wheels, and protect your head with your arms.

After an Earthquake

1. Go to the central meeting area.

2. Find or contact the RA on Duty, RD or Unit Manager.

3. Send students to the Emergency Management Area:

Units 1&2: People’s Park

Unit 3: Evan’s Baseball Field

Unit 4: Maxwell Family Field

CKC: Horseshoe

4. Check for injuries in your hall. Do not attempt to move seriously injured person unless they are in immediate danger of further injury. Report all injuries/damage to your Unit Office, if possible.

5. Check for fires or fire hazards.

6. Wear shoes in all areas near debris or broken glass.

7. Do not use matches, lighters or open flame appliances until you are sure no gas leaks exist. Do not operate electrical switches or appliances if gas leaks are suspected. These create sparks that can ignite gas from broken lines.

8. Do not touch downed power lines or objects touched by down lines.

9. Do not eat or drink anything from open containers near shattered glass. Liquids may be strained through a clean handkerchief or cloth if danger of glass contamination exists.

10. Do not use your telephone except for genuine emergency calls.

11. Approach chimneys and brick structures with caution.

12. Be prepared for additional earthquake shocks called aftershocks. Although most of these are smaller than the main shock, some may be large enough to cause additional damage.

13. Respond to requests for help from police, fire fighters, civil defense, and relief organizations, but do not go into damaged areas unless your help has been requested. Cooperate fully with public safety officials. In some areas you may be arrested for getting in the way of disaster operations.

14. Go to your unit's emergency box, if there are emergent issues (phones down, injuries, no lights, power outages, etc.)

The Security Monitor Program

The Security Monitor Program is a safety program modeled after the successful program implemented in Spens-Black Hall during the fall of 1986. The purpose of the program is to promote safety and security awareness by providing resources and education for the residents of our communities. Currently the program exists throughout the residential housing system.

The purpose of the program is to increase safety and security awareness, reduce vandalism, and give the residents a sense of security. The Security Monitor Program's strength lies in the students selected for the position and their leadership skills, enhancing their personal growth, and genuine concern for safety and security issues within a community living setting.

Residential Security Program Hours

Monday - Sunday 5:00 PM – 3:00 AM

***Schedules may vary at the discretion of the SC and RD***

Security Coordinator

The Security Coordinator (SC) is responsible for directly supervising the Security Monitor staff and works closely with other campus resources to maintain and promote safety in the residence hall environment. As an employee of the Office of Student Development, each Security Coordinator administers and enforces policies and procedures as outlined in the Residential Living Staff Manual, Security Monitor Staff Manual, University of California Personnel Policies and Procedures, the Bear Necessities “Guide to Living On Campus” and the “University of California Policies applying to Campus Activities, Organizations and Students’ Handbook.”

The Security Coordinator’s role encompasses security, educational, and staff responsibilities. As such, the SC needs to be a responsible and dependable individual who has a sincere interest in the welfare of the residence hall community. The Security Coordinator will serve as a resource to staff and students. The responsibilities listed will be carried out under the direct supervision of the Resident Director (RD), with overall security program coordination through the Residential Security Coordinator, OSD’s UCPD liaison.

2005 - 2006 Security Monitor Job Description

The Security Monitor is responsible for working closely with hall staff and other campus resources to maintain and promote safety in the residential environment. As an employee of the Office of Student Development, each Security Monitor will administer and enforce policies and procedures as outlined in the Security Monitor Staff Manual and the Guide to On Campus Living.